Creating Disney Magic: Lessons In Leadership, Management, And Customer Service

Today we are answering a listener question. Our anonymous listener asks: How do you balance the need to take care of employees with the very real challenge a business is facing? First, you as a leader need to define what ‘taking care of’ means for you. I think you can start with caring for your team emotionally. Let them know they matter. When you are faced with the type of decision that puts the team against the company, bring them into the discussion. Ask their opinion on the decisions that impact them, like needing to cut costs. Communicate your desire to take care of them and always be honest around uncertainty. When people know you care about them, and you deal with them truthfully, people are understanding. It isn’t always an easy solution, and you have to make the best choice you can. At the end of the day, you are responsible. Tell people what they are going to be thinking anyway and help them understand the reasoning for decisions. Be willing to take the heat when necessary and deal with people perso