Rethink Fragility

Nick van Praag founded and runs an organisation called Ground Truth Solutions. They work with people affected by crises to get their feedback and perspectives on emergency response. In practice this means door-to-door surveys, over time, of how people feel about the timeliness, quality and fairness of humanitarian service provision. This is shared with service providers and funding agencies to benchmark what they’re doing, and encourage greater responsiveness. What is particularly intriguing is that Nick started Ground Truth in 2012 after a long career in the World Bank and other multilateral institutions. So this amounted to a pretty significant career pivot! Show notes: [02:10] Working with communities to provide structured feedback to humanitarian organisations on how they’re doing. The topics that are covered, and the process for collecting and reporting findings. [09:20] Attitudes amongst humanitarian agencies. Building demand for, and genuine engagement with, this kind of feedback. [18:20] Experie