V.u.x. World

Transforming customer communications with Shawn Edmunds, CRO, Lumenvox

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Sinopsis

LumenVox provides AI-driven speech and authentication technology used by some of the world's leading communication providers. Join CRO, Shawn Edmunds, and VUX World's Kane Simms, to explore how LumenVox has been building a technology that makes customer relations faster, stronger and safer than ever before.00:00 Intro, presenting Deepgram and Symbl.ai02:35 Introducing Shawn Edmunds05:00 Nokia, Nuance and exposure to AI08:00 AI hype vs belief 10:15 Bad IVR experiences13:40 Lumenvox15:30 2013 vs today19:20 Lumenvox capabilities25:20 Top drawer use cases29:20 Enterprise AI migration31:10 Will switching AI services be common?38:20 Partnerships41:30 Implementing AI solutions44:35 Scaling an AI tech company46:30 Under-utilised AI capabilities 49:50 Who's responsible for innovation?55:10 Companies are just a big bunch of partners58:40 Links and resourcesPresented by Deepgram and Symbl.aiDeepgram is a Speech Company whose goal is to have every voice heard and understood. We have revolutionized speech-to-text (STT) wi