Agency Intelligence

In this episode of Power Women In Insurance, Teresa Kitchens sits down with Nikki Ostrander. Nikki is the owner of a family agency with a deep understanding of what it takes to make the business a win/win proposition for everyone. Episode Highlights: Nikki discusses her background and what led her to start her agency with her mother. (3:03) Nikki shares that she honors her mother by continuing, building, and growing her mother's reputation and legacy. (7:26) Nikki discusses some of the challenges of being a business owner, mother, and wife. (12:22) Nikki shares that she hired her best friend and it was one of the best decisions that she made. (15:11) Nikki explains how she and her husband handle situations that may appear unfavorable when working together. (20:36) Nikki discusses a practice she's been using to handle emotions before speaking. (23:24) Nikki explains how she and her husband manage to balance family and business boundaries as a team. (30:32) Nikki mentions that with the support o