Manage Smarter

John Stoker is the founder and president of DialogueWORKS. He is also the author of the book, Overcoming Fake Talk. John and his firm specialize in helping leaders, managers, and individual contributors hold the conversations that matter most. His firm also offers training in other aspects of interpersonal relations, such as emotional intelligence. In this episode, Audrey, Lee and John discuss:  ·          Definition of Fake Talk ·          Specific phrases and techniques to change how you manage difficult conversations   “Many leaders avoid holding difficult conversations either because they don't know how or because they are afraid of the consequences for doing so. The results are usually less than desireable which means that going forward the leaders will avoid talking about what matters most or they will attempt to hold those conversations, but they will usually not go well.” ― John Stoker   Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business m