Podcasts Kpi Management Solutions

  A common mistake I see all the time is that KPIs are set as Customer KPIs when in fact the customer doesn’t value that measurement and benefits nothing from it. For example, a sales department crafted a few customer KPIs: $ Value if Gross Profit % Gross Profit $ Value if Annuity Business $Cost […] The post SBP019 When Choosing KPIs ask “what does your Customer Want?” appeared first on KPI Management Solutions.