Agency Intelligence

In this episode of Agency Intelligence podcast, host Jason Cass interviews Kelsie Hoehne Manager of Quality Assurance and Agency Training at TRICOR Insurance. Kelsie talks about the importance of building and maintaining a culture of learning within your agency. Episode Highlights: Kelsie introduces herself and shares her background. (2:02) Kelsie discusses the TRICOR learning management system as well as its importance in creating and delivering consistent content that allows for transparency. (6:05) Kelsie shares that the reason they are not leaning towards virtual employees is that they are currently focused on maintaining and managing internal hires. (8:21) Kelsie mentions the importance of having a clear trajectory in order to understand and provide immediate value toward your goal. (12:51) Kelsie explains that failure should be treated as a learning opportunity to build culture and psychological safety for those new to the industry. (14:43) Kelsie shares that one of the things they are worki