Digital Insights

Hello again,So I recently had a fascinating discussion with one of the people I coach. She works as a UX designer for an agency and was asking about how she should handle situations where she believes terrible decisions are being made. She struggles to balance speaking up and knowing when to accept defeat graciously.It is a topic I touched on tangentially a while back, but I wanted to discuss it more directly today because I believe it is a balance many people struggle to get right. It is certainly something I struggle with myself.Some people fail to speak up because they lack confidence, while others must learn when to keep their mouths shut and let things go. I will let you guess which category I fall into!You Don’t Know the Whole StoryI have learned over the years that I don’t know as much as I think I do, and any decision probably includes many more factors than I am considering.For example, the user experience must always be balanced with factors like business objectives and return on investment. It is n