Ltc University Podcast

Episode NotesKey Points Covered:The “why” behind starting DME at Your Health: filling a statewide gap in provider resources.Cost vs. impact: how a $20 grab bar can prevent a $100,000 hospital admission.Bathroom safety: 80% of senior falls occur there, yet Medicare labels safety equipment “luxury.”Equipment overview: hospital beds, rollators, wheelchairs, bedside commodes, grab bars, and more.The Parachute Health platform: simplifying orders, cutting delays, and ensuring faster delivery.Success stories: from enabling a patient to bowl again, to helping a woman finally sleep in her bed.Your Health’s 24-hour turnaround goal and regional warehouse setup.Expanding operations across South Carolina, Georgia, and beyond.Why It Matters:DME is not just equipment—it’s prevention, independence, and freedom for patients. It’s also a tangible example of how value-based care saves money and lives. www.YourHealth.Org

Episode NotesTaylor Austin explains why roles should be owned, not just filled.How to bring your full personality into your work without apology.Why being the calm in chaos makes you a better leader and teammate.Practical ways to foster creativity instead of waiting for permission.Why people must always come before processes.The ripple effect of leaving people better than you found them.How integrity lives or dies on follow-up and follow-through. www.YourHealth.Org

Episode NotesTaylor Austin introduces Principles with Purpose—a framework she uses to train and guide her team.Why honesty and transparency aren’t just “nice-to-haves,” but essential foundations for trust.The role of remembering your personal why in navigating the challenges of healthcare and leadership.How showing authentic care impacts not only patients but also culture, reputation, and referrals.The fine line between persistence and annoyance, and how to stay on the right side of it.Why every person deserves their own story—and how to avoid cookie-cutter communication.A bold reminder: healthcare isn’t a competition—it’s about human lives. www.YourHealth.Org

Episode NotesWhy autonomy, mastery, and purpose still matterHow ego ruins teams (and what to do about it)The myth of the high-performing “lone genius”Culture fit vs. culture add — and why diversity of thought is often overlookedHow to manufacture intentional team connection across remote healthcare settingsThe Halloween video that caused controversy… and paved the way for a teamWhy humility is Matt’s secret leadership weaponFeedback delivery, building trust, and managing strong individual performersWhy “empowered” is the word Matt wants on his leadership tombstone www.YourHealth.Org

Key Topics Covered:How word-of-mouth marketing is driven by genuine carePatient comments as fuel for cultural and clinical transformationThe real reason questions about mental health, falls, and bladder control matterCreating new programs like pelvic floor therapy and fall prevention based on CAHPS dataHealth literacy, team specialization, and interdisciplinary strengths at scaleUsing empathy and relationships to make data actionableKey Quotes:“Data is only good if we use it.”“Trust is marketing. Exceptional care is a billboard people share at dinner.”“Our job is to ask the curious questions patients didn’t even know they needed.” www.YourHealth.Org

Show Notes1. Episode HighlightsRebecca Dillard outlines her team’s multi‑year journey: from CAHPS survey awakening to embedding empathy and shared goals in daily care.Learn how internal surveying via text messaging and NPS tracking became foundational to decision‑making.Jamie shares a personal story: how patient experience education helped guide his family to better care and empowered their choices.2. Major TakeawaysTransforming patient experience isn’t a flash in the pan—it’s a cultural rhythm sustained by leadership, data, and values.Trust is the cornerstone: prompt lab calls, respectful staff, and short referral wait times all contribute to patient trust and engagement.Data isn’t just numbers—it triggers conversation, awareness, and coordinated improvements among providers, referral coordinators, and leadership. www.YourHealth.Org

Episode NotesWhy listening is the most underutilized leadership superpowerThe hidden root causes of burnout (hint: it’s not just overwork)How to give and receive feedback without triggering egoBuilding psychological safety one honest moment at a timeThe surprising reason why emotionally intelligent leaders are the most effectiveRecommended Resources:Dare to Lead by Brené BrownLeaders Eat Last by Simon SinekThink Again by Adam GrantPodcast: WorkLife with Adam Grant www.YourHealth.Org

Episode NotesGuest: Aubrey Wall, Executive Director of Curriculum and Learning Design at Your HealthTopics Covered:Shifting from K–12 leadership to adult educationCreating psychologically safe environments for learningWhy adult learners are more capable than we thinkDesigning mobile-first and blended learning experiencesThe power of curiosity, experimentation, and humilityHow adult learning connects directly to patient careHighlight: “If you’re not willing to learn, no one can help you. If you’re determined to learn, no one can stop you.” www.YourHealth.Org

Podcast Notes(Organized for learning & insight discovery)00:00 – Welcome: Rethinking everything we thought we knew about home care04:12 – Home Care vs. Home Health: Why this distinction matters09:30 – Crisis vs. Prevention: The real cost of waiting too long13:40 – The ROI of Proactive Support: Reducing ER visits, boosting length of stay18:25 – A Personal Story: When caregiving becomes invisible and unsustainable24:15 – Independent Living Meets a New Era: Why “forever homes” need partners31:00 – The Overlooked Value for Facility Operations & Team Culture38:00 – How to Build a Proactive Referral Culture that Actually Works44:50 – The Language of Trust: Why the words we use can empower or isolate50:00 – Good vs. Transformational Partners: A Chick-fil-A meets Disney approach56:10 – Looking Ahead: How Your Health is shaping the future of care www.YourHealth.Org

In this episode:How Matt defines courageous leadership in healthcareThe tension between innovation and compliance in hospice and palliative careWhy silence can be louder than words — and when to break itHow to build team culture that embraces mistakes and honest dialogueWhat it looks like to lead from values — even when it costs you sleep, popularity, or approvalThree key takeaways:You can’t lead if you can’t be disagreed with.Inaction is often more dangerous than the wrong action.Confidence is a muscle built by reps — not magic. www.YourHealth.Org

Highlights:Taylor’s childhood living inside an assisted living facilityThe art of getting past the gatekeeper with empathy and humorWhy she uses ChatGPT between therapy sessions (!)Anticipating needs and avoiding preventable chaosReframing burnout with boundaries and personal accountabilityWhat she’d change about healthcare collaboration (hint: insurance, meet simplification)Bonus: The KISS Rule, why healthcare needs less complexity and more humanity www.YourHealth.Org

What You’ll Learn:How Lisa’s personal story led her into healthcare and ultimately to pelvic floor advocacyThe true function of the pelvic floor and why it's vital for everyday healthWhy so many men and women suffer in silence—and how to change that cultureCommon but misunderstood symptoms like leakage, constipation, and nighttime urinationThe link between pelvic dysfunction and UTI-related hospitalizationsHow Your Health’s Pelvic Floor Program is proactively treating the root causeTools and language for providers to bring up sensitive topics with confidence and compassionWhat providers and patients alike need to understand: incontinence is not just a normal part of aging—and there’s help www.YourHealth.Org

NOTES00:01:08 – 00:04:30 Why continuous learning fuels credible leadership00:04:30 – 00:08:00 Emotional intelligence as the “second bottom line” in care00:08:00 – 00:11:30 The payer paradox: collaboration vs. competition00:11:30 – 00:14:45 Staying mission-driven when policies keep shifting00:14:45 – 00:18:40 Adaptability, AI, and the future of primary care00:18:40 – 00:22:10 Data as a conversation, not a conclusion00:22:10 – 00:27:30 Mentoring, apprenticeship, and building leadership pipelines00:27:30 – 00:33:00 Managing vs. leading: the rowboat and the horizon00:33:00 – 00:34:11 The leadership qualities that will matter most in the next decadeKey TakeawaysEmpathy and analytics aren’t opposites—they’re partners in better outcomes.True collaboration starts when incentives align around patient health, not billable units.Wearables and AI expand what we can measure; curiosity and compassion determine what we do with the data.Mentoring isn’t a nice-to-have; it’s the supply chain of future leadership.The next decad

Key Topics Discussed:The philosophy of care behind RPM How RPM empowers patients and improves outcomes Common barriers for providers and patients—and how to overcome them The emotional and human impact of being “seen” through RPM Why RPM is essential for proactive care and value-based models How RPM strengthens patient-provider partnershipsWho Should Listen:Providers looking to elevate their standard of care Patients managing chronic conditionsCaregivers advocating for loved onesHealthcare leaders navigating the shift to proactive careTune in to hear why Jennifer believes every Your Health patient should be on RPM—and why the time to act is now. www.YourHealth.Org

Show NotesGuest: Collin Stevens, Director of Employee Performance and Engagement at Your HealthHost: Jamie PrestonKey Topics Covered:Why unresolved conflict always impacts patient careThe difference between “winning” a conflict and truly resolving itHow personality and upbringing shape our response to tensionA 3-step process for authentic and effective conflict resolutionThe importance of boundaries, vulnerability, and listening with intentHow leaders can model respect and elevate team trustCollin’s 3-Step Framework:Listen to Understand – Not to win, not to respond.Get It All Out – Don’t treat half the wound and expect full healing.Find Common Ground – Set boundaries, build respect, and move forward stronger.Reflection Prompt:Who do you need to have an honest conversation with today? What’s one step you can take to start the healing process? www.YourHealth.Org

Key Topics Covered:Louie’s life before Biote: chronic pain, insulin injections, and emotional burnoutThe Biote breakthrough: How hormone pellets restored energy, strength, and mental clarityThe mind-body connection: How physical pain can cloud joy—and how healing can restore itBrooke’s dual perspective: A provider and patient on a mission to change the way we ageHormones and healing: Why lab-driven, personalized care is the future of primary careLouie’s transformation: From sepsis and retirement at 48 to hunting, walking, and thriving againThe mission: How Biote fits into the larger vision of Your Health to help people not just survive, but thriveFeatured Guests:Brooke Howard, FNP – Director of Biote at Your Health, Primary Care ProviderLouie McKenzie – Your Health patient and Biote success storyWhy It Matters:This episode isn’t just about hormone therapy—it’s about hope, personalized care, and rediscovering what it means to feel truly alive again. www.YourHealth.Org

Podcast NotesWhy clarity is more powerful than controlThe difference between accountability and ownershipHow to address underperformance without damaging moraleA breakdown of the PACT framework: Proactive expectations, Adaptive monitoring, Connected communication, Transparent reviewHow culture is shaped through ongoing conversations, not just policiesHow to handle vague directives from leadership and still move forwardReal examples from the Your Health team on how expectations are managed in fast-paced environmentsHow organizations can (and must) be accountable to their people    www.YourHealth.Org

 Guest: Dr. John Short, Medical Director of the Wellness Program at Your HealthTopics covered:What peptides are and how they workHow peptide therapy differs from hormone replacementThe truth about GLP-1s like Ozempic and weight lossSafe, evidence-based ways to approach peptide treatmentCommon peptides used for aging, recovery, sleep, and libidoWhy personalized lab work and guided care are essentialLearn more or schedule a consult at: [yourhealthprimarycare.com]This podcast is produced by Story Society Creative and sponsored by Your Health.  www.YourHealth.Org

Guest: Beth Reeves, MS, OTR/L, CGCPHost: Jamie PrestonLength: ~37 minutesProduced by: Story Society CreativeSponsored by: Your Health Primary CareWhat You’ll Learn:The real difference between OT and PT — and why it mattersWhy prevention, not reaction, should be the goal of healthcarePractical ways OT helps reduce fall risk and readmissionHow to listen for clues that someone may need OT servicesSmall home changes that lead to big health improvementsThe role of active listening in discovering hidden patient needsWhy every transition of care is a point of vulnerabilityBeth’s personal philosophy on ability, possibility, and purpose“OT is about engaging in purposeful activity. It’s not just recovery — it’s prevention.”— Beth Reeveswww.YourHealth.Org  www.YourHealth.Org

www.YourHealth.orgwww.SCHomeRx.comwww.thedisruptedpodcast.comwww.experiencinghealthcare.com www.YourHealth.Org