Agency Intelligence

In this episode of the Age of Indiependence podcast, host Katlyn Eggar interviews Haig Ardzivian, VP of Operational Innovation at Quantum. Haig shares how your agency can grow with intentionality. When it comes to change, too much of a good thing can be a bad thing. Get the cliff notes on Lean Six Sigma and hear how to find a "NorthStar" that keeps your team on a strategic path while you grow. Episode Highlights: Haig shares his background story and how he crossed paths with Quantum and eventually became the operational innovation VP. (2:48) Haig explains that the whole concept of Lean Six Sigma is how you look at a process, the various steps of the process, and analyzing potential failure points. (6:11) Haig shares that in an agency, people management is an advantage, especially if the agency has effective leadership. (11:37) Haig shares his advice to agency owners which is not to expect their people to know how to bundle. (16:08) Haig explains that it is very important to talk to your people and g