Successful Users

Robert and Samuel go deep on how you can use surveys including tools, questions, biases, and sampling. Our top tools: Qualaroo Survey Monkey Wufoo Samuel eventually rediscovered Microsoft Frontpage. How do you pronounce Likert Scale? Don Norman — The Design of Everyday Things Rodeo Austin — Porkchop Downs Peter Drucker — The Essential Drucker Shooting fish in a barrel Selection Bias Outback Steakhouse sucks, but blooming onions are delicious. Hipmunk travel. Garrett Dimon -- Understanding Cancelations Lincoln Murphy has great insights on customer success and SaaS. Chris Dixon and rejection. Conversion Rate Experts AND Sean Ellis -- "Golden Questions" that reveal exactly why your visitors aren't converting The Net Promoter Score is controversial. Bob E. Hayes -- Measuring Customer Satisfaction