Agency Intelligence

In this episode of Agents Influence podcast, host Jason Cass interviews Stephen Harrington-Descoteaux, Performance Coach at Agency Performance Partners. Episode Highlights: Stephen shares his background and what led him to the insurance sector. (2:35) Jason believes that when it comes to branding, the name of the business is very important. (8:12) Stephen discusses how he met Kelly Donahue-Piro and how they began working together at Agency Performance Partners. (9:18) Stephen mentions that he is currently working with several clients on compensation and incentive plans. (13:19) Stephen emphasizes the importance of having replicable processes because having inefficient processes or unclear operations can be stressful to our staff. (19:51) Stephen explains that during their annual review processes, they have a checklist of 20 discounts to review to determine those the customers currently have and those they may still be able to get. (21:50) Stephen shares how he ensures that the customers are a go