Agency Intelligence

Many insurance brokers "ghost" their clients once the dust of the policy binding process settles. They move on to other things and conveniently "forget" to implement the services they promised the insured in exchange for their business. Or, they just flat out provide poor customer service after the sale. In this episode of the Millionaire Insurance Producer podcast, host Charles Specht explains how you can win more signed BOR's from your prospects by proving you provide superior customer service. Episode Highlights: Charles mentions that there is an issue with trust in the insurance industry, and it is the result of things that insurance agents have done in the past.  (3:42) Charles explains that his goal is to assist insurance agents in knowing how to produce a better customer service product and experience in order to win more business. (4:56) Charles believes that when people grow more successful in the insurance business and get more clients, it becomes more difficult to provide excellent customer s