Dentistry Uncensored With Howard Farran

•Importance of training •Morning Huddles  •Hand offs •Great Staff Communication  •Staff support doctor and doctor support staff  •Use of headsets in the office  •Much more     I have a bachelor’s degree in human resources and a master’s degree in organizational development. What is that, you might ask? Basically, I have spent years learning how to deal with people in the context of an organization. Before entering the dental field I was a retail store manager, outside sales person, and technical recruiter. After graduating dental school, my husband Tony asked me to help him run is scratch dental office.    We opened our first practice in January 2003 outside of Baltimore, MD. With some more advanced training from a great dental training company, we took our practice from $0 with 0 patients in 2003 to about $120K a month in collections in 2007.   In January 2007, we took our entire staff to Carlsbad, CA (north of San Diego) for hygiene training and fell in love with Southern California. We sold our house and o