Cio Talk Network Podcast

The NewYork-Presbyterian healthcare system is on a mission to maximize patient experience and outcomes, which requires creating an environment that facilitates seamless and connected experiences for patients and joy for its healthcare practitioners. From engaging with the local community to understand patients’ needs, providing tools to the practitioners, and leveraging modern technologies, including EHRs, secure messaging systems, and telemedicine for its patients, how is their Healthcare, Business, and IT leadership joining hands to deliver on the intended outcomes? Guest 1: Leo Bodden, Group Vice President & Chief Digital and Technology Officer, NewYork-Presbyterian Hospital Guest Bio: https://www.ciotalknetwork.com/contributor/leo-bodden/ Guest 2: Rick Evans, Senior Vice President and Chief Experience Officer , NewYork-Presbyterian Hospital Guest Bio: https://www.ciotalknetwork.com/contributor/rick-evans/ More on this Episode: https://www.ciotalknetwork.com/facilitating-seamless-patient-experiences-an

Due to the pandemic, global supply chains were rattled, and we are still scrambling. So how are business, supply chain, and IT leaders rethinking supply chain and operations to ensure business readiness and resiliency to tackle future disruptions? Guest: Amiee Bayer-Thomas, Chief Supply Chain Officer, Ulta Beauty Guest Bio: https://www.ciotalknetwork.com/contributor/amiee-bayer-thomas/ More on this Episode: https://www.ciotalknetwork.com/rethinking-supply-chain-to-business-resiliency/ More on CXO: https://www.ciotalknetwork.com/topics/cxo/ More on Supply Chain: https://www.ciotalknetwork.com/topics/supply-chain/ Visit CIO Talk Network Website: https://www.ciotalknetwork.com/ Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/ Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/

From personalized medicine and therapeutics to data-driven hyper-customized experience during patient registration, treatment, and recovery, healthcare is experiencing the individual revolution. But how is it improving the patient experience and outcome beyond the hype and business benefit? Guest 1: Mouli Venkatesan, CIO - Optum Health & Clinical Services, UnitedHealth Group Guest Bio: https://www.ciotalknetwork.com/contributor/mouli-venkatesan/ Guest 2: Patrick McGill, EVP, Chief Transformation Officer, Community Health Network Guest Bio: https://www.ciotalknetwork.com/contributor/patrick-mcgill/ More on this Episode: https://www.ciotalknetwork.com/individual-revolution-in-healthcare-beyond-the-hype/ More on CXO: https://www.ciotalknetwork.com/topics/cxo/ More on Healthcare: https://www.ciotalknetwork.com/topics/healthcare/ Visit CIO Talk Network Website: https://www.ciotalknetwork.com/ Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/ Nominate Guests or Sponsor: https://www.ciotalkn

Value-Based Care is a proposed healthcare delivery model for the United States where the patient’s health outcome is key. It is about the value of the health outcome rather than volume of services. To what degree has it been adopted, and what are the reported results? What is the roadmap to making it a standard for healthcare delivery? Guest: Girish Venkatachaliah, Chief Technology Officer, agilon health Guest Bio: https://www.ciotalknetwork.com/contributor/girish-venkatachaliah/ More on this Episode: https://www.ciotalknetwork.com/the-state-of-value-based-care/ More on CXO: https://www.ciotalknetwork.com/topics/cxo/ More on Healthcare: https://www.ciotalknetwork.com/topics/healthcare/ Visit CIO Talk Network Website: https://www.ciotalknetwork.com/ Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/ Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/

To stay relevant in today’s fast-paced world, the people within organizations need to become more curious. But most of them stop once they’ve found what is satisfactory and stick by it—how do we enable such curiosity at the scale where all our employees explore unknown territory leading us into unforeseeable paths that can help us thrive throughout changing times? Guest: Kalpesh Doshi, Group Chief Information Security Officer, HDFC Life Guest Bio: https://www.ciotalknetwork.com/contributor/kalpesh-doshi/ More on this Episode: https://www.ciotalknetwork.com/enabling-curiosity-at-scale/ More on CXO: https://www.ciotalknetwork.com/topics/cxo/ More on Leadership: https://www.ciotalknetwork.com/topics/leadership/ Visit CIO Talk Network Website: https://www.ciotalknetwork.com/ Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/ Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/

In this turbulent and dynamically shifting business climate, leaders have business results to deliver, handle competing priorities, a need to sustain a conducive culture and foster courage and clarity among teams. But leadership gurus also preach taking an approach of vulnerability, empathy, and care. So, should leaders use their heads or hearts to be effective? Guest 1: Nizar Darweesh, Chief Human Resources Officer (CHRO), Fawaz Alhokair Group Fashion Retail Guest Bio: https://www.ciotalknetwork.com/contributor/nizar-darweesh/ Guest 2: Anil Kumar Misra, Chief Human Resources Officer, JioMart - New Commerce Grocery, Reliance Retail Guest Bio: https://www.ciotalknetwork.com/contributor/anil-kumarmisra/ More on this Episode: https://www.ciotalknetwork.com/should-you-use-your-head-or-heart-as-a-leader/ More on CXO: https://www.ciotalknetwork.com/topics/cxo/ More on Leadership: https://www.ciotalknetwork.com/topics/leadership/ Visit CIO Talk Network Website: https://www.ciotalknetwork.com/ Subscribe to our Newsle

If workers are not getting clarity about their respective roles, don’t see growth prospects, and feel that no one cares about them, it can potentially lead to active or passive disengagement. But what magnified this issue to a “quiet quitting” crisis with reports claiming that most workers are not going above and beyond at work and are barely meeting expectations? What is the solution? Guest 1: George Varghese M, Chief Human Resources Officer, Shahi Exports Pvt Ltd Guest Bio: https://www.ciotalknetwork.com/contributor/george-varghese/ Guest 2: Paulo Sa, CIO Iberia, DB Schenker Guest Bio: https://www.ciotalknetwork.com/contributor/paulo-sa/ More on this Episode: https://www.ciotalknetwork.com/solving-the-quiet-quitting-crisis/ More on CXO: https://www.ciotalknetwork.com/topics/cxo/ More on Staffing: https://www.ciotalknetwork.com/topics/staffing/ Visit CIO Talk Network Website: https://www.ciotalknetwork.com/ Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/ Nominate Guests or Sponsor: htt

Carrier, a legacy waterfall manufacturing company, has embarked on a journey to reinvent itself by leveraging digital. From educating the leadership and board about the value of digital, partnering with business unit leaders, and embracing the power of analytics, automation, and other emerging technologies, it is no small feat to pull it all together with challenges galore. So how has the journey been thus far? What shift in mindset, culture, talent, processes, and tools has allowed Carrier to continue to transform into a modern, customer-centric lifecycle solutions provider? Guest 1: Bobby George, Sr. Vice President & Chief Digital Officer, Carrier Guest Bio: https://www.ciotalknetwork.com/contributor/bobby-george/ Guest 2: John Souther, Executive Director, Digital Growth & Strategy, Carrier Guest Bio: https://www.ciotalknetwork.com/contributor/john-souther/ Guest 3: Ellen Trager, Executive Director of Digital Commercial HVAC, Carrier Guest Bio: https://www.ciotalknetwork.com/contributor/ellen-trager

The changes in consumer behavior and demands for hyper-personalized service warrant investments from a shrinking bottom line for retailers due to higher e-commerce adoption and increased Supply Chain complexity. With such compounding challenges, how are such organizations reimagining their business? How well can they rearchitect and continually improve their operations at the speed of change by leveraging the power of data harnessed at scale? Guest 1: Ravi Balwada, Chief Technology Officer, Guitar Center Guest Bio: https://www.ciotalknetwork.com/contributor/ravi-balwada/ Guest 2: Alan Boehme, Chief Technology Officer, H&M Group Guest Bio: https://www.ciotalknetwork.com/contributor/alan-boehme/ More on this Episode: https://www.ciotalknetwork.com/rearchitecting-retail-by-harnessing-data-at-scale/ More on Retail: https://www.ciotalknetwork.com/topics/retail/ More on Supply Chain: https://www.ciotalknetwork.com/topics/supply-chain/ Visit CIO Talk Network Website: https://www.ciotalknetwork.com/ Subscribe to

Digital health initiatives pose significant security risks, and telehealth introduced during the Covid-19 pandemic further compounds the issue. But, how centralized and well-integrated are their systems to reduce vulnerability to attacks? Furthermore, what are the industry players doing to ensure digital and virtual healthcare security with breaches compromising patient information confidentiality and increasing exposure to non-compliance penalties? Guest : Anahi Santiago, Chief Information Security Officer, ChristianaCare Guest Bio: https://www.ciotalknetwork.com/contributor/anahi-santiago/ More on this Episode: https://www.ciotalknetwork.com/ensuring-digital-and-virtual-healthcare-security/ More on Healthcare: https://www.ciotalknetwork.com/topics/healthcare/ More on Security: https://www.ciotalknetwork.com/topics/security/ Visit CIO Talk Network Website: https://www.ciotalknetwork.com/ Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/ Nominate Guests or Sponsor: https://www.ciotalknetw

Whether rushing to attend an important meeting, catch your flight, attend a session at a busy convention, or be served in-room at a hotel after a long day, we rely on elevators and escalators to work and move us quickly and safely to your desired location. So when moving and serving you as its most precious cargo, how is Otis leveraging digital to innovate at the pace of business to stay relevant while ensuring the resilience and reliability of its products and services? Guest: Neil Green, Executive Vice President & Chief Digital Officer, Otis Elevator Co. Guest Bio: https://www.ciotalknetwork.com/contributor/neil-green/ More on this Episode: https://www.ciotalknetwork.com/how-is-otis-moving-and-serving-people-leveraging-digital-an-innovation-journey/ More on Digital Transformation: https://www.ciotalknetwork.com/topics/digital-transformation/ More on Innovation: https://www.ciotalknetwork.com/topics/innovation/ Visit CIO Talk Network Website: https://www.ciotalknetwork.com/ Subscribe to our Newsletter: h

AdvantageCare Physicians (ACPNY), now a part of EmblemHealth Family of Companies, forming a payvider (payer + provider) entity, has been focused on practicing community health across the New York City Metro area. During the pandemic, EmblemHealth and ACPNY developed technological measures to assist patients with staying up to date with their health journeys. In addition, they use the infrastructure built beyond the pandemic to empower patients using their collective strengths. So why did these two entities come together to form this unique payvider model for healthcare delivery? What challenges did the patient/provider encounter during the pandemic, which they addressed as a cohesive unit leveraging creative technology solutions despite barriers to technology access and lack of technology literacy, among other constraints? How must such technology solutions evolve to meet the shifting needs of members/patients? Guest 1: Tom MacMillan, Chief Information Officer, EmblemHealth Guest Bio: https://www.ciotalknetwo

The University of Arizona, wanting to deliver a consumer-grade, integrated, digital experience for its students, blended user-centered design and business architecture methodologies to uncover students’ top priorities and assess how best to deliver on each need based on the current platforms in its portfolio. Differentiating each platform’s role, unifying the experience across them, and deciding when to bridge gaps with full-stack custom applications was no easy task. In addition, remaining user-centric in the face of legacy platforms and budget constraints required a meet-in-the-middle approach. How best is the institution using the platforms it already has to address high priority needs of its end-users? How is it gearing up to remain user-centric in the face of platform constraints? Guest 1: Darcy Van Patten, Chief Technology Officer, University of Arizona Guest Bio: https://www.ciotalknetwork.com/contributor/darcyvan-patten/ Guest 2: Jennifer Ludwig, Director, Strategic Interventions & Data Management

Organizations are experiencing significant data sprawl. It is getting complex to get accurate insights timely from the data one has in hand, or it is lying there unused. What are the gaps in our data strategy, architecture, and execution processes? How are we modernizing data management to facilitate seamless access, sharing, and processing in a distributed environment across applications, systems, and platforms to support business outcomes? Guest 1: Luis Fernando Lopez, Chief Data & Analytics Officer LATAM, Chubb Guest Bio: https://www.ciotalknetwork.com/contributor/luis-fernandolopez/ Guest 2: Navi Grewal, Global Chief Digital and Information Officer, MasterBrand Cabinets, Inc Guest Bio: https://www.ciotalknetwork.com/contributor/navi-grewal/ Guest 3: Ravi Krishnan, Chief Data & Analytics Officer, State of North Dakota Guest Bio: https://www.ciotalknetwork.com/contributor/ravi-krishnan/ More on this Episode: https://www.ciotalknetwork.com/modernizing-data-management/ More on Big Data: https://www.ci

While the zero-trust security model may offer excellent defense against emerging, unrecognized, and unpredictable threats, a piecemeal implementation approach, significant commitment for ongoing administration, and productivity concerns pose daunting challenges preventing organizations from adopting it fully. So how must an organization address these challenges and harness the significant benefits it offers? Guest 1: Gerald Caron, Chief Information Officer (CIO) / Assistant Inspector General for Information Technology (AIG/IT), U.S. Department of Health and Human Services (HHS), Office of the Inspector General (OIG) Guest Bio: https://www.ciotalknetwork.com/contributor/gerald-caron/ Guest 2: Dan Wilkins, Chief Information Security Officer, State of Arizona Guest Bio: https://www.ciotalknetwork.com/contributor/dan-wilkins/ Guest 3: Bharat Soni, Chief Information Security Officer (CISO) and Group Head Information Security Group, Guaranty Trust Bank (GTBank) Guest Bio: https://www.ciotalknetwork.com/contributor/

Security breaches have increased in frequency and severity, with high-profile cases appearing almost weekly. In addition, third-party relationships, including contractors, cloud services, and other outsourced providers, are introducing new vulnerabilities and increasing the attack surface. So how effective are the City and County Governments in adopting risk management approaches, creating a culture of trust and transparency, and building solid relationships with other supporting agencies to minimize risk to build trust? Guest 1: Brian Gardner, Chief Information Security Officer, City Of Dallas Guest Bio: https://www.ciotalknetwork.com/contributor/brain-gardner/ Guest 2: Christopher Pritchard, Associate Vice Chancellor Enterprise Infrastructure & Chief Technology Officer, University of North Texas System Guest Bio: https://www.ciotalknetwork.com/contributor/christopher-pritchard/ More on this Episode: https://www.ciotalknetwork.com/how-are-city-and-county-governments-minimizing-risk-to-build-trust/ More o

As a leader, imagine you have to choose between two types of teams to help realize your vision. Team A comprises different personalities with a shared identity where everyone is inspired and driven, individually and collectively, for a common cause or objective. Team B takes pride in the process of how they come together - formally participating in deliberation with controlled expressions and a cautious demeanor. Which team would you rather have as your team? Most people would say they would rather have Team A as their team because they believe it will yield better results. But you cannot invite chaos if there is no structure and expectations. So, how can you pick the best from both team types and achieve healthy team dynamics for optimal results? Guest: Alejandro Lammertyn, Chief Digital & Information Officer, Tenaris Guest Bio: https://www.ciotalknetwork.com/contributor/alejandro-lammertyn/ More on this Episode: https://www.ciotalknetwork.com/achieving-a-healthy-team-dynamics-for-optimal-results/ More o

The Chief Digital Officer (CDO) role was created initially to unify the digital agenda, increase efficiency, create a digital culture, design better customer experiences, and optimize your competitive advantage. With digital adoption in the execution phase, beyond overseeing strategic alignment, how should this role morph to maximizing business outcomes? What capabilities should the current and aspiring candidates develop to deserve the CDO 2.0 stripes? Guest 1: Viren Shah, Chief Digital Officer, GE Appliances, a Haier company Guest Bio: https://www.ciotalknetwork.com/contributor/viren-shah/ Guest 2: Tony Ambrozie, Senior Vice President and Chief Digital and Information Officer, Baptist Health South Florida Guest Bio: https://www.ciotalknetwork.com/contributor/tony-ambrozie/ More on this Episode: https://www.ciotalknetwork.com/the-chief-digital-officer-2-0/ More on CXO: https://www.ciotalknetwork.com/topics/cxo/ Visit CIO Talk Network Website: https://www.ciotalknetwork.com/ Subscribe to our Newsletter: https

There’s no question that people are the weakest link in Cybersecurity. So we invest in educating people about security risks and how to handle them. We try building cybersecurity champions who can help spread the word about good security practices. We introduce incentive programs for “security-first” behaviors. However, the results are still disappointing and prove that computers are designed to be secure while people are not. Can we do better? How can we make security a foundation of our organizations and help ensure that we can continue to grow with confidence? Guest 1: James Johnson, Chief Information Security Officer, John Deere Guest Bio: https://www.ciotalknetwork.com/contributor/james-johnson/ Guest 2: Abiodun Morolari, Chief Information Security Officer, City of Toronto Guest Bio: https://www.ciotalknetwork.com/contributor/abiodun-morolari/ Guest 3: John Virden, Assistant Vice President for Security, Compliance, and Risk Management and CISO, Miami University Guest Bio: https://www.ciotalknetwork.com/c

What if K12 Education could provide a customized learning experience based on each student’s skills, abilities, and preferences to maximize student outcomes supported by optimal funding to ensure reliable and lean operations? How are the K12 schools leveraging data analytics to that end? Guest 1: Dr. Joe Philips, Chief Information Officer, Broward County Public Schools Guest Bio: https://www.ciotalknetwork.com/contributor/joe-phillips/ Guest 2: Robert Dickson, Chief Information Officer, Wichita Public Schools - USD259 Guest Bio: https://www.ciotalknetwork.com/contributor/robert-dickson/ More on this Episode: https://www.ciotalknetwork.com/is-data-analytics-helping-increase-the-impact-of-k12-education/ More on Others: https://www.ciotalknetwork.com/topics/others/ Visit CIO Talk Network Website: https://www.ciotalknetwork.com/ Subscribe to our Newsletter: https://www.ciotalknetwork.com/subscribe/ Nominate Guests or Sponsor: https://www.ciotalknetwork.com/contact/