Agency Intelligence

In this episode of Agency Freedom Podcast, James talks with Troy Smith, Retired Detective and Hostage Negotiator with the San Antonio Police Department. Troy is now with the Black Swan Group. Episode Highlights: Troy shares his background story and how he ended up joining the San Antonio Police Department as an officer and later as a hostage negotiator. (5:19) Troy discusses what led him to the Black Swan Group where hostage negotiation skills are applied in a business environment. (6:28) Troy shares the story of a powerful moment when he gave his badge to a young boy with terminal cancer who wanted to be in law enforcement one day. (9:06) Troy explains his day-to-day setup as a Black Swan coach and facilitator. (19:40) Troy shares that the foundation skills as part of the training are labeling, mirroring, and dynamic silence. (22:57) Troy shares how to use dynamic silence as a way to stay in the conversation and continue to get the information that you need. (29:54) Troy explains that if you ar