Agency Intelligence

RHS 106 - Nigel Walsh Explains the Important Difference Between Digitizing and Digital Insurance

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Sinopsis

In this episode of The Ryan Hanley Show, Ryan Hanley interviews Nigel Walsh, Managing Director of Insurance for Google. Nigel joins the podcast for a fun and nerdy discussion examining the differences between digitizing your insurance business and building a digital insurance business. The distinction is larger and more impactful than you might think. Don't miss this epic conversation... Episode Highlights: Nigel shares the difference between digitization and digitalization. (11:09) Nigel shares why digitization is not a bad thing. (15:18) Nigel mentions some important points about digitalization. (19:32) Nigel shares how people have become more innovative during the pandemic. (20:45) Nigel mentions some really cool things he learned during his induction to Google. (23:49) Nigel shares how to earn someone’s trust and respect. (30:04) Nigel mentions the best advice he was given when he left university. (36:23) Key Quotes: “If we create a fully digitalized agency that customers aren't ready fo