Fm Evolution

Summary:On this episode of FM Evolution, host Shawn Black sits down with Randy Olson and Amy Brown. Randy is the leading design and distribution implementer of the ProFM Credential Program, and Amy Brown is the director of events and education at Trade Press Media Group, a business-to-business media company. Throughout the episode, Shawn, Randy, and Amy discuss the upcoming NFMT Remix conference in Las Vegas and what the individuals attending can expect. Thanks for tuning in! Shownotes:(0:40) Introduction to Randy(1:04) Introduction to Amy(1:32) About ProFM(3:18) About NFMT Remix(4:40) The History of ProFM(8:04) What to Expect from NFMT Remix(15:26) About the NFMT Remix Exhibits(21:32) Women in FM(24:44) About the NFMT Remix Afterparty(26:47) Closing Questions Links:Shawn BlackRandy OlsonProFMAmy BrownTrade Press Media GroupNFMT Remix Quotes:“We have shared values between the organizations. The primary thing we want to do is have the best impact we can on the facility management industry and we recognized NFM

Summary:On this episode of FM Evolution, hosts Shawn Black and Randy Olson sit down with Jim Zirbel, a chairman at FM Pipeline Team, Inc., an organization that aims to engage, enlighten, and energize the next generation of facility management professionals. Jim's focus is on organizational governance and policy implementation as the FM Pipeline program grows across the United States. Throughout the episode, Shawn, Randy, and Jim discuss the program FM Pipeline offers and the talent gap in the FM industry.  Thanks for tuning in! Shownotes:(1:02) Introduction to Jim(8:13) Feedback on the FM Talent Gap(12:05) Solution to the FM Talent Gap(23:41) Process of Becoming an FM Professional(26:50) How FM Professionals Are Giving Back(29:15) Closing Thoughts Links:Shawn BlackRandy OlsonJim ZirbelFM Pipeline  Quotes:“The organizations that invest in their people and provide professional development are where they want to be. They want to grow. They want to be better at what they do. They want to gain confidence. They wan

Summary:On this episode of FM Evolution, host Shawn Black sits down with Josh Pringle, the executive vice president of CO2Meter, Inc., a business that designs and manufactures scientific devices for gas detection and monitoring. With over twenty-five years of experience, Josh has proven success in operationalizing comprehensive marketing strategies and managing complex initiatives. Throughout the episode, Shawn and Josh discuss the importance of being an authentic leader and how that influences the company’s culture. Thanks for tuning in! Shownotes:(0:48) Introduction to Josh(5:31) Changing Trends in Leadership(7:52) Being an Authentic Leader(14:52) Creating a Successful Culture(19:03) Staying Consistent as a Leader(24:25) The Focus on Authenticity(26:22) Creating a Consistent Culture(35:19) Why Being Transparent Is Important(40:12) Building Trust with Authenticity(42:37) Advice to Leaders Trying to Be Authentic(43:47) Closing Thoughts Links:Shawn BlackJosh PringleCO2Meter, Inc. Quotes:“The goal of a leader i

Summary:On this episode of FM Evolution, host Shawn Black sits down with Jim Robinson, the CEO of CGP Maintenance and Construction Services, as well as an author, speaker, certified business coach, and chairman of a nonprofit. Throughout Jim’s thirty-seven years as CEO of CGP Maintenance and Construction Services, he has successfully developed a caring culture that encourages open communication and growth. In this episode, Shawn and Jim discuss creating a culture of trust, the importance of celebrating wins, and how transparency is a necessity.  Thanks for tuning in! Shownotes:(0:45) Introduction to Jim(2:40) Making Your Company’s Mission Personal(5:17) Creating a Culture of Trust(7:18) Building Trust within Your Team(12:43) Fostering a Culture That Celebrates Winning(21:33) Focusing on Data and Results(24:55) Offering Transparency(28:23) Investing in Your Employees(33:08) Advice to Leaders Looking To Improve(35:05) Closing Thoughts Links:Shawn BlackJim Robinson Quotes:“When that alarm clock goes off, there’s

On this episode of FM Evolution, hosts Shawn Black and Randy Olson were joined by Eileen McMorrow, founder of The McMorrow Reports Facility Management & Design Insights. With thirty-plus years as a journalist covering the facilities management and design industry, Eileen has extensive experience working closely with facility managers, architects, engineers, and building management professionals, helping them with the challenges of maintaining workplaces, optimizing productivity, investment strategy, and design for the future of the build environment. Shawn, Randy, and Eileen discussed the 2022 FM results from the McMorrow reporting last year and the mindset shifts within the FM industry. Thanks for tuning in! Shownotes:(0:51) Introduction to Eileen(6:44) Annual Outlook Survey(9:28) About McMorrow Reports(11:15) About Facility Management(12:32) Topics of the 2022 Survey(19:42) FM Training(24:57) Changes in the FM Industry(31:13) Final Thoughts Links:Shawn BlackRandy OlsonEileen McMorrow Quotes:“We feel it’

Shownotes:(0:37) Introduction to Jim(2:38) Technologies Influence on Being Disconnected(8:20) Dealing with Remote Teams(11:46) Reconnecting Teams with Each Other(12:53) Disconnection Fatigue(22:10) The Power of Saying No(28:20) Helping Teams Deal with Loneliness(34:55) How to Be More Present(38:34) Expanding Attention Spans(39:55) Closing Thoughts Links:Shawn BlackJim Robinson Quotes:“...Let’s embrace the thing. Everything worth having can be a fight. It’s uphill. It’s on the top. It’s not at the bottom…It’s nowhere else but at the top, so let’s keep working. Let’s climb for this. Let’s love each other…Let’s do things better. Let’s do this together.” Jim Robinson, (6:46) “You gotta do something. You gotta get together. Remote is great. It’s a great way to serve yourself and all your needs…That’s exciting. That’s fun. That’s cool. A lot of people love it, but the reality is they still want to connect…You gotta go connect to people because they deserve to connect.” Jim Robinson, (9:43)“When you take a vacation

Show Notes:(0:39) Introduction to David(1:50) Introduction to ARC(4:53) What AI Is Being Used in FM(6:29) AI in the Next Ten Years (9:38) How Mobile Technology Is Changing FM(12:19) Challenges with Mobile Technology(14:41) Are We Too Reliant on Mobile Technology?(19:06) How Digital Storage Is Impacting FM(22:15) Data Breach Concerns(30:02) Advice to FMs Links:Shawn BlackDavid TraskARC Quotes:“It’s made our lives a lot easier. I think the challenge though, in FM, is there’s really a disconnect with the field people versus the office people.” - David Trask, (4:56) “I think one of the big misconceptions with mobile technology is that everything has to be all encompassing in one…and everyone is looking for this magic bullet that does everything.” - David Trask, (10:12)“Where people get hung up is thinking I’ve gotta do this here and I’ve gotta have this all encompassed. No. Every technology company is not the best at everything and if you want that and you’re expecting that, you’re going to pay a premium for that

Shownotes:(0:38) Introduction to Jim(2:15) Leaders That Get Results(4:38) What Is Perceived as Equality(9:33) How to Develop Good Listening Skills(11:58) Following Up with Your Team(19:56) Learning from Your Mistakes(27:17) How Your Circles Impact You(32:08) How to Make People Feel Important(38:42) Rewarding the Small Wins Links:Shawn BlackJim Robinson Quotes:“So, I think if you've already started to come into a leadership role, people are starting to gravitate to you. You've already figured out you have to deliver, and it's not about you. It's about delivering to somebody else. What do they need?” - Jim Robinson, (3:58) “Delivery of service at your very best level is the only thing that matters…There's all kinds of things that come your way only when you're authentic and being your best.” Jim Robinson, (8:19) “I think good leadership really is showing people how important they are and giving them some dignity in their job…if you want great results, you have to make sure employees feel that they're being hear

Shownotes:(1:56) Introduction to Randy and Robert(4:26) Starting FM College(6:48) Current Favorite Book(12:44) Definition of Capital Planning(18:39) Why Capital Planning Should Be a Skill Set(23:39) How Does a Capital Plan Work(25:06) Facility Condition Index(27:24) Learning Best Practices for Capital Planning(31:20) Pandemic’s Effect on Capital Planning(35:56) Final Thoughts Links:Shawn BlackRandy OlsonRobert BlakeyFM College Inc. Quotes:“...it’s not something that you necessarily gain from experimental knowledge, you need to go out and actually look at the processes and talk with people to gain the knowledge.” - Robert Blakey, (13:30) “Typically, as far as operations and maintenance, we’re talking about expenses and operating costs and things that happen throughout the year in just an operational framework, but in order to properly maintain our facilities and to add to them and make them of strategic values, we have to invest in them over a period of time.” - Robert Blakey, (18:43)  “Content’s great…there’s

Shownotes:(1:01) Introducing AW Schultz (3:38) What is Visual Management Group? (5:47) What are you reading?(9:38) VMG’s Process to help FMs (12:28) Advance Planning and Scheduling Education(16:49) Challenges in Implementing Change(18:48) All Things Supply Chain Management (21:30) Managing Supply Chain Risk(26:33) Advice to FMs Right Now(27:24) Wrap UpLinks:Shawn BlackAW SchultzVisual Management GroupBooks:Four Hour Work Week by Tim FerrissThe Checklist ManifestoQuotes:"It's a simple understanding that business intelligence is about connecting business decisions to the facts of the business and the environment."(4:32) - AW Schultz"You gotta be open to want to change yourself, if you want to take on an organization."(11:16) - AW Schultz"That's usually the most rewarding thing… when you're going into a facility and trying to improve them [and] when you're walking away and they're talking about the next steps on it [and] where they can go next."(17:43) - AW Schultzhttps://www.cgpconstruction.com/

Show Notes:(1:56) Creating a Family-First Culture(4:05) Environment for Openness(6:27) Growing as a CEO(8:00) Advice for Creating an Open Door Policy(12:28) Misconception with Family-First Model(15:54) Autonomy in the Family-First Environment(18:25) The Importance of Diversity(21:07) Encouraging Communication(28:53) How Family Culture Impacts Client EngagementLinks:Shawn BlackJim RobinsonQuotes:“You have to do that in the interview process. You gotta get them open. You gotta…as they interview you, you started on the sales pitch and you trying to sell the idea for them working for you versus asking more questions of them.” Jim Robinson, (3:08)“That CEO thing just means I'm responsible to them. Not for them. I got to screw some things up, but I am responsible to them. That means [I’ve] got to do my very best to make sure we're continually growing and have a place for them to call home.” Jim Robinson, (7:49)”[The family-first model is about] respect and dignity, caring, loving, learn to love, learn to be loved,

Show Notes:(4:24) Introduction to Randy and Tanishka(5:26) Intro to ISO Technical Committee for Facility Management(08:42) Tanishka’s Experience with ISO Committee(13:37) Importance of ISO Standards(14:47) The FM Profession in Latin America(22:17) APAFAM’s Role in Latin America(27:19) FACMAN Latam 2022 Conference(33:54) Closing Thoughts Links:Shawn BlackRandy OlsonTanishka McQueenAPAFAM Quotes:“It’s so critical to really professionalize and elevate the profession, to get everybody on the same page with a common vocabulary and best practices that are globally recognized…then to build education programs on top of those standards.” - Randy Olson, (6:10) “FM is a very strategic professional discipline that provides optimum performance for support services. We know when it’s properly implemented, it actually impacts way beyond operations. It impacts employee management and employee retention. It impacts minimizing organizational risks.” - Tanishka McQueen, (8:45)“It’s still an emerging discipline and emerging indu

Show Notes(0:41) Introducing Jim Robinson(2:14) How Commitment Plays a Role in People’s Happiness at Work(7:33) Keeping Employees Committed to the Mission and Vision(10:06) Building a Culture of Teamwork(17:32) Communicating with Your Team(24:36) How Transparency Affects Your Team’s Commitment(27:20) Work Ethic(33:36) The Importance of Innovation(35:46) Closing ThoughtsLinksShawn BlackJim Robinson  Quotes“Commitment means it’s a ‘yes’ for me, and until you say ‘yes,’ you’re really not committed…Until you commit, you’re really not getting anywhere—it’s just a dream. There’s no commitment. There’s no vision cast. There’s no goal setting. There’s no results-oriented until you say ‘yes.’ ” Jim Robinson, (3:05)“You’ve got to talk about this mission—what we do here every day, the vision, why we are here. And it’s not just to fix a widget, it’s to impact people’s lives. And for me, the purpose is through growing people through education and experience.” Jim Robinson, (8:35)“You can do one great thing in your life by

Show Notes:(0:54) Introduction to Jeff(4:28) Driving Factor behind Automation(6:10) Change in Automation(7:33) How Automation Benefits FMs(14:02) Automation Alienating the Human Workforce(19:09) Advice for FMs Implementing Automation(22:22) How FMs Are Trained about Automation(24:45) Best Way for FMs to Roll Out Automation(27:08) How Automation Is Being Used(32:07) Future of Automation Links:Shawn BlackJeff SchrantzAvidbots Quotes:“We’re not looking to replace humans. We’re looking to make humans more productive in an environment…We believe that we are actually raising the productivity of the workers…not infringing on their humanness. We think there is an additive effect, not a replacing effect.” - Jeff Schrantz, (14:43) “The market is shifting toward automation that allows humans to focus on tasks that require dexterity and decision making…and that’s where humans perform best. Most businesses can identify activities in their organization in their day-to-day operations that can only be done by humans.” - Jeff

Shownotes:(1:28) Introduction to Randy and Krystal(3:51) Getting into FM - The Career by Accident(8:12) NFMT and Connex (14:26) It’s Not about Us, It’s about Them(17:27) Staying Competitive(23:00) New Data(30:07) Advice for FMs Links:Shawn BlackRandy OlsonKrystal VasquezProFMIQuotes:“...Solving problems and being a liaison between salespeople and operational people that have to deliver solutions is a tremendous role. And you can only do that if you're a leader and you understand strategically how to navigate an organization, tactically how to navigate an organization, and then fundamentally how you communicate with that organization.” - Randy Olson, (6:41)“…Some common themes in conversations with facility management…kind of rose to the top that…the speed of change is not slowing down. It's going fast, and you've got to adapt and be able to critically think through that change.” - Randy Olson, (9:06)“...Anybody can learn how to do the plumbing aspect of [FM] or the lighting, but what's really valuable to my c

Shownotes:(0:38) Introducing Jim Robinson(1:15) Preparing for Uncertainty in the Marketplace(6:32) Developing Leaders in Your Organization(10:45) The Importance of Diversity in Your Company (15:16) Empathy’s Impact on the Workplace(22:40) Dealing with Imposter Syndrome (28:01) Closing ThoughtsLinks:Shawn BlackJim RobinsonQuotes:“As long as your focus is growing [your employees], they will be able to focus on that. They get scared—you have to make sure you’re [helping them stay up].” Jim Robinson, (4:46)“My focus is growing people, and in doing that, we’ve had tremendous success. We’ve accomplished tenure where we have people that’ve been with me for 26, 27 years now. And loyalty like that, you can’t put a price point on that. But I can tell you what it takes, and that’s focus, that’s care, that’s growing them at their pace.” Jim Robinson, (7:55)“You’re sharp as a bowling ball if you don’t have diversity [in your company].” Jim Robinson, (11:21)“Having those raw emotions as a leader impacts lives. Nothing chan

Summary:This installation of FM Evolution brings on a familiar face and good friend, Jim Robinson. He is the CEO of CGP Maintenance and Construction Services and wears many hats such as author, business coach, speaker, and chairman of a nonprofit. He is a leader in this industry for facility maintenance. This week we sat down at RFMA to discuss what it takes to keep a business from failing. Thanks for tuning in!Shownotes:(0:42) Introducing Jim Robinson(2:01) Important Actions to Take When Starting a Business(3:43) Common Mistakes when Starting a Business(5:52) Approach to Strengths and Weaknesses(10:07) Personality Assessments for Growth(17:28) Being Laser Focused when Life Gets Crazy(20:51) Giving & Receiving Feedback (25:27) Wrap Up & Closing RemarksLinks:Shawn BlackJim RobinsonDISCQuotes:“If you're going to be an entrepreneur, you better be planned and you better be ready to hire people. So you've got to like people, you gotta care about people. You gotta be willing to serve people.” (3:11) - Jim R

Summary:In this episode of FM Evolution, host Shawn Black sits down with Matt Singer live at RFMA Conference 2022! Matt is the CEO at Ecotrak, a facility management SaaS company that is passionate about helping FMs succeed in their position. During the episode, Shawn and Matt discuss Ecotrak’s asset-first approach, the ever-changing facilities industry, and how FMs can benefit from integrating AI solutions into their workflow. Shownotes:(0:34) Introducing Matt Singer and Ecotrak(3:36) Ecotrak’s Asset-First Approach(7:12) How AI Affects FMs(16:26) Thriving in an Ever-Changing Industry(22:20) Advice for FMs(23:29) Closing ThoughtsLinks:Shawn BlackMatt SingerEcotrak    Books:What the Heck is EOS? Quotes:“So many companies and software out there try to put data in front of their customers and put artificial intelligence in front of their customers, but if you don’t do it in the right way, it doesn’t mean anything…We’re trying to be really smart with how we capture data, but also how we give it back to our custome

Shownotes:(0:40) Introducing Debi Kensell and Jim Robinson(1:35) What is RFMA?(3:43) What Are You Reading?(6:31) Transition into Becoming a CEO(13:41) Structure and Strategy for Planning RFMA 2022(17:00) Education as a Pillar for RFMA(21:09) Building Connections at RFMA(24:11) RFMA 2022 Resources, Speakers, and Events(29:39) Heroes in FM World(30:58) Ah-Ha Moments and Closing RemarksLinks:Shawn BlackDebi KensellJim RobinsonRFMARFMA Registration Books:Kevin BrownThink and Grow RichNLP Quotes:“Our mission is to equip restaurant facility professionals with the tools they need to go further in their career and be able to do their jobs better.” (1:47) – Debi Kensell“Today, hiring challenges have been uniquely different because there’s lots of parameters…but it’s not complex, you just have to evolve.” (9:54) – Jim Robinson“I'm very blessed with the team that I have because they're all leaders, they really are. We have staff meetings every week where we all tell each other what we're doing, but basically, every sing

 Summary:On this week’s episode of the FM Evolution podcast, Dr. Deniz Besiktepe joined host Shawn Black and ProFM’s Randy Olson to discuss the next generation of facility maintenance education. Dr. Besiktepe recently completed the ProFM Credential course and is an assistant professor at the University of Wisconsin’s Stout Construction program. Thanks for tuning in!Shownotes:(0:31) Introducing Deniz Besiktepe and Randy Olson(4:32) What are you reading?(9:38) Using Education to Combat The Great Resignation(17:40) The Good, The Bad, and the Potential of the Next Generation(30:09) Pursuing Higher Education and The ProFM Journey(39:16) Advice and Closing RemarksLinks:Shawn BlackDeniz Besiktepe Randy OlsonProFM  Books:Distant FiresWhy Buildings Fall DownThe Biology of BeliefQuotes:"[Students] think that after they're done with the semester, that they will have 100% understanding…You need to practice by yourself!” (13:15) – Denize Besiktepe“We believe that the industry has told us overwhelmingly that sustainability