Agency Intelligence

We’re excited to announce a new podcast series on our AI podcast network! The series is called Explain This Book To Me and it is hosted by Josh Lipstone. In this inaugural episode, Josh talks with Jason Cass, author of the book, Customer Service Is Just Foreplay: The Modern Customer Experience Will Separate You From Your Competition. It’s been 5 years since the launch of the book and they are going to explore what Jason got right, what Jason got wrong, and the new journey that Josh and Jason will be on together. Episode Highlights: Does Jason use Mac or PC? (2:10) What has writing this book meant to Jason both personally and professionally? (7:33) Why did Jason write his book? (9:29) Jason says that the word he likes to use recently is the transformation. (17:36) What was Jason’s view in 2015, and his view for 2020? (22:05) Jason explains that more people and more companies are going to fail because of their own egos and problems, rather than the outside forces that would make a big business collap