Manage Smarter

Justin Winter is the co-founder and CEO of Boostopia, a SaaS platform that allows you to manage your newly work-from-home customer support team with the world’s first support department operations platform. Justin exited his prior company after growing it to $22 million in annual sales to focus on a new problem. Boostopia is the missing link to your support help desk software built for managers to understand, manage, and improve both your team and customer experience. The company has also launched a ‘Support Operation Audit’ to support organizations going through the pandemic and the resulting economic downturn.  In this episode, Audrey, Lee and Justin discuss:  ·      Remote customer service changes since COVID-19 ·      How to audit your processes to evaluate your support operations metrics compared to benchmarks from before ·      Strategies to prevent support defects before they happen "The number one mistake managers make is a lack of clear agreement, definition, alignment, accountability too, and emph