Ux Australia Audio (from 2015)

Sociolinguistics, Design Research, and You: How to Languate Gooder Join me to explore the intersection of sociolinguistics - that is, how and why we talk the way we do - and design research. Learn how applying core concepts from sociolinguistics can improve the way you conduct your work. Have you ever thought about... How the way you sound, and the words you use, might influence a research participant’s responses during testing? How our experiences and cultural backgrounds, and those of our research participants, influence the collection and analysis of research data because of the way we speak? Getting ‘meta’ for a moment - how we as a design research community communicate what we do - and how we may inadvertently exclude others through the language we use, turning people away from our cause?

In this talk, I’ll introduce design researchers to concepts that will help them grow their confidence in working quantitatively. I’ll show that even people who think they’re “bad at maths” already think quantitatively. I’ll give some basic criteria that quantitatively inexperienced design researchers can use to judge the quality and usefulness of numerical approaches. And I’ll show how to use quantitative approaches to win arguments with engineers, persuade managers, and create space for design.

Ben Kraal is the last Design Research presenter to join Steve on the UX Australia podcast, chatting about his upcoming presentation 'Maths for Design Researchers'. Register a ticket to catch Bens presentation at the online conference this week https://www.eventbrite.com.au/e/design-research-2021-tickets-123110359399 Dr Ben Kraal is a Director of Experience Design for Symplicit, a customer led innovation consultancy. Ben’s background spans computer science, sociology and design. He's currently reading too many books.

Presenting 'Remote Research for Business Engagement' at Design Research this week, Steve is joined by ANZ's Design Research Manager Stephanie Lamont. Register a ticket to the online conference via Eventbrite https://www.eventbrite.com.au/e/design-research-2021-tickets-123110359399 Steph Lamont is an experienced customer strategist and research professional. Currently working with ANZ as the Design Research Manager, Steph has a keen interest in understanding consumer behaviour and using this to create memorable experiences. Having worked with some of Australia’s largest brands, including most recently Bupa, she has extensive industry experience in Technology, Aged Care, FMCG, Education and both State and Federal Government. Steph is also an instructor at Academy xi, where she is currently mentoring students through the UX UI transform course.

On the latest episode Steve is joined by Ruth Ellison and Michelle Pickrell to chat about their upcoming presentation 'A Framework for Creating Actionable Insights'. Catch the presentation at Design Research 2021, tickets are available now https://www.eventbrite.com.au/e/design-research-2021-tickets-123110359399 Ruth Ellison is an experienced user researcher and design leader who helps organisations gain a deeper understanding of their users and to make better evidence-based decisions. She cares deeply about building happy and creative teams. With over 18 years of design experience in both the public and private sectors, she loves working on complex problems and making meaningful work. Michelle is a User Experience Designer with a degree in Industrial Design. She is passionate about designing for empowerment with a particular focus on services and systems which give people a greater quality of life. Michelle has worked in the UX industry since 2012 and has enjoyed problem-solving with a range of government a

DR2021: Kim Chatterjee by UX Australia

Joining us from Canada, Design Research 2021 presenter Lauren Isaacson joins the podcast to chat about her upcoming presentation 'Insights from Anywhere - A guide and options for doing remote research'. Design Research 2021 will run entirely online from March 17 - 19 and tickets are available now https://www.eventbrite.com.au/e/design-research-2021-tickets-123110359399 Lauren Isaacson is a market and user experience research consultant from Vancouver, British Columbia. She began her career doing research and brand strategy for digital ad agencies in Los Angeles, California, but left that world behind and gravitated towards a career in research in 2009. Since then she has been an in-house research team of one for Motion Canada and TELUS Digital, an interim leader of the market research department of BC's hydroelectric utility, a subcontractor for agencies such as Blink, Macadamian, and Applause, and a direct consultant for small start-ups, national organizations, and anything in-between. Lauren is a big pro

Presenting "Get your hands dirty: Gaining the trust of hard to reach users" at Design Research 2021, Orica's Katrina Ryl and Roland Wimbush join the UX Australia podcast to chat their experiences working with the mining and construction industry. Tickets to the virtual conference are available now https://www.eventbrite.com.au/e/design-research-2021-tickets-123110359399 Katrina comes from a traditional graphic design background. Throughout her education and into her career she has always had an interest in the digital world. It wasn’t until further into her career that she truly started to get a taste for the importance of designing digital spaces with the user in mind. With over 18 years’ experience in many areas of the design industry, including graphic design, publishing, website design, UX design, UX research, advertising, social media strategies and video production, she has worked with many clients from small business start-ups to large corporations in Australia and around the world. Roland Wimbush i

Ahead of the online conference next month, Design Research keynote Indi Young joins Steve on the UX Australia podcast. Indi will kick off Design Research 2021 with her presentation "People, Purposes, Patterns & Problem Space". Tickets to the virtual conference are available now https://www.eventbrite.com.au/e/design-research-2021-tickets-123110359399 Indi is a researcher who coaches, writes, and teaches about inclusive product strategy. Her work is rooted in the problem space where the focus is on people, not users. Indi pioneered opportunity maps, mental model diagrams, and thinking styles. Her way of approaching the problem allows teams to truly pay attention to people, without letting cognitive bias and assumptions creep in. Indi has written two books, Practical Empathy and Mental Models. Her next book, Assumptions Aside, will cover thinking styles. She builds knowledge and community via a series of live online advanced courses about the importance of pushing the boundaries of your perspective. She was o

Joining us from Oakland California, Gretchen consults with clients to inform their product strategy and improve team collaboration skills. Her book, Mastering Collaboration is a handbook to help teams work better together. She spent the first part of her career in design consulting for firms like frog design, Cooper, and LUNAR. Recently, she was Head of Design at PG&E, California’s largest energy company, she has led the design of the hardware and software of a next-generation surgical system, and served as VP of Product at GreatSchools.org. Gretchen is a Bay Area native who left only long enough to get a bachelor’s degree from Harvard in History & Literature. You can purchase Gretchen's book online https://www.amazon.com/Mastering-Collaboration-Working-Together-Productive/dp/1492041734

Margot Bloomstein is one of the leading voices in the content strategy industry. She is the author of "Trustworthy: How the Smartest Brands Beat Cynicism and Bridge the Trust Gap" and "Content Strategy at Work: Real-World Stories to Strengthen Every Interactive Project" and the principal of Appropriate, Inc., a brand and content strategy consultancy based in Boston. As a speaker and strategic adviser, she has worked with marketing teams in a range of organizations over the past two decades. The creator of BrandSort, she developed the popular message architecture-driven approach to content strategy. Margot teaches in the content strategy graduate program at FH Joanneum University in Graz, Austria, and lectures around the world about brand-driven content strategy and designing for trust. You can pre-order Margot's book at https://www.amazon.com.au/Trustworthy-Smartest-Brands-Cynicism-Bridge-ebook/dp/B08R12TLYX/

On today's episode Steve is joined by Erika Hall, author of Conversational Design and Just Enough Research. Purchase Erika's books online at https://abookapart.com/products/just-enough-research

UX Australia Episode 15: Anika Molesworth by UX Australia

Diana joins Steve from Auckland to discuss her recent thesis 'Towards a Buen Vivir-centric Design: Decolonising Artisanal Design With Mayan Weavers From the Highlands of Chiapas, Mexico'.

Kelly Ann joins Steve to discuss co-design and designing with communities. Kelly Ann is a Social Designer, Researcher and author of Beyond Sticky Notes. You can find Kelly Ann's book at https://www.beyondstickynotes.com/

Steve is joined by Amy Bucher to discuss her new book; Engaged: Designing for Behaviour Change. Find more about Amy and her book at her website https://www.amybucherphd.com/engaged-book/

Steve is joined by author, podcast host, teacher and coach Laura Klein.

Putting people at the heart of a service transformation which drives scale and lasting value. Design can be a powerful tool for traditionally conservative spaces like Mergers and Acquisitions. This is a story about how we took a strategic design approach to bring together three very different companies and align them on a shared, people centred value proposition and practice to own an emergent health category. It's also a story about the power of design, thinking and doing, and its ability to transform organisations and drive authentic experiences and valuable outcomes for customers, staff and investors.

The GO Story - The vision of Adam Goodes and Michael O’Loughlin

“User research is just having a chat with someone, anyone can do it!” How many times have you heard this before? If you are a researcher and someone said this to you, you probably felt undermined and frustrated. If you were the one that had said this, then even more reason for you to come to our talk on the 10 things NOT to say to user researchers. In this talk, we’ll cover 10 frustrations of user researchers that come up in projects and teams. We’ll share ways to mitigate them to get better results, and happier researchers.