Can't Stop The Growth

What does it take to grow a home services business from nothing to over $6.7 million in revenue? On this episode of Around the CAMPfire, CAMP Digital CEO Katie Donovan sits down with Tom and Karen Balko to unpack their incredible journey of grit, growth, and getting it done. From barely affording gas money to now leading a booming HVAC and electrical company in the Twin Cities, Tom and Karen share how they built a high-trust brand, scaled a rock-solid team, and stayed committed to servant leadership—answering customer calls at 2 AM and rolling up their sleeves when it matters most. Whether you're a home service business owner, industry leader, or rising entrepreneur, this story is your blueprint for scaling with intention and heart.   Additional Resources: Vector Services Website Connect with Karen Balko ServiceTitan Website KickCharge Website Connect with Katie Donovan on LinkedIn Learn More About CAMP Digital Join The ARENA - a CSTG Community (powered by our media partner, PeopleForward Network) Chad on Lin

What do furnaces and fractions have in common?

AI Trade Talk is the newest series on Can’t Stop the Growth, created for home service business owners who want to lead at the edge of innovation. Hosted by Brad Scruggs, founder of ZyraTalk, this series highlights the tools, trends, and transformations that are reshaping how HVAC, plumbing, and electrical companies grow. The series kicks off with industry powerhouse Katie Donovan, CEO of Camp Digital. and host of the Around the CAMPfire series. In this episode, Katie breaks down how AI and data-driven digital marketing are changing the game—from smarter ad strategies and real-time call board tracking to AI phone answering that saves lost revenue. Subscribe to Can’t Stop the Growth to follow this powerful series built for future-focused leaders in the trades. Growth is changing, and this is where to stay ahead of it. Additional Resources: Connect with Katie Donovan on LinkedIn Learn More About CAMP Digital Connect with Brad on LinkedIn Ready to Chat Smarter? Grab Your Free ZyraTalk Demo! Learn more about Zyra

Most home service businesses are losing money in the one place they least expect it—their call center. Brigham Dickinson reveals how industry leaders like Tommy Mello use proven CSR training strategies to hit 90%+ booking rates and generate millions without spending more on leads. Learn how to turn your CSR team into a leadership pipeline, create a culture that drives results, and transform your call center into the most profitable department in your business. Hosted by Chad Peterman on Can't Stop the Growth—a podcast built for leaders in HVAC, plumbing, electrical, and other home service industries who want to lead better, grow faster, and build lasting impact through people-first leadership and proven business strategies. Want the Happy Call Script mentioned in the episode? Text the word HAPPY to 385-247-3714 to get it now. Additional Resources: Brigham on LinkedIn Power Selling Pros Website Join The ARENA - a CSTG Community! Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow Pe

Stop missing the calls that fill your board. In this episode of Can’t Stop the Growth, Chad Peterman is joined by Brad Scruggs, President and CMO of ZyraTalk, to talk about a simple but powerful idea: when you stop missing calls, you stop losing jobs. Brad breaks down how HVAC and plumbing businesses are using AI-powered customer service representatives (CSRs) to capture more leads, reduce missed calls, and grow without hiring more people. Whether it’s after-hours coverage, overflow, or lead aggregator response times—AI is helping high-growth companies optimize their call centers and maximize every opportunity. This episode is packed with tactical insights for leaders serious about growing their home service business. If you’re focused on building a culture of excellence, booking more jobs, and staying ahead of the curve—this conversation is for you. Watch now to see how top operators are filling the board faster, without relying on more ads or more staff. Additional Resources: Brad on LinkedIn Learn more ab

What do Green Berets and business leaders have in common? More than you think. In this featured episode of “To The Point,” Chris and Chad sit down with retired U.S. Army Green Beret Scott Mann—author, actor, TEDx speaker—for a raw and riveting convo on trust, leadership, and human connection. From war zones to boardrooms, Scott shares stories that’ll make you think, laugh, and maybe even cry. This one’s deep, but packed with golden leadership nuggets you won’t want to miss.   Additional Resources: Listen to the original episode! Learn more about To the Point Join The ARENA - a CSTG Community! Connect with Chris on LinkedIn Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network   Key Takeaways: Trust isn’t built in chaos—it’s banked ahead of time and drawn on when things get tough. Real results happen at the local level—supporting your frontline is everything. Be relatable and relevant; that’s the winning com

In this episode, Andrew Hasty takes us from the skies of World War II to the heart of modern leadership.

Michelle Micheletti went from painting walls with her grandpa to leading marketing across multiple home service brands

Think your customer service reps are “just answering phones”? Think again. In this game-changing episode of Can’t Stop the Growth, Chad Peterman sits down with Liz Patel, Manager of Customer Service Coaching at Ryno Strategic Solutions, to reveal how your call center can drive explosive growth—without spending a dollar more on marketing. From handling pricing objections like a pro to converting one call into multiple booked jobs, Liz shares real strategies that HVAC, plumbing, and electrical companies can implement immediately to boost booking rates, improve customer experience, and create lifelong customers.

Tired of paying for leads that never convert? You’re not alone. In this no-fluff episode of Can’t Stop the Growth, Chad Peterman sits down with Katie Donovan, CEO of Camp Digital, to break down what every service business owner needs to hear: your marketing isn’t broken—it’s misaligned. If your digital ads aren’t bringing in the right customers, it’s time to stop throwing money at the problem and start building a strategy around quality leads that actually book, run, and bring in revenue. Whether you're in HVAC, plumbing, electrical, or any other home service vertical—this episode gives you the tools to stop wasting ad dollars and start turning marketing into profit. Additional Resources: Connect with Katie Donovan on LinkedIn Learn More About CAMP Digital Next webinar event Check out CAMP Digital's quarterly webinar series HERE Join The ARENA - a CSTG Community! Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Ne

Hiring and retaining top talent in the trades has never been more challenging. With increasing competition for skilled workers, outdated recruiting methods, and high employee turnover, home service business owners and leaders are searching for smarter ways to build and sustain a high-performing team. In this episode of Can’t Stop The Growth, Chad Peterman sits down with Stephen Rhyne, founder of Conveyor, to uncover game-changing hiring and training strategies for the home service industry. They dive deep into why traditional recruiting is failing, how automation can streamline onboarding, and why retention starts the moment a new hire says "yes." If you're struggling with hiring, training, or keeping top talent in your home service business, this episode is packed with actionable insights to help you scale smarter and build a winning team. Additional Resources: Stephen Rhyne on LinkedIn Conveyor Website Join The ARENA - a CSTG Community! Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Websit

Today’s episode of “To The Point” is a big one, and it’s just part 1!

Leadership isn’t about control—it’s about connection. If you want to build a high-performing team, you need to start by earning trust and influence before giving orders. In this episode, Chad Peterman explains why leaders who focus on connection create stronger, more engaged teams—and how you can do the same. Many leaders believe authority alone is enough, but real influence comes from how you show up daily. Chad explains:

Ted Puzio, owner of Southern Trust Home Services, shares his incredible journey from starting with nothing to building a thriving, multi-million dollar home services business. In this candid conversation with Katie Donovan of Camp Digital, Ted reveals the hard lessons, leadership strategies, and key decisions that led to his success in the trades industry.

Leadership isn’t black and white—it’s all about managing the gray! In this episode, Andrew Hasty — the COO at Peterman Brothers — breaks down Mexwell’s Law of Intuition—one of the toughest (but most powerful) leadership skills to master. From Steve Jobs’ gut-driven decisions at Apple

Hiring and keeping top talent in the trades is tougher than ever. But what if the secret to attracting the right people wasn’t just about job postings or paychecks—but about your leadership style? In this episode, Chad breaks down the Law of Magnetism and why the best leaders attract talent instead of cloning themselves. Many home service business owners believe hiring people just like them is the key to success, but that approach limits growth and potential. Chad explains:

Culture isn’t just a buzzword—it’s the heartbeat of a thriving company!

What happens when a Dublin plumber turns his trade into a $115M powerhouse? Alan O’Neill is here to share how he built Abacus, navigated private equity, and shaped the future of the trades. From smart tech to training tomorrow’s workforce, this episode is packed with stories, laughs, and insights to elevate your business. Don't miss this inspiring journey!   Additional Resources: Listen to the original episode! Learn more about To the Point Join The ARENA - a CSTG Community! Connect with Chris on LinkedIn Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Follow PeopleForward Network on LinkedIn Learn more about PeopleForward Network   Key Takeaways: The Private Equity Surge: Private equity’s interest in trades has skyrocketed, creating opportunities for generational wealth and growth. Importance of Training: Structured training and leadership development are essential to sustain industry growth and workforce competency. Emerging Technologies: Tools like AI and smart devices are red