Idea To Value - Creativity And Innovation

In this episode of the Idea to Value podcast, we speak with Tony Ulwick, CEO of Strategyn and the person who introduced the world to the Jobs to be Done theory of innovation. https://www.ideatovalue.com/podc/nickskillicorn/2017/07/podcast-016-tony-ulwick-origin-jobs-done-innovation-theory/  Topics covered in this episode: * His initial experience of failure at IBM with the PC Junior and how it triggered the search for the process to find out what people wanted (01:00) * What causes a disconnect between what companies expect people want, and how the market actually reacts (05:00) * What is a customer need and how to define it (05:30) * How Tony introduced Outcome-Driven Innovation to Professor Clayton Christensen, and how this became the Jobs to be done theory (07:00) * What exactly is Jobs to be done theory? (09:00) * Most innovations struggle because they only get part of a job done, not the entire job (10:30) * How Jobs to be done can be used to both discover new markets, or improve offerings in an existin