Sinopsis
Game-changing technologies are transformational, exciting and disruptive for a reason. They shake up your status quo. They get you thinking about new ways to scale, compete and grow. They move you in amazing new directions.If youre not already having a weekly breakfast with game-changers, join us for valuable food for thought, inspiration and information. Learn how you can become the savvy innovator who takes your company across the finish line as you look ahead to the next breakthrough strategy. Coffee Break with Game-Changers, Presented by SAP, is broadcast live every Wednesday at 8 AM Pacific Time and 11 AM Eastern Time on the VoiceAmerica Business Channel.
Episodios
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Business Intelligence Goes on The Road
22/02/2012 Duración: 56min“Show me the money”, the iconic phrase from the 1996 film Jerry Maguire, still resonates in business and pop culture more than 15 years later. But before a company can see the money, they need to demand, “Show me the information.” That’s no easy task because growing your business requires getting the right information, in the right format, to the right people at the right time. Adding to your challenges, the total volume of digital data is expected to double every 18 months. According to Howard Dresner’s recent Mobile Business Intelligence Market Study, we are “in the midst of a profound shift toward Mobile BI (and mobile computing). This paradigm shift will affect everyone and have as much impact as the Internet did, over time.” However, this “proverbial ‘moving target’ of hardware and software standards presents difficulties to both customers and suppliers alike.” Pour a cup of Joe, Earl or OJ and join the experts as they explore what happens when Business Intelligence Goes on the Road.
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A Valentine’s Day Post-Mortem: Are you a retailer we love to love?
15/02/2012 Duración: 55minValentine’s Day: Love it if you receive “the perfect gift”. Hate it if you don’t know what gift to give or where to find it. If you’re the latter, it’s not all your fault, says Adrian Drury at Ovum: “You may not know what to buy your loved one, but your retailer does.” As a game-changer holiday, Feb. 14 poses a double-edge relationship sword for retailers. Fail to help a consumer express their love, and that consumer will not love your brand. Why is this so difficult? Because of a sea change of customer buying behavior, says SAP’s Jon Wurfl. Consider 37% of PriceGrabber® Valentine’s Day Shopping Survey respondents who shop online or via mobile phone or tablet. And gender, age, generational and ethnic preferences of each customer, plus brand reputation word-of-mouth on social media. If you aspire to author Becky Carroll’s gold standard - the Customers Rock company - pour a cup of Joe, Earl or OJ and join us for a Valentine’s Day Post-Mortem: Are you a retailer we love to love?
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21st Century Tech Leaders: What’s In A Name?
08/02/2012 Duración: 53minWhat’s in a name? Plenty, for today’s ‘CIO’. Given this tech leader’s dynamically evolving role, their “I” stripe could be earned for bravery as an astute Integrator, game-changing Innovator, Infrastructure guru, Intelligence master – or some of each. But perhaps the title itself needs a makeover: ‘CCEO’ for Chief Customer Experience Officer. Alphabet soup aside, who is best suited for this transformed and transformative function? What comes to mind are Superman / Superwoman traits, like a bold, progressive, fearless IT leader who meets tough challenges head-on. A strategic thinker whose vision enables company-wide business agility to scale to new heights. And a positive-interaction advocate who deftly tears down traditional barriers between the IT department and business units. Listen as four experts discuss the evolving roles, goals and soul of today’s technology leaders. Pour a cup of Joe, Earl or OJ and join us for food for thought on 21st Century Tech Leaders: What’s In A Name?
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Subsidiaries: Smart Game-Changer or Global-Size Headache?
01/02/2012 Duración: 55minReady to grow your company through global expansion? Smart strategy, according to Emergent Research’s Steve King. “Almost three quarters of global GDP growth over the next 10 years is expected to come from emerging market countries. How can you not participate in that growth? But the road to profitable subsidiaries can be bumpy, cautions SAP’s Mike Morel. “Subsidiaries have been the stepchildren of the corporate world, always a second priority. If corporate organizations can put a strategy in place that brings all the pieces together, you are going to get one plus one equals three. This is the home run that everyone is looking for.” Our panelists will explore key considerations, including the rewards of reduced labor costs and tax havens vs. risks of losing your organizational identity, and the costs of opening a subsidiary vs. dismantling one. Pour a cup of Joe, Earl or OJ and join us for food for thought on Subsidiaries: Smart Game-Changer or Global-Size Headache?
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Get the Customer Experience Edge: Ten Ways to Wow ‘Em
25/01/2012 Duración: 56minWhether you’re a start-up or a seasoned company, you’re facing the hard facts of today’s customer experience: it’s a perpetual-motion target and it’s your new competitive battleground. Given these challenges – plus your tight time and tighter budgets – how can you slide the sensitive customer satisfaction needle in the right direction to motivate your employees and satisfy your executives? Tune in for 10 Quick Wins you can implement now and see benefits in the near-term – really! CRM experts Reza Soudagar, Vinay Iyer and Dr. Volker G. Hildebrand will share nuggets of wisdom from chapter 10 of their book, “The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable, and Positive Experience for Your Customers”. Pour a cup of Joe, Earl or OJ and join us for food for thought as we present Ten On-Ramps to the Customer Experience Freeway.
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Avoiding Social Media Blunders: Don’t Let This Happen to Your Company!
18/01/2012 Duración: 56minAccording to Jen McClure at Thomson Reuters, “In just a few short years, social media has evolved from being considered a fad, to a disruptive force, to a powerful new set of business tools that are being incorporated into every function of organizations as they strive to become ‘social businesses.’” Yes, social media has changed the voices of customers and the media – whenever they’re happy or not so happy with you – from a whisper to a shout. That means your brand value can soar or stumble at the click of a Tweet. Like it or not, you’d better be ready to seize the golden opportunities and manage the pitfalls, all in right-time. If you’re not taking this paradigm shift seriously, tune in for our experts’ priceless advice as they name-drop social business blunder examples from Sears, Netflix, Dominos, BP, Gap and other iconic brands. Pour a cup of Joe, Earl or OJ and join us for food for thought on Avoiding Social Media Blunders: Don’t Let This Happen to Your Company!
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Customer Experience Edge: Your New Competition
11/01/2012 Duración: 56minWith social media and smartphones fueling consumers’ expectations and enabling them to impact your brand, the customer experience is now your competitive battleground. Everyone has a customer experience horror story. What’s the buzz about your company? Are you prepared to put customers at the center of your thinking to transform them into your best advocates? Meet Reza Soudagar, Vinay Iyer and Dr. Volker G. Hildebrand, authors of The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable, and Positive Experience for Your Customers. Based on market research, case studies and statistics, they will explain how to combine strategy, leadership, organizational change, and technology to develop highly valued products and services, transform your customers into loyal evangelists, and convert emotionally-bonded customers into profits. Pour a cup of Joe, Earl or OJ and join us for food for thought on The Customer Experience as Competitive Game-Changer.
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Era of the Entrepreneur: Small Business as Economic Game-Changer
04/01/2012 Duración: 55minThere’s a global financial crisis, and struggling companies are reducing staff, or worse, shuttering doors. If you’re out of a job, you’d be out of your mind to consider starting a business today. Right? Not true, says small business expert Susan Wilson Solovic. “We are entering a new era in which the majority of Americans will either own a small business or work for one....While it may seem counterintuitive, a recessionary climate can actually be an ideal time to start a business.” Need proof? Hyatt Corporation, Burger King, FedEx, MTV, CNN and HP started small in down economies. And college dropout Bill Gates started Microsoft in a sluggish economy, eking out just $16,000 in revenue his first year. Whether you’re a big biz seeking to contain costs, a small biz in need of advice, or just have an “I wanna be my own boss” gleam in your eye, pour a cup of Joe, Earl or OJ and join us for food for thought on the Era of the Entrepreneur: Small Business as the New Economic Game-Changer.
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A Year-End Special: 2012 Game-Changer Predictions
28/12/2011 Duración: 56minYour holiday gifts may already be unwrapped, but we’ve got more surprises for you. Ten former guests will predict the exciting game-changer technologies that could transform, disrupt and shake up your business status quo in 2012. Their conversation may spark ideas on better ways to run your company – or start a new one – and move you in amazing new directions. Since our October debut, you’ve heard business leaders, analysts, influencers and authors discuss diverse game-changing trends – Consumerization of IT, Big Data, In-memory Computing, Cloud Computing, Social Business, Information Governance, Real-time Data Analytics, Customer Relationship Management, and many flavors of Mobility. Listen on-demand in our Episode Directory. Will 2012 bring more of the same, or entirely new approaches to growing and competing in the intensely dynamic global marketplace? Pour a cup of Joe, Earl, OJ or even Dom, and join us for a special menu of food for thought here at the game-changers’ table.
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Future of CRM: Know Thy Customer, Know Thy Profit
21/12/2011 Duración: 54minSome things never change. “The customer is always right”, a slogan associated with Marshall Field’s department store in the late 19th century, and attributed earlier to French hotelier César Ritz, holds true today. Consider this: You do everything right – deliver the right merchandise at the right price, right terms and guarantees, at the right time and place – yet some customers loudly declare they’ll never buy from you again. Why? Perhaps a delivery person who doesn’t work for your company, or anything else beyond your control, left a bad taste about your brand and spoiled what you thought was a perfect transaction. Want to avoid this ‘last mile’ mishap? It’s all about CRM – Customer Relationship Management. Tune in to hear how the CRM system of the future will be smart, dynamic and personalized enough to help you score a better grade on your customer report card. Pour a fresh cup of Joe, Earl or OJ and join us for food for thought as we explore the world of CRM today and tomorrow.
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Mobility Still A Puzzle? There’s A Dummies Book for That!
14/12/2011 Duración: 55minIn our unwired world of business, millions of mobile devices connect the boardroom to the shop floor to the consumer across the entire supply chain. These laptops, tablet and smart phones – which aren’t tied down by a power cord and data cable – empower employees at every level and the companies that employ them. If you’re still on the outside peering into the window of today’s game-changing mobility, this show is for you. Meet Carolyn Fitton, co-author of Enterprise Mobility for Dummies, the guide to application development and deployment, management and security for all the devices on your network. Carolyn and our panel of mobility experts will explore the basics your management and IT teams need to select the right technologies for your company, including mobile hardware, mobile applications, and the tools to manage it all. Pour yourself a fresh cup of Joe, Earl or OJ and join us for food for thought as we explore the world of Enterprise Mobility. Tweet your questions to #SAPRadio.
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Keeping It Real: Real-Time Data Analytics
07/12/2011 Duración: 55minImagine such fast access to all of your data - even field-fresh information less than a minute old - that when you ask a question, you get an informed answer in milliseconds! Not minutes, hours or days like you’d get from spreadsheets on different computers. Milliseconds. Essentially “real-time”. Now think of the powerful intelligence this would give you in response to “I want it now” customers and do-or-die business decisions. You'd have immediate and deeper insights about sales, customers and pipeline from any source. Guess what? Organizations that already harness automated analytics are able to take a scientific, predictive approach to decision making. And if they’re your competitors, watch out because they’re winning, even in this tough economy. Pour yourself a fresh cup of Joe, Earl or OJ and join us for food for thought as we explore the world of real-time analytics. BTW: Tweet questions for our experts to #SAPRadio.
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Information Is King...But Who’s The Governor?
30/11/2011 Duración: 53minWhoosh! That’s the sound of data flying in and out of your company. Information today is indeed king. But if you’re not governing data flow and handling with solid policies and processes, you’re missing the boat on maximizing information business value and minimizing risk exposure. If this is on your perpetual to-do list or if tentative rules are scattered around the company, listen up! Today we explore the burgeoning world of Information Governance (IG): how bringing together the right people, processes, policies, and technology can deliver consistent, trusted information across your organization. Whether you’re small, midsize or a large enterprise, hear how to empower your users to own and manage data as a strategic asset, and guarantee data quality throughout its lifecycle. Pour a fresh cup of Joe, Earl or OJ and join us for food for thought as we travel the road to true Information Governance. Tweet your questions for our experts to #SAPRadio before or during the program.
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Mobility Goes Home for the Holiday
23/11/2011 Duración: 54minIn our Era of Pervasive Mobility, most of us take the benefits of smart phones and tablet devices for granted. But it wasn’t so long ago that we didn’t have on-the-go connectivity to people, information, shopping, entertainment and work. On Nov. 23, two days before Black Friday starts the 2011 holiday season and the year’s busiest travel weekend, we’ll look at the social and business impacts of today’s ubiquitous personal mobility devices that connect people of all ages to whatever and whomever they choose, wherever they are. Meet mobility industry giants Paul Greenberg, the ‘father of CRM’; Sheryl Kingstone, Yankee Group mobility guru; Dr. Natalie Petouhoff, leading advocate for mobility in customer service; and Gregory J. Dunn, a key player in Sybase’s revolutionary 365 mobility strategy. Pour a cup of Joe, Earl or OJ and join us for food for thought on how our untethered access to mobile content and ecommerce services affects lifestyles for individuals, communities and businesses.
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Is your head in the cloud yet? – Part 2
16/11/2011 Duración: 52minOur Nov. 2 Breakfast with Game-Changers weather forecast predicted prevailing clouds disrupting business-as-usual in a good way far into the future, with bright stars lighting the cloud-filled skies. Of course, we were talking about “the cloud” as in “cloud computing” – and what it can do for your business, whether you’re a new or mature small, mid-size or large company. Still in the dark, you say? Just a lot of hot air, you protest? Too nebulous to be real, you challenge? We’ve invited our guest experts to continue to explore the vast game-changing cloudscape. Topics: public vs. private cloud; how a private cloud can fail; ownership, security and accessibility of your data in the cloud; whether the cloud always saves costs; roadmap for a successful cloud journey; and tips for choosing a cloud vendor. Pour yourself a cup of Joe, Earl or OJ and join us for food for thought, as we look skyward again to help you get your head in the cloud.
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Does Your Company Have A ‘Social’ Life?
09/11/2011 Duración: 55minFacebook this. Tweet that. Blog something. LIKE this. FOLLOW that. Social media. Social networking. Social business. Whatever you call it, it’s here to stay. And it’s moved from the domain of y-/i-genners’ personal trivia to a new business sandbox where companies big and small play to win high-stakes customer relationships. The theory: “Be in the game or lose the opportunity.” So where is your company on the social business debate: waste of time or marketing brilliance? Are you peering from the sidelines, wondering if you have to be there and how to justify the cost? Or do you already use social media gurus to make your brand a player in the fast-paced chat-o-sphere? Either way, you may be overwhelmed by the many approaches to Social Customer Relationship Management. Pour a fresh cup of Joe, Earl or OJ and join us for food for thought as we explore the world of social business. And if you tweet your favorite breakfast beverage to #SAPRadioCoffee, you may hear your name on the air!
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Is your head in the cloud yet?
02/11/2011 Duración: 52minYou’ve heard the buzz and hype about ‘the cloud’, but do you know what it can do for you and your business? While Sand Hill Group’s research saw a dramatic leap in cloud computing adoption in Q4-2010, it also found that many small to midsize businesses are still confused about the meaning of ‘cloud computing.’ Can you tell the cloud apart from high-tech trends like Web 2.0, social media, virtualization, Software as a Service (SaaS), Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and web-based tools like e-mail and collaboration apps? And if you’ve decided to go to the cloud, do you really know the must-have’s and the gotcha’s? Pour yourself a fresh cup of Joe, Earl or OJ and join us for food for thought as we look skyward to help you demystify the cloud.
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Fresh data when you need it: Ready for real-time business?
26/10/2011 Duración: 54minOn last week’s Big Data program, we discussed how today’s massive data volume, velocity and variety are challenging the creative coping skills of companies around the world. Now we’ll examine how to shake, bake and serve your data in far less time than it takes Rachael Ray to cook-up her newest yummo recipe. Yes! In-memory, real-time data analytics are the newest game-changing tool that can boost your company’s cost-saving productivity by 4% in the next 5 years and help you win big in the new global marketplace. Grab a fresh cup of Joe, Earl or OJ and join us for food for thought on how you, too, can take a light-year leap into the exciting realm of real-time business.
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Gigabytes, terabytes, petabytes, zettabytes: What’s up with Big Data?
19/10/2011 Duración: 56minBig Data. The world of Three V’s. Gartner describes “big data” as a three-dimensional data growth model: Volume of data; Velocity or speed of data in/out; and Variety of data types and sources. When we do the math, “big” typically ranges from a few dozen terabytes to multi-petabytes or more in a single data set. The bottom line: Big data is waaayyy too much for common software tools to efficiently capture, manage and process within a tolerable length of time. This is a job for game-changing solutions and exceptional technologies. What does big data mean to you and your business? What kinds of data do you need to care about – social data, sentiment analysis, RFID and more? What does your data look like today and what will it look like tomorrow? And how do you turn your data into usable information? Pour a fresh cup of Joe, Earl or OJ and join us for food for thought: Big Data - The Big Picture.
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The “i” Generation: Taking Your Company Data Mobile!
12/10/2011 Duración: 56minLook what’s walking in your door this morning with your employees: their ipads, ipods, iphones! Why? Because their on-the-go lifestyle requires continuous personal and work connectivity. But at the end of the day, they may walk out the door with your proprietary data on their devices. This rapid consumerization of IT is already a reality around the globe. Are you ready for this new fact of business life? Have you decided how to enable your workforce to optimize their productivity? Do you have a corporate mobility policy for monitoring data traffic? Pour another cup of fresh java and join us for food for thought on Mobility: The Big Picture, Devices, Apps – and most important, IT’s role in securing your data as it goes mobile.