Agency Intelligence

In this episode of the Agency Intelligence podcast miniseries, Age of Indiependence, host Katlyn Eggar interviews Kelly Donahue - Piro, President at Agency Performance Partners. Kelly talks about the key challenges agencies face, how you should invest in your team, and why it’s helpful to have an outside perspective to help your agency transform. Episode Highlights: Katlyn introduces Kelly Donahue - Piro. (1:39) Kelly shares that she has worked with over 1,000 independent agencies within the US and Canada. (2:34) Where did Kelly get the passion for helping agency owners? (3:24) Kelly mentions that the insurance industry is the most stable business on the planet. (6:10) Kelly thinks that as people go through significant changes, it’s vital to keep in mind three elements. (9:46) When it comes to common threads, what are some of the mindset changes in agencies that Kelly and her agencies have partnered together to tackle? (13:59) Kelly explains that a company’s biggest investment every month is payr