Agency Intelligence

In this episode of the Agency Intelligence podcast miniseries, Age of Indiependence, host Katlyn Eggar interviews Alejandro Velez, Director Of Strategic Alliances at Quantum Assurance International. Alejandro talks about what agencies can learn from call centers and what call centers should be learning from agencies.  Episode Highlights: Katlyn introduces Alejandro Velez. (0:58) Alejandro mentions that he’s a giant insurance nerd. (2:40) Alejandro mentions that the way he got into insurance was very happenstance, and when he worked at a call center insurance company, he went to the claim side. (8:38) Alejandro thinks that there’s a certain level of criticalness to the understanding of insurance. Because when you're purchasing insurance, what you're literally purchasing is the claims experience and claims protection should the need arise. (9:22) Alejandro mentions that insurance takes a bad day and prevents a bad life. (12:14) Alejandro shares that when he was in claims, he was defending the arbitr