Agency Intelligence

In this episode of Agents Influence podcast, host Jason Cass interviews Mark Engels, Chief Executive Officer at ePayPolicy. Mark talks about how ePayPolicy simplifies the digital engagement strategy for your agency and what makes for a great customer experience. Episode Highlights: Mark talks about what ePayPolicy is and the issue it addresses in the insurance industry. (2:17) Mark explains that he hates to lose and expects to win, but remembers the ones he lost more than the ones that he won. (3:20) Mark shares that he believes that it is a strong combination of both skill and luck that got him to where he is today. (3:54) Mark shares his background story and how he started in the business. (4:43) Mark explains that the foundation of ePayPolicy's vision is to solve one of the largest pain points of all agencies and brokers, processing the paper check. (12:34) Mark shares that over the past 10 years, almost all the experiences in the insurance industry have become digitized. (15:08) Mark shares