Pwc Luxembourg Techtalk

What are AI agents—and how are they different from Agentic AI? In this episode of TechTalk, we explore how these intelligent systems work, what they can (and can’t) do, and how they’re already changing the way we work. With guests Mehdi Roussaky, Manager in the Data Analytics and AI team at PwC Luxembourg, and Jordi Cabot, Head of the Software Engineering RDI Unit at the Luxembourg Institute of Science and Technology, we look at real use cases, the opportunities for organisations, and the tough questions around control, trust, and the future of intelligence

In this episode of TechTalk, we explore how financial services are steering toward AI — covering emerging regulations like the EU AI Act, trust-building, collaboration, and the shift from experimentation to real-world applications. To guide us through this evolving landscape, we’re joined by Ulf Herbig, Chairman of the EFAMA AI Task Force and Chairman of ALFI’s Digital Finance Working Group on Innovation and Technology; and Sébastien Schmitt, Partner in Regulatory Risk and Compliance at PwC Luxembourg. 

Getting Microsoft 365 Copilot is just the first step—adopting it at scale is where the real challenge begins. In this episode, Martin Soisson, Senior Manager in the Core Project Unit and AI Competency Lead at PwC Luxembourg, shares how the firm is approaching GenAI adoption, from real-life use cases to key success factors and lessons learned. 

AI and cloud-based tools are transforming the modern workplace, but they also introduce new cybersecurity risks—from AI-powered phishing scams to the complexities of securing third-party AI services.   In this episode of TechTalk, we speak with Vincent Garnier-Salvi, Cybersecurity Senior Manager at PwC Luxembourg, and Aleksandrina Kovacheva, an IT specialist with over nine years of experience in the public and private sectors. Together, we explore the key security risks of AI-driven workplace solutions—and how organisations can protect their data, prevent cyber threats, and navigate evolving regulations. 

Generative AI (GenAI) is transforming the way we work, from boosting productivity to automating tasks, reshaping collaboration, and enhancing decision-making. But finding the right balance between human intelligence and AI capabilities remains an ongoing challenge, alongside governance and integration.  In this episode of TechTalk, Xavier Lisoir, Managing Director in Digital Transformation at PwC Luxembourg, and Davy De Roeck, Senior Technical Specialist in Business Applications and Low-Code at Microsoft Benelux, share their insights on harnessing GenAI’s full potential in the workplace. 

Tired of digital document chaos? As the digital era reshapes the way we work, modern workplace solutions can simplify document management and collaboration, saving time and boosting productivity.   In the first episode of our new season, we discuss with Quentin Lallement, Senior Manager in the Modern Workplace & Microsoft team at PwC Luxembourg, and Billy Glodt, Deputy Head of the Business Unit IT Production at Spuerkeess, about the opportunities and challenges of implementing modern workplace solutions and how to make the most of them. 

In January 2024, the Luxembourg government introduced a new investment tax credit to accelerate digital, ecological, and energy transformations for businesses. This initiative goes beyond a financial incentive; it’s a strategic move to drive digital transformation across industries.  In this special episode of TechTalk, Julie Martin, Senior Manager in Digital Transformation and User Experience Team Leader at PwC Luxembourg, and Davide Visin, Managing Director in Corporate Tax at PwC Luxembourg, offer valuable insights into the new tax regime, its potential impact on businesses, and Luxembourg’s vision for a digitally advanced future. 

In this episode of TechTalk, we explore citizen experience from two perspectives. Marion Massot, Senior UX Designer at PwC Luxembourg’s Experience Center, explains what citizen experience entails and why it’s essential for Luxembourg’s future. Meanwhile, Björn Rohles, Training Manager in User Experience at the Digital Learning Hub Luxembourg, reveals how UX training and a human-centred approach at the Digital Learning Hub are bridging the digital skills gap and empowering citizens.  Together, they discuss the challenges, opportunities, and transformative potential of public services in the digital age. 

Tired of filling out endless online forms or submitting the same documents across different public entities? Well, whether you’re starting a business, moving, registering a vehicle, studying, or working abroad, these processes could be much simpler thanks to the Once-Only Principle.  In this episode of TechTalk, we dive into this topic with Jacques-Félix Wirtz, Director in Government and Public Sector, and Xavier Lisoir, Managing Director in Digital Transformation, at PwC Luxembourg. Together, we explore the opportunities and challenges of implementing the Once-Only Principle, its role in digital transformation, and its impact on the future of Luxembourg’s public administration. 

In the first episode of our new TechTalk season, which focuses on the public sector, we discuss how generative AI (GenAI) is being applied in Luxembourg, its current and future uses, the challenges and opportunities ahead, and what this means for the workforce of tomorrow.   Our guests are Inès Baer, Head of Data, Statistics, and Labour Market Studies at ADEM, Luxembourg’s National Employment Agency, and David Bernard, Manager in Industry & Public Sector Advisory at PwC Luxembourg.

In this special episode of TechTalk, we speak with Bernard de Villepin, Manager in the Data Strategy & Data Management team at PwC Luxembourg, about the critical role of data in modern organisations. We discuss the challenges of achieving a data-driven environment, emphasising the need for clean, high-quality data, strong data governance, and effective data management.     Bernard also shares insights on the impact of emerging technologies like AI and machine learning, and the importance of fostering data literacy to ensure all employees can understand and use data responsibly. 

Accurate and timely payroll processes, along with flawless payroll management, are crucial for a positive payroll experience. This, in turn, enhances employee trust in the business, job satisfaction, and engagement. In this episode of TechTalk’s HR Tech season, we delve into the challenges payroll professionals are facing and how technology can help them with our guests Jo Kippers, Director at EPI-USE, and Emeline Barbenchon, Director in the People, Experience & Change department at PwC Luxembourg. 

Human Resources (HR) Analytics empowers organisations to make data-driven decisions that can greatly improve their HR functions, from recruitment and retention to employee engagement and performance. In this episode of TechTalk, we delve into HR Analytics with our guests George Giannoulis, European Expert in HR IT Systems and HR Data Management at FANUC Europe, and Niklas Johansson, Manager in the People, Experience & Change team at PwC Luxembourg.

In the first episode of TechTalk’s Human Resources Technology season, we shine a light on employee engagement and how organisations are using technology to enhance it.   Our guests are Deborah Kuness, Principle Business Psychologist at Workday Peakon Employee Voice, and Emeline Barbenchon, Director in the People, Experience & Change department at PwC Luxembourg.

In this episode of TechTalk, we explore how organisations are gearing up for the Data Act and the Artificial Intelligence (AI) Act, which are part of the European Union’s Digital Strategy and set clear guidelines for fair data access and ethical AI use across the Union.  More precisely, we discuss the operational shifts required, the potential hurdles in compliance, and the strategies to overcome them, among others. Our guests are Dr. Jan-Peter Ohrtmann, Partner at PwC Legal Germany and the Global Privacy & Cyber Legal Network Lead, and Dr. Saharnaz Dilmaghani, Artificial Intelligence & Data Science Senior Associate at PwC Luxembourg.

To mark International Women’s Day, we invited two remarkable women who, as members of Girls in Tech Luxembourg, are helping other women to shape their voice in the typically male-dominated tech field: Vasiliki Moschou, IT Business Analyst at Arcelor Mittal & Co-Managing Director of Girls in Tech Luxembourg, and Yoliana Bayona, Director in Technology Advisory at PwC Luxembourg and Business Development & Partnerships Manager in Girls in Tech Luxembourg. In this episode, Vasiliki and Yoliana share their journeys in the tech industry, the challenges and opportunities they have faced as women in tech, and the mission and impact of Girls in Tech Luxembourg.

In this episode of TechTalk, the first of our Technology & Regulation season, we talk about how organisations, particularly service providers such as Microsoft, are preparing for the Digital Operational Resilience Act (DORA), the challenges that come with enhancing digital resilience as well as client expectations and needs. Tom Deprins, Director in Global Financial Services Compliance at Microsoft and Xiaoyi Fang, Senior Manager in Regulatory & Compliance Advisory Services at PwC Luxembourg, join us to share their insights into navigating the landscape of digital resilience.

In this episode of TechTalk, we explore how Enterprise Architecture ensures technology investments align with business goals, creating a cohesive and agile structure for growth and innovation. Our guests are Ravi Jhawar, Director in Enterprise Architecture and Vincent Gauché, Managing Director in Emerging Technology, from PwC Luxembourg.

2023, what a year it has been for technology! In this episode, Carla and Christopher, your co-hosts, talk about what shook the tech world in 2023, from Elon Musk's rebranding of Twitter to the transformative impact of AI. They also shed light on the evolution of work trends, and share their views on the important people side of tech and what they are excited about in 2024.

What if you could create your own ChatGPT without coding? Thanks to low-code and no-code development platforms, this is possible. They enable people, who have little to no knowledge of coding or have no time for it, to create their own applications. And that’s how the citizen developer is born.   Together with Davy De Roeck, a Senior Technical Specialist in Business Applications and Low-Code at Microsoft Benelux, and Xavier Lisoir, Managing Director in Emerging Technology at PwC Luxembourg, we discuss the emergence and evolution of low-code, its capabilities and limitations, and the impact of emerging technologies like ChatGPT and Bing Chat.