Business Creators Radio Show With Adam Hommey

If there’s one truth in business, it’s that customers don’t want to contact you. Yet most companies keep giving customers every wrong reason to: faulty products, late deliveries, murky instructions, and self-service that’s impossible to use. What would happen if this hair-pulling, stressful “friction” was removed? Customers would flock to you. Megabrands like Amazon, Apple, Dyson, […] The post Single Strategy That Drives Amazon and Apple’s Success, With David Jaffe first appeared on Business Creators Radio Show with Adam Hommey.