Coffee Break With Game-changers, Presented By Sap

Big Data dominates the business conversation. Of its “3 V” attributes – Volume, Variety, Velocity – the third is grabbing the spotlight. Bottom line: Are you getting answers fast enough to support real-time business? The experts speak. Lee Dittmar, Deloitte: “Analytics prowess will determine winners and losers. But even as we talk about Big Data and the importance of ‘predictive analytics,’ many organizations still struggle to accomplish basic reporting efficiently and effectively. As companies compete for a limited supply of data scientists to perform advanced analytics, there is a lot of work to do to fix the foundation.” John H. Fleming, PhD, Gallup: “How do we ensure quality data? Garbage in garbage out. Is more better or is better more?” Reza Soudagar, SAP: “Airplanes are interesting toys but of no military value.” (Marechal Ferdinand Foch, Professor of Strategy, Ecole Superieure de Guerre, 1904) Join us for more insights on Business on Speed: Real-Time Insights and Execution.

Dizzy from all the hype around Small vs. Big Data, big picture vs. exact insights, real-time vs. right-time answers, and more? The experts speak. Evan Quinn, ESG Global: “We're entering a new world in which data may be more important than software.”(Tim O’Reilly) Marie Goodell, SAP: “Every day, 3 times per second, we produce the equivalent amount of data that the Library of Congress has in its entire print collection. But most of it is like cat videos on YouTube or 13-year-olds exchanging text messages about the next Twilight movie.” (Nate Silver, statistician and author, “The Signal and the Noise.” Silver correctly predicted the winner in 50 out of 50 states in the 2012 U.S. presidential election.) Surya Mukherjee, Ovum: “To sustain beyond the hype, Big Data needs to become a first class citizen of the enterprise IT environment.” Join us for more insights on Debunking Big Data Myths: The Elephant in the Room.

Business networks. You connect with people you know, want to know, should know on social networks. Should your company join, too? Tim Minahan: “Online social networking tools have transformed our personal lives by connecting us to people and information in new ways. Businesses are undergoing that same process. How many times did you check Facebook, LinkedIn, send a tweet, text, Instagram in the past 30 minutes?” Quentin Fisher: “’Ants aren’t smart, ant colonies are.’ (D. Gordon, Stanford Univ.). Let’s look to biology for insights and a vision to the possibilities in our ever-evolving business ecosystem.” Sameer Patel: “In the world of work, connecting doesn’t come from just bringing people together. Really really connecting to impact performance and execution comes from surrounding real purpose and context such as a sales forecast data point...a curve ball customer request, a need for supplier arbitration, with your network of people.” Join us for Business Networks: More Than Social

Today’s buzz: Airlines. New technologies are game-changing the data-intensive aviation industry – optimizing internal processes, sharpening competitive differentiation, innovating the customer experience. But is it enough, in time, and which airlines will survive? The experts speak. Michael Wm. Denis, InfoTrust Group: “Why pay billions for smart aircraft only to plug them into dumb IT? Peter Kearns, Accenture: “Airline industry business benefits related to IT improvements will be negligible unless there is business change involved. You need to change business practices and do so with your IT strategy in mind – and software developers need to help drive this process.” Eva-Marie Roe, SAP: “The race is on for airlines: Get a head start and re-invent the business by adopting new technologies now. Or wait, letting others capture the competitive advantage, and then be compelled to follow after new business processes have become commodity.” Join us for Airline Turnaround: Blue Skies Ahead?

Today’s buzz: The city. More than just your snail-mail address, the city is a vital entity with the power to impact local quality of life as well as national and global economies. How’s your city running? The experts speak. Dr. Theresa Pardo: “Running a city is a complex and challenging task. Running it well, even more so. The best run cities ... embrace the complexity of the task, see the opportunities that information and technology offer in managing that complexity, and seek out innovative yet practical solutions to the problems their citizens care about.” Chris Moore: “Government technology is not for the faint of heart. Adie Tomer: “If knowledge is the key then just show me the lock.” - Q-Tip, A Tribe Called Quest, Check the Rhime Sean Patrick O’Brien: “The 19th century was a century of empires. The 20th century was a century of nation states. The 21st century will be a century of cities.” - Wellington E. Webb, Former Denver Mayor Join us for Best-Run Cities: Urban Matters.

M2M. Machines connected and talking to each other. By 2018, nearly everyone, everything, everywhere will be connected real time, affecting how we innovate, collaborate, produce, govern, and achieve sustainability. Think about coffee plants telling farmers how and when to irrigate, harvest, pack, tag, ship. Mmm. Miguel Blockstrand, Ericcson: “Unleashing the power of connectivity to all people places and things is inevitable.” Steve Hilton, Analysys Mason: “M2M is a jumble of technology thrown together like potatoes dumped in a bowl. But something very tasty is created by mashing the potatoes together with butter, milk, and salt. Or as Aristotle said almost 2400 years ago, ‘In the case of all things which have several parts and in which...the whole is something beside the parts, there is a cause.’” - Metaphysics, Book VIII, Part 6 Benjamin Wesson, SAP: “I’m sorry, Dave, I’m afraid I can’t do that.” - 2001: A Space Odyssey. Film 1968 Join us for M2M: Mmm, Connectivity Never Tasted So Good

Customer experience. Have you figured out what each of your customers really, really wants? If yes, have you designed a personalized, easy, conversational experience they won’t perceive as intrusive or creepy? If no to either question, listen up. The experts speak. Paula Rosenblum, RSR: “The essence of precision retail is what I call ‘The Grand Unified Theory’ – combining the customer intimacy and knowledge of the very, very small (independents), with the economies of scale and scope of the very, very large. Yes, I stole this concept from Physics.” Vicki Cantrell, NRF: ““Perfection is the enemy of the good, and it takes too long. Don’t worry, be crappy.” - Vicki Cantrell, combining pieces of various quotes Lori Mitchell-Keller, SAP: “Retailers will go out of business and e-commerce will dominate UNLESS retailers use their culture to draw customers into their stores.” Join us for their insights on Precision Retail: What’ve You Done for Your Customer Lately?

Mobility is becoming ubiquitous. Exactly as planned. Some burning questions: Will the iPad Mini deliver anything new for business? Where does the BYOD (bring your own device... to work) trend end? With Windows 8, is a mobile device different from a PC? When mobility reaches full stride, will you ever have to leave the house again? The experts speak. Maribel Lopez, Lopez Research: “Mobility is about apps and business processes, not devices.” Philippe Winthrop, VeliQ: “BYOD - at least for me - has become the ‘Voldemort of Enterprise Mobility.’” Neil Hooper, SAP: “It's the year of the mobile application. Didn't we say that last year?” Join us for more of their insights on Mobility Enablement: Internet Coming to Your Fridge Soon?

Talent, talent everywhere, but they can’t find jobs. What is HR doing about it? The experts speak. Dr. Katherine Jones: “Businesses of all sizes have struggled to shift their resources toward growth markets, yet they find a shortage of talent and leadership holding them back. We call this the ‘talent paradox.’ Companies need skills, yet unemployment remains high. We do not really have a job shortage—we have a skills shortage. Why?” China Gorman: “The changing demographics within the workforce are creating enormous challenges as the Baby Boomers hang on for dear life and the Millennials start pushing up the ladder. The Xers are getting caught with nowhere to go! We may miss a generation in the C-suite.” Jan Grasshoff: “2013 is all about mobility: mental mobility of talents, mobile HR service delivery, mobile learning, mobile workplace, mobile organizations. A key role for HR to play!” Join us for more expert insights on HR on Alert: Talent vs. Skills Paradox.

People vs. numbers. Which should matter more to your business success? The experts speak. Greta Roberts: “Numbers are the language of business. If employees want to be valued, they need to be measured in a way that business understands ... as numbers.” Haig R. Nalbantian: “Too many organizations give lip service to the people side, but fail to apply real discipline to workforce management. They rely instead on intuition, benchmarks or so-called ‘best practices’ to inform their people-related decisions.” Russ Campanello: “It’s time to begin measuring, and thereby differentiating our business, with the human capital metrics that drive performance and generate value. We still value (and report) the buildings more than the people inside them.” Steve Boese: “Revenue per employee can tell you just about everything you need to know about your business.” Henner Schliebs: “Democratizing analytics will be the big differentiator in 2013.” Join us for Workforce Analytics: Real People, Real Numbers.

Glocalization. Does this “portmanteau of globalization and localization” (Wikipedia) describe your company’s growth? If yes, the dichotomy will challenge your HR team as they try to manage a mobile workforce and multi-country payroll. If not yet, your time will come. The experts speak. David Ludlow: “The world is ’glocal’ (play on the combination of think globally, act locally). Today's talent is global, connected, and mobile. New categories of solutions are required to leverage that talent to out-innovate the competition.” Marianne Langlois: “HR must think of itself as a function that drives the business forward, instead of as a function that supports the business.” Penny Stoker: “You can’t underestimate the power of a ‘singular, global payroll system.’” Keith Strodtman: “Today, large global companies are realizing big benefits from centralizing payroll across boundaries--cost savings, compliance, data accuracy, reporting, etc.” Join us for Going Glocal: Mastering Multi-Country HR.

Fraud. It’s 2013. Surely by now we’ve figured out how to catch the bad guys and gals. “Not”, say our experts: Jonathan Middup: “Corporate fraud is most often a product of good people in bad circumstances. Depending on those circumstances, we could all be fraudsters.” Jonathan E. Turner: “Over the past 15 years we’ve made great strides in understanding fraud, increasing technology-based tools, and created focused legislation – yet fraud losses are increasing and fraud schemes go longer before detection...Even though we have better tools, fraudsters do, too, and they are pulling ahead.” Michael Rasmusssen: “Business today is like the Titanic.” Rod Brennan: “The growing demand by stakeholders of financial and non-financial reporting for more real or near-real time reporting will drive the rapid adoption of automated assurance and monitoring in all organizations.” Norman Marks: “Manage fraud like never before.” Join us for Fraud Risk Management: Who, why, what, where, when and HOW?

CRM 2013: Remember me?If you thought your customers were very demanding in 2012, wake up and smell the coffee in 2013! Is your sales team skilled enough in the art and budding-science of social monitoring and sentiment analysis to handle it? Are you analyzing field-fresh customer data and giving sales the 360-view needed to make smarter sales? Do you know when and where to use push vs. pull marketing? Are your CMO and CIO equipped to lead the way? So many questions – and our panel has answers. Big Data Power 2013: Fast, faster and wow! How is your company coping with the deluge of big data, so far? Can you tell the difference between big data and good data, in time to make the right decisions? Does your sales team have the super-fresh information they need to close more profitable deals faster? You’ve heard about the power and benefits of in-memory computing, but is it hype or real? So many questions – and our panel has answers. Join us for Big Data Power 2013: Fast, faster and wow!

CRM 2013: Remember me?If you thought your customers were very demanding in 2012, wake up and smell the coffee in 2013! Is your sales team skilled enough in the art and budding-science of social monitoring and sentiment analysis to handle it? Are you analyzing field-fresh customer data and giving sales the 360-view needed to make smarter sales? Do you know when and where to use push vs. pull marketing? Are your CMO and CIO equipped to lead the way? So many questions – and our panel has answers. Big Data Power 2013: Fast, faster and wow! How is your company coping with the deluge of big data, so far? Can you tell the difference between big data and good data, in time to make the right decisions? Does your sales team have the super-fresh information they need to close more profitable deals faster? You’ve heard about the power and benefits of in-memory computing, but is it hype or real? So many questions – and our panel has answers. Join us for Big Data Power 2013: Fast, faster and wow!

Truth time! On a scale of 1 to 10, rate your corporate social responsibility program. If it’s below 5 (you know who you are), our experts may inspire you to raise the bar in 2013. Daniel Elliott: “International corporate volunteer programs are a win-win-win proposition. The host organizations gain access to pro bono world-class consulting services, volunteers gain a unique, once-in-a-lifetime experience, and companies enhance their brand and increase exposure to new markets.” Rebecca Wang: “The betterment of our society is not a job to be left to a few. It is a responsibility to be shared by all.” - David Packard Brittany Lothe: Plan like a pessimist, think like a realist, act like an optimist and–above all–love what you do.” Evan Welsh: “Garbage can be good.” (Referring to Evan’s mission to create a communications plan for the “catadores” garbage collector association in Brazil.) Join us for smart business talk about the value of corporate social responsibility.

Your company’s Social Media IQ. Do you know the score? If you haven’t checked recently, or it’s embarrassingly low, do something now – yes, this second day of 2013. Why? Because in the time it takes to read this, zettabytes of fresh social media intelligence are whooshing by. If you’re not listening, capturing, analyzing and taking action on rich business data, you may miss the boat all year. Our experts know what it takes to achieve a Mensa-level Social Media IQ. Amber Mac: “If content is king, then conversion is queen. - John Munsell, CEO/co-founder of Bizzuka Arthur Bailey: “You cannot control what people say online about your company, but you can manage and track the volumes of conversation.” Schalk Viljoen: If everything seems under control, you`re just not going fast enough. - Mario Andretti, world champion racing driver Pour a cup of Joe, Earl or OJ (or leftover Dom), and join us at the game-changers’ table for smart business talk to kickoff a positively game-changing New Year!

Although 2012 holiday gift-giving is officially over, we’ve got another present for you: Game-Changers 2013 Predictions – Part 2. Yes, more than a dozen thought leaders (guests on previous Coffee Break and In the Cloud programs) will gaze into the SAP Game-Changers Radio crystal ball, joining our 14 experts from last week’s program. Their collective gift is a smorgasbord of insights into the technologies, strategies, people and trends that can help you grow your business and compete better in 2013 and beyond. Pour a cup of Joe, Earl, OJ or Dom, and pull up a chair at the game-changers’ table for smart business talk and good cheer. You’re invited to Tweet your comments during the show to #SAPRadio. Please accept our best wishes for a positively game-changing New Year!

What’s on your holiday business wish list this year? If it’s a crystal ball to help you predict what 2013 will bring for your company, we’ve got the next best thing. Today and next week, more than two dozen thought leaders from previous Coffee Break and In the Cloud programs will gather to gaze into the SAP Game-Changers Radio crystal ball. Their gift to you: a grab-bag of insights into the technologies, strategies, people and trends that can help you grow and compete better next year and beyond. Pour a cup of Joe, Earl, OJ or Dom, and join us at the game-changers’ table for smart business talk and good cheer on Game-Changers 2013 Predictions – Part 1. And mark your calendar to listen live to Part 2 on Dec. 26. You’re also invited to Tweet your comments at #SAPRadio.

Social entrepreneurship. Yes, good things do come in small packages. The experts speak. Alexandra van der Ploeg: “Donating money is easy, volunteering in the traditional sense is easy, but is it effective? Corporate social responsibility should not be about philanthropy, but about leveraging capital, technology or talent to truly create an impact in the communities we work in.” Anne B. Evans: “Social entrepreneurship is love and respect in action.” Patrick Furlong: “I believe in the importance of data and statistics…but it is the connection we feel to one another that moves us most strongly to act and make a positive and lasting difference in our communities.” Rob Henning: “Get your team and strategy right, so you, as the entrepreneur, can focus on thinking about how to grow your business and have a business plan. Without the right team and a clear understanding of the market, most people will take a pass on financing your business.” Join us for Social Entrepreneurship: The Power of Small

Banks and big data. Risky business, according to our experts. Simon Paris: “As reported more or less daily, banks continue to face multiple risk and compliance challenges – are they not willing or not able to do proper risk and compliance management?” Ralph Silva: “Banks have to find some humility and realise that retailers, auto companies and grocery chains are far better at managing and mining data than they are. Steal it if you can.” Jane Griffin: “It’s understanding the risks in the market and how I respond to those risks or any other components that might jeopardize my success.” Craig Rich: “The price of light is less than the cost of darkness -- A.C. Nielsen. “Too often organizations are challenged with creating a business case for improving their data and analytical capabilities. In today's competitive landscape, it is not whether you can afford to invest in analytics but whether you can afford not to.” Join us for Banks’ Big Data Risks: Analytics to the Rescue