Agency Intelligence

In this episode of Power Women In Insurance, Teresa Kitchens is joined by Kristen Walkup, Agency Development Office Manager at Willow Wood Insurance Agency. Kristen talks about being an office manager and shares her experiences on going from captive to independent. Episode Highlights: Kristen shares her journey into the insurance industry. (1:22) Kristen shares her positive experience of moving to the independent side, despite it happening during COVID. (6:19) Kristen talks about her strategy to keep everything straight in a conversation. (8:48) Kristen talks about how people want to connect at work before and during COVID. (20:58) Kristen explains how she handles a conversation with a client. (25:05) Kristen shares her transition from working for a big company to running her own business. (29:39) Kristen gives out advice to agency owners on being able to find their own space. (34:20) Key Quotes: “A lot of times people are uneasy making a decision, and I just want them to know, we're here fo