Cio Talk Network Podcast

With IT in organizations becoming more than complex and service oriented, change is required in the way we comprehend enterprise architecture, strategic value we place on it and the resources we deploy in terms of dollars and people to build and maintain it. Guest 1: Frank Schlier Title: Vice President and distinguished analyst, Gartner Research Guest 2: Mike Dunham Title: Vice President and distinguished analyst, Gartner Research Guest 3: Eliot Christian Title: Architecture and information infrastructure, Federal Geographic Data Committee and U.S. Geological Survey For more details and related content: https://www.ciotalknetwork.com/redefining-enterprise-architecture

There is a new trend towards providing self service portals, kiosks, and other mechanisms to reduce ongoing customer service costs. A customer may not want to wait in line but still needs personal attention. Are the current self service technologies and solutions capable enough to provide a satisfying experience? Guest 1: Esteban Kolsky Title: Principal Analyst and Research Director, Gartner Research Guest 2: Mark Angel Title: Chief Technology Officer, Serviceware/Kanisa Guest 3: Tim Eager Title: Chief Technology Officer, Inquira For more details and related content: https://www.ciotalknetwork.com/self-service-or-disservice

In hospitality industry, it takes a lot to please customers and have them keep coming back. What what does it take to always deliver the best while lowering the cost of operations, and how IT can be leveraged to attain this seemingly impossible goal? Guest 1: Reid Paul Title: Editor-In-Chief, Hospitality Technology Magazine Guest 2: Prakash V. Shukla Title: Senior Vice President - Technology and Chief Information Office, Indian Hotels Company Ltd (Taj Hotels) For more details and related content: https://www.ciotalknetwork.com/it-challenges-of-hospitality-industry

Whether it is theft or an employee scraping off pennies out of transactions and transferring to their checking accounts, technology can play detective by recognizing patterns that can lead to proactive fraud detection. Are there any strings attached to this claim? We all know that thieves are always ahead of the cops! Guest 1: Don LeClaire Title: Senior Vice President of Development, Office of the CTO, Computer Associates Guest 2: Louie Gasparini Title: Chief Technology Officer - Passmark Security and Former CIO/VP IT & Engineering, Excite@Home For more details and related content: https://www.ciotalknetwork.com/fraud-detection-through-technology

No longer can and should the IT crew in an organization implement a technology application and assume their responsibility is over. They need to make sure that the initiative brought about positive change for the business. Similarly, executive management should also recognize the potential of IT driving a business change and support it. Guest 1: Gail Homberg Title: Chief Information Officer, Bally Total Fitness Guest 2: Bruce Stewart Title: Senior Vice President and Director - Executive Services, Meta Group, Inc. For more details and related content: https://www.ciotalknetwork.com/role-of-it-in-business-change

Today's CIO almost needs to be a superhuman as the expectations are such. This transition from a technology executive needs to start early in the career. What does it take to identify a potential CIO candidate and groom him/her to taken on the challenge? Guest 1: Patrick E. Moroney Title: Senior Vice President/Chief Information Officer HealthCare Service Corporation, BlueCross BlueShield of Illinois, Texas, New Mexico Guest 2: Ergin Uskup Title: Senior Vice President - MIS and Chief Information Officer (Retired), United Stationers Inc. Guest 3: David Brown Title: Former Global Information Officers Practice Lead, Russell Reynolds Associates and Founding Partner - Blackbird Partners For more details and related content: https://www.ciotalknetwork.com/making-of-a-cio

Success for an IT project requires careful planning and immaculate execution. In addition, it also requires having the necessary legal safeguards in place. What project management and legal issues could crop up in a given project and how can we deal with them? Guest 1: Hillard M. Sterling Title: Partner, Freeborn & Peters Guest 2: Joseph Norton Title: Ex-Chief Technology Officer, McDonalds Corporation Guest 3: Charlie Troxel Title: Chief Technology Officer, Chicago Mercantile Exchange For more details and related content: https://www.ciotalknetwork.com/ensuring-it-project-success

The US Patriot Act (USPA) has a significant impact on the way an enterprise safeguards privacy of its employees and customers. What are the corresponding technology management challenges? What are the corresponding strategies to effectively manage USPA compliance? Guest: Andrew London Title: Sr. Vice President of PMO, Operation and Change Management, Information Resources, Inc. For more details and related content: https://www.ciotalknetwork.com/us-patriot-act-the-enterprise-response

Sarbanes Oxley compliance is here to stay. What are organizations doing to not only get the first time certification but also monitor ongoing compliance status? How does IT help here? Guest: Andrew London Title: Sr. Vice President of PMO, Operation and Change Management, Information Resources, Inc. For more details and related content: https://www.ciotalknetwork.com/managing-sarbanes-oxley-compliance

Organizations, both large and small, can benefit from standards for process modeling, process execution and process choreography. These standards would allow companies to communicate with trusted partners, to create a repeatable, scalable, multi-player method of doing business. How can BPM help here? Guest: Jeanne Baker Title: Vice President of Technology - Sterling Commerce & Chairman of the Board, BPMI.org For more details and related content: https://www.ciotalknetwork.com/bpm-connecting-enterprises

Organizations today are looking at LINUX as an opportunity to save significantly on software licensing fees. Options are available to only pay for support and ongoing upgrades. Is this too good to be true? What is the ROI? What is the TCO of porting existing applications to LINUX as well as developing new applications? Guest: Juergen Geck Title: Chief Technology Officer, SUSE LINUX, NOVELL For more details and related content: https://www.ciotalknetwork.com/to-linux-or-not-to-linux

The role of CTO is often undermined in an organization where the CIO is the leader. What value does a CTO bring to an organization and how can the CIO leverage a CTO's contribution to carry out his/her job effectively? Guest: Dr. Juan Esteva Title: Chief Technology Officer, DTE Energy For more details and related content: https://www.ciotalknetwork.com/why-cio-needs-a-cto

IT Portfolio Management is far beyond a one time effort. Ongoing efforts related to measuring results and using feedback for continuous improvement is critical. Guest 1: Todd Walter Title: Chief Technical Officer, R&D, Teradata (a division of NCR) Guest 2: Mark Jeffery Title: Associate Professor of Technology, Center for Research on Technology and Innovation, Kellogg School of Management For more details and related content: https://www.ciotalknetwork.com/it-portfolio-management-keeping-score

With IT is becoming a key driver for business, the role of CIO is changing as well. While a CIO could be enjoying the limelight, the increased accountability and related challenges are equally daunting. Guest: Darwin John Title: Ex-Chief Information Officer, FBI For more details and related content: https://www.ciotalknetwork.com/the-changing-role-of-a-cio

While we are all riding the technology wave, have we ever stopped and considered the possibility of overestimating what technology can do for us? Playing devil's advocate can definitely help us get a reality check. Guest 1: Nick Carr Title: Writer and Speaker, Renowned Business Guest 2: Mark Jeffery Title: Associate Professor of Technology, Center for Research on Technology and Innovation, Kellogg School of Management For more details and related content: https://www.ciotalknetwork.com/does-it-matter

The service resolution management (SRM) wave is all about giving better serve customers. How different is it from CRM? What new opportunities and challenges does it bring for software vendors and end customers? Guest: Alan Hubbard Title: Executive Vice President, R&D, KANA For more details and related content: https://www.ciotalknetwork.com/the-service-resolution-management-srm-wave

Agility in an enterprise is defined as an ability to adapt to changes in business environment with minimal disruption of existing processes and in minimal time. Can IT help build an Agile Enterprise? Guest: Michael Schrage Title: Advisor, CIO Magazine Columnist, and Researcher, MIT For more details and related content: https://www.ciotalknetwork.com/building-an-agile-enterprise-through-it

Successful IT Portfolio management requires risk management, program and project level supervision as well as IT Governance. What role can and should the technology leadership play in these areas? Guest 1: Joseph Norton Title: Ex-Chief Technology Officer, McDonalds Corporation Guest 2: Mark Jeffery Title: Associate Professor of Technology, Center for Research on Technology and Innovation, Kellogg School of Management For more details and related content: https://www.ciotalknetwork.com/executive-oversight-of-the-it-portfolio

Is the technology evolution actually helping individuals and businesses? Where is this continuous pursuit of technology going to lead us? Guest: Esther Dyson Title: Editor-At-Large, CNET Networks For more details and related content: https://www.ciotalknetwork.com/technology-evolution-and-management-a-perspective

Today, almost every aspect of business processing is carried out over enterprise network. Due to limitations on available bandwidth, there is a constant tussle about which process/data gets priority over others. Are the available network traffic management solutions able to help deal with the related challenges?