Successful Users

Samuel and Robert discuss an important announcement and detail how best to start with UX.

Samuel and Robert discuss a variety of topics about UX and Security. Cartoon dogs & the unique speech patterns thereof This episode is a dance that Robert leads A tale of Two-Factor (Auth) Robert has a dandruff problem Samuel makes you money MailChimp seems to live their values Super smooth segue™ A porch, cold ones, the sunset, and Passwords The ultimate password: pizza, pizza, praying hands, crying, throw a chair Tell us your password rules! Samuel puts himself on The Hot Seat™ Public information makes for bad security questions Robert's wife hacked the cops! Samuel has a funny story Robert knows all about living a lie Saying your crappy password out loud Nightmare birth city names Timing you out like a human Robert uses Seinfeld as a human shield Let people in for non-critical tasks! https://alteregoapp.com/discount http://xkcd.com/327/ http://xkcd.com/936/ http://shoptalkshow.com/episodes/special-one-one-hacker/

Samuel and Robert talk Knowledge Center tips with our inaugural guest, Jeff Vincent. Notes Samuel regrets to inform you we are back. Jeff Vincent, Head of Customer Success at Wistia, joins us. 5 Star Review! Thanks! Jeff defines Knowledge Centering Tips arrive. Robert nails it. Battleships are sunk. How can you force people to look at your documentation? Apparently, we like search. Jeff delivers a killer way to unlock customer language. Samuel asks Jeff all the questions. Samuel sinks a Battleship. Learning Centers are not Knowledge Centers Non-controversial Controversy is Instigated Rage quit your computer Intense Disagreement, Strife, No Documentation Documentation as Marketing? Wistia is awesome. Resources of the Week: Thinking with Type Your Brain At Work Teach the support team to fish Mindful Asana What is a whip-around?

Samuel and Robert share tips about how best to use A/B tests for UX. Play-by-Play Samuel cares about Robert, but Robert is all business Other people care about us too! Crushing SERP Dopplegangers vs Living in their shadow Do we endeavor to make podcast history? (Spoiler: We don't) Announcing the topic! The pronunciation of bouillabaisse Pranks for digital natives The difference between A/B testing, split testing, and multivariate testing More bouillabaisse breakdown A radical shift to the episode format? What defines a significant split test? Samuel cautions against boiling the A/B ocean How you can align A/B testing with your users' success Things that are like jazz (e.g. this podcast) The ins & outs of hypotheses On the segmenting & cohort-ing of test subjects Robert Graham: The People's Champion Samuel gets controversial with a "controversial do" A brief history of the hill climbing metaphor & local maxima Out comes The Hot Seat™!! Hilbert: A star is born Robert advises not to throw t

##Samuel and Robert trot out their best ideas to make the most of live chat on your site.

Samuel and Robert put lifecycle emails on the hot seat. Ever want to combine advanced UX chatter with advanced football analysis? This is your episode.

Samuel and Robert chat about the design and the not-so design books that influenced them the most. We know we've missed getting an episode out on time the last couple weeks and we apologize. We went to great lengths to avoid it, but above all we want to offer you guys a quality listen.

Samuel and Robert reveal their ten favorite cognitive biases and how they can be leveraged with product design. Notes The Drunken User Casino Games and Cognitive Biases Semmelweis's story is tremendously sadder than we thought. Read at your peril.

Samuel and Robert share their best tips for planning a new feature. Notes Thanks, Mr. Mavis. Vinny Testaverde played some football or something. Backcasting is key to planning. Extra Credits on the create contribution of a player to a video game. Fake Doors and quantitative approaches to feature demand. Ignite - Lean Startup - Polyvore Minion Rush was an example of a not so great startup experience (Android). World of Tanks was an example of a great tutorial and onboarding experience (iPad).

Samuel and Robert get into their best tips for customer retention. ###Notes Thanks Boston Buyer and P_Schadt Our first Mailbag question is answered. Thanks Fares Ghandour. Kathy Sierra spoke a few times at Business of Software. Samuel bought a car. We have an episode about surveys where we explain Porkchop Downs. Garrett Dimon's article on understanding cancellations. Behind the Cloud by Marc Benioff of Salesforce.com. Brennan Dunn and Planscope.io. Brennan also has a great book Double Your Freelancing Rate. Paul Graham's Do Things That Don't Scale

Samuel and Robert get into the best ways and methods to use Social Proof in your product. Robert Cialdini wrote a great book called Influence that you should read. Robert mistakenly called it ‘Persuasion’ which is a bit more Jane Austen. Sam Solomon's social sharing experiment. Jesse Mecham has awesome budget software that Robert uses, YouNeedABudget. Ramit Sethi wrote I Will Teach You To Be Rich and spoke at the first MicroConf. Take Samuel's explanations of phrase origins with a grain of salt. Corbett Barr from The Fizzle and getting started with social proof and credibility. Rand Fishkin is awesome. Check him out more over at Moz. Ruben Gamez created and runs Bidsketch which helps anyone that needs to create proposals. Buffer helps you share on social media platforms.

Robert and Samuel share their top 10 tips and mistakes for designing a successful signup page. Patrick McKenzie and read more on submit buttons just do a find on the page for "Submit". The Red Violin and Planet Money - Is A Stradivarius Just A Violin? and the Stradivarius. Ramit Sethi wrote I Will Teach You To Be Rich and spoke at the first MicroConf. "Get them to where they can picture an improved version of themselves." - Samuel Alan Watts, the infamous whats-his-name. Teach yourself the difference between Limbo and Purgatory. alexdesigns, Mr. Alex Harris has an awesome video podcast Marketing Optimization. Thanks for the review, Mr. Ryan Gum who has a cool blog on startup marketing. Checkout Ruben Gamez's Bidsketch if you find yourself creating proposals for clients.

Robert and Samuel go deep on how you can use surveys including tools, questions, biases, and sampling. Our top tools: Qualaroo Survey Monkey Wufoo Samuel eventually rediscovered Microsoft Frontpage. How do you pronounce Likert Scale? Don Norman — The Design of Everyday Things Rodeo Austin — Porkchop Downs Peter Drucker — The Essential Drucker Shooting fish in a barrel Selection Bias Outback Steakhouse sucks, but blooming onions are delicious. Hipmunk travel. Garrett Dimon -- Understanding Cancelations Lincoln Murphy has great insights on customer success and SaaS. Chris Dixon and rejection. Conversion Rate Experts AND Sean Ellis -- "Golden Questions" that reveal exactly why your visitors aren't converting The Net Promoter Score is controversial. Bob E. Hayes -- Measuring Customer Satisfaction

Robert interviews Samuel about his recent car purchase in JTBD switch interview format. The switch interview ends and we turn to integrating around the interview results. 3 of 3.

Robert interviews Samuel about his recent car purchase in JTBD switch interview format. 2 of 3.

Robert interviews Samuel about his recent car purchase in JTBD switch interview format. 1 of 3.

The problem you want to solve might have a solution you don't expect at all.

Robert and Samuel get into Jobs to be Done Switch Interviews and how they compare with Customer Development. Chris Spiek & Bob Moesta have a JTBD Udemy course and a podcast. Patrick Vlaskovits and Brant Cooper wrote The Entrepreneur's Guide To Customer Development Steve Blank wrote an updated version of the Four Steps. Check out The Startup Owner's Manual Our friend Rob Walling founded Drip and we talked about his move up market in email. WE MENTION Fake Grimlock. HIM GOOD. Shots fired at The Fizzle Show. Hi, Chase Reeves! Integrating Around The Job-To-Be-Done by Clayton M. Christensen has since been read and enjoyed by Robert. Highly recommended. Thanks to our sponsor, UserOnboard.