Social Impact Cx

Episode 19 - CX Lessons From the Insurance Industry - Part 2 by Social Impact CX

Episode 18 - CX Lessons From the Insurance Industry - Part 1 by Social Impact CX

In episode 17, John Corrigan shares his insight about why your CX strategy is and should be different for nonprofits and social impact organizations.

In episode 16, you'll hear how about to get started with a Voice of the Served (VoS) program and rethink VoC for nonprofit and social impact environments.

In episode 15, John Corrigan continues his conversation with Megan Campbell of Feedback Labs about the organization's research around what makes information empowering:

Episode 14 includes a conversation between our host, John Corrigan, and Megan Campbell, Director of Research, Learning, and Engagement at Feedback Labs.

Episode 13 includes how to start a VOS (voice of the served) program. By regularly and consistently measuring VOS, you can better represent the needs of the people you are working to serve.

In episode 12, we discuss how organizational culture can make or break your CX work. A bad or toxic work environment can translate to a bad or toxic customer experience.

Episode 11 includes additional conversation between our host, John Corrigan, and Thomas Martin about how brand, positioning, and the 4 P's relate to CX.

In episode 10 our host, John Corrigan, continues his conversation with CX expert Thomas Martin. Check out the discussion with Thomas about the important distinction between team members and employees.

Episode 9 includes a conversation between our host, John Corrigan, and Thomas Martin about why CX requires ownership, not just empowerment.

In episode 8, learn how to measure your customer experience work, even if you don’t use the word “customer”.

In episode 7, learn why you need to commit to customer research if you’re interested in achieving an “outside in” perspective to better help whomever it is that is most important to you.

In episode 6, our host, John Corrigan, speaks with Valerie Leonard of NonprofitU about about how customer experience as a discipline has come from the for-profit sector and how CX results aren’t always about making money.

In episode 5, our host, John Corrigan, speaks with Valerie Leonard of NonprofitU about about social enterprises and the relationship between customer experience and brand.

What are the fundamentals of a good persona? While an important contribution to CX work, a persona isn’t the end result in and of itself. Personas help you get to the end result.

The term “journey” can mean a lot of different things. In Episode 3 of the podcast, we break down one of many commonly used custom experience terms and why it matters.

Episode 2 - Starting With "Who" by Social Impact CX

Welcome to the inaugural SocialImpactCX podcast, a new discussion that helps you explore driving mission and making a difference with customer experience work.