Fm Evolution

SummaryOn this episode of Service Evolution, hosts Shawn Black and Jim Robinson explore revolutionary air purification technology with Sissi Liu, CEO and co-founder of Metalmark Innovations. Metalmark is making its indelible mark on the service industry on beyond, striving to combat air pollution and enhance indoor air quality. Throughout the episode, the trio discusses the inception of Metalmark and how it was inspired by nature’s own ingenious designs, as well as how its groundbreaking nanotechnology is transforming air purification possibilities. Metalmark partners with service companies, empowering its customers with simplified, self-maintained air purifications. Whether you’re dealing with the dry deserts of Arizona or the humidity of Florida, Metalmark’s vision transcends climates to provide cleaner, healthier air for all. Show Notes(1:01) Introducing Sissi Liu and Metalmark Innovations(6:20) How Does the Tech Work?(9:50) How Service Companies Can Partner with Metalmark(12:53) How Metalmark Addresses Ai

SummaryOn this episode of Service Evolution, host Shawn Black is joined by Jim Robinson, CEO of CGP Maintenence and Construction Services. Jim is also an author, speaker, certified business coach, and chairman of a nonprofit. Throughout the episode, Shawn and Jim dive into the hurdles that service industry professionals face every day. They discuss how a positive mindset can transform an obstacle into an opportunity, the importance of decision-making and accountability, and how setting goals will lead you on new journeys.Show Notes(2:24) Common Hurdles Service Industry Professionals Face(4:27) Keeping a Positive Mindset in the Face of Adversity(12:13) Coaching and Mentor Relationships(16:23) Decision-Making and Accountability(20:09) Strategies for Setting Goals(26:57) How Setting Goals Leads to New Journeys(31:04) Turning Negativity into PositivityLinksShawn BlackJim Robinson CGP Maintenance and ConstructionQuotes“I always ask, ‘What do you need to take ownership of?’ And it’s not that I need to hear that the

SummaryOn this episode of Service Evolution, host Shawn Black sits down with Jim Robinson, CEO of CGP Maintenence and Construction Services. Jim is also an author, speaker, certified business coach, and chairman of a nonprofit. Throughout the episode, Shawn and Jim dissect the impact that atmosphere and environment have on organizations and their success. The pair explores how intentionally designing your physical, cultural, and digital environments can elevate performance and deliver outstanding customer experiences. Tune in to unlock the secrets of harnessing the power of organizational atmosphere in the service industry.Show Notes(1:01) The Power of Atmosphere(2:02) Providing Services Your Customers Want(6:12) How Your Environment Affects Service(11:07) Leveraging Digital Environments to Create Exceptional Customer Service(18:57) How Do You Measure Your Atmosphere and Environment?(26:30) Common Environment Challenges Businesses Face(34:34) Ensuring the Environment Is Consistent across Mulitple Locations(37

SummaryOn this episode of Service Evolution, host Shawn Black sits down with Jim Robinson, CEO of CGP Maintenence and Construction Services. Jim is also an author, speaker, certified business coach, and chairman of a nonprofit. Throughout the episode, Shawn and Jim explore the transformative power of empathy and trust in the service industry. They discuss why empathy and trust are the bedrock of exceptional service experiences, and they offer a few practical strategies for fostering empathy and trust within your teams and customers. Show Notes(1:01) Introduction (1:55) The Power of Empathy(8:01) How Leaders Can Foster Empathy and Trust within Their Team(10:15) Autonomous Leadership(15:10) Making Empathy and Trust Your Mission(19:45) Measuring Empathy and Trust(25:41) How Effective Communication Helps Grow Empathy and Trust(27:14) Good Leaders Are Empathetic(30:34) The Positive Future of Empathy and Trust(35:09) Closing ThoughtsLinksShawn BlackJim Robinson CGP Maintenance and ConstructionQuotes“If they don’t f

SummaryOn this episode of Service Evolution, host Shawn Black is joined by Jim Robinson, CEO of CGP Maintenence and Construction Services. Jim is also an author, speaker, certified business coach, and chairman of a nonprofit. Throughout the episode, Shawn and Jim delve into the transformative power of persistence and resilience in the dynamic world of the service industry. From demanding customers to unforeseen challenges, they explore how these essential traits can elevate businesses and drive consistently great performance. Discover the mindset shifts, strategies, and support systems that empower service industry professionals to overcome setbacks, adapt and thrive. With captivating insights and real-world examples, Jim shares invaluable advice on cultivating a growth mindset, maintaining a positive attitude, and bouncing back stronger than ever. Join them as they celebrate triumphs, unveil secrets, and ignite the motivation necessary to embrace challenges head-on and unlock the full potential of persistenc

SummaryOn this episode of Service Evolution, host Shawn Black is joined by Jim Robinson, CEO of CGP Maintenence and Construction Services. Jim is also an author, speaker, certified business coach, and chairman of a nonprofit. Throughout the episode, Jim discusses how he has identified, implemented, and maintained the essential habits that have contributed to his thriving business. He dives deep into how he’s used these impactful habits to create exceptional customer experiences, enhance employee engagement, and promote business success. He provides valuable insights on habit transformation, identity-driven habits, and purposeful environment adjustment. Finally, he considers how focusing on impactful habits can revolutionize your service offerings and elevate your business.Show Notes(1:01) Introduction(2:01) How Repetition Creates Impactful Habits(7:20) Rewarding Employees for Their Habits(9:28) Identity-Driven Habits(11:28) Establishing a Culture that Cultivates Effective Habits(14:47) Are Habits Tied to Purp

SummaryOn this episode of Service Evolution, host Shawn Black is joined by Jim Robinson, CEO of CGP Maintenance and Construction Services. Jim is also an author, speaker, certified business coach, and chairman of a nonprofit. Throughout the episode, Shawn and Jim discuss the importance of how service businesses brand themselves. The pair covers branding success stories, challenges, and advice that every business can learn from, whether it’s part of the service industry or not.Show Notes(1:10) Introduction(2:59) What Inspired Jim to Start a Service Business(5:11) The Importance of Brand Image(12:07) Using Core Values to Keep Your Brand Consistent(14:10) Challenges with Branding a Service Business(19:46) Measuring Success with Your Brand(23:36) Common Mistakes When Branding a Service Business(26:21) Advice for Standing Out from the Crowd(28:32) Incorporating Customer Feedback(31:38) How to Stay Current with Marketing Trends(35:53) Keeping Your Service Brand RelevantLinksShawn BlackJim Robinson CGP Maintenance a

Summary: On this episode of Service Evolution, hosts Shawn Black and Jim Robinson sit down with Bevin McPherson, a regional facilities manager for Inspire Brands, a multi-brand restaurant company whose portfolio includes some of the largest worldwide fast-food restaurants. Bevin is a prominent member of the Restaurant Facility Management Association who shares her insights on leadership, success stories, and strategies for career advancement in restaurant facility management. Throughout the episode, Shawn, Jim, and Bevin explore how RFMA is staying relevant with modern trends and making a positive impact on the restaurant industry. Stay tuned until the end to find out more about upcoming events and how you can get involved with RFMA.Unlock your true potential with us today!Show Notes:(1:25) Introducing Bevin(5:29) Becoming a Chairperson for RFMA(8:12) Being Successful(9:20) Changes in Facility Management(13:23) Inspiring Industry Stories(17:09) Strategies for Restaurants(21:39) Advancing Restaurant Industry L

Summary: On this episode of Service Evolution, host Shawn Black sits down with Jim Robinson, the CEO of CGP Maintenance and Construction Services, as well as an author, speaker, certified business coach, and chairman of a nonprofit. Throughout this episode, Shawn and Jim delve into the role of inclusion policies and practices and how team building promotes leadership development. They discuss how to establish an atmosphere of diversity in the workplace, the benefits of inclusion in the service industry, and what character traits produce effective leaders.   Unlock your true potential with us today!Show Notes:(1:07) Introducing Jim(5:04) Inclusion’s Influence on Team Building(8:03) Developing Inclusion in the Workplace(10:18) What Makes an Inclusive Policy Good(12:53) The Benefits of Inclusion on Leadership(15:46) Measuring Inclusion Success(22:22) Fostering an Inclusive Atmosphere(24:53) Recruiting Focused on Diversity(27:16) Individuals Who Make Effective Leaders(31:09) Essential Inclusion PracticesLinks:Sha

Summary: On this episode of Service Evolution, host Shawn Black sits down with Jim Robinson, the CEO of CGP Maintenance and Construction Services, as well as an author, speaker, certified business coach, and chairman of a nonprofit. Throughout this episode, Shawn and Jim delve into the world of paid leave policies and explore how the great resignation of 2020 changed employers' approach to employee compensation and benefits. They discuss what businesses must consider when designing a policy to remain competitive in the job market and examine the introduction of flexible working options, government incentives for employers who provide paid leave, and potential criteria to measure the success of an organization’s implementation. Join us for an important discussion on paid leave policies and unlock your true potential today!Show Notes:(1:06) Introducing Jim(4:50) Paid Leave Policy Considerations(6:57) Paid Leave’s Influence on the Great Resignation(11:13) Incentives for Employers to Offer Paid Leave(14:47) Other

Summary: On this episode of Service Evolution, host Shawn Black sits down with Jim Robinson, the CEO of CGP Maintenance and Construction Services, as well as an author, speaker, certified business coach, and chairman of a nonprofit. Throughout Jim’s 37 years as CEO of CGP Maintenance and Construction Services, he has garnered extensive experience guiding teams through periods of change and managing how seamlessly they adapt. Throughout this episode, Shawn and Jim discuss how leadership trends in 2023 are going to differ from 2022 and how those developments will impact the industry as a whole. Unlock your true potential with us today!Show Notes:(0:55) Introducing Jim(3:12) Upcoming Changes in Leadership(5:59) The Evolution of Leadership Roles(10:16) Changing Communication Styles(15:08) Sticking to the Fundamentals(18:36) Impending Changes in Technology(24:21) Diversity Inclusion Initiatives(27:41) Generational Shifts in Leadership(30:32) Leadership AdviceLinks:Shawn BlackJim RobinsonCGP Maintenance and Constru

Summary: Join us as we introduce you to the next Evolution in our podcast journey. Service Evolution is the premier podcast for service industry professionals, providing insight and advice to help listeners advance in their careers, learn new skills, and make a positive impact. Our podcasts feature interviews with experts, advice from successful leaders, and inspiring stories of success. Whether you're new or experienced, Service Evolution can help you take the next steps toward success. Unlock your true potential with us today!Show Notes:(0:49) Introducing Jim(1:32) What Jim’s Currently Reading(2:43) Inspiration behind Service Evolution(6:16) Defining the Service Industry(7:52) Skills Needed to Succeed in the Service Industry(10:07) What to Expect from Service Evolution(14:24) How Service Evolution Will Be Beneficial(18:13) Advice to Those Starting in the Service Industry(22:13) Future of the Service Industry(26:00) Long-Term Vision for Service EvolutionLinks:Shawn BlackJim RobinsonQuotes:“We’re trying to si

Summary: On this episode of FM Evolution, host Shawn Black sits down with Aaron Shultz, principal consultant at A.W. Shultz Training, a professional consulting service that helps organizations with maintenance work management. With over twenty-five years of experience, Aaron is also the founder of the Maintenance and Reliability Institute and the author of six work management related publications. In this episode, Shawn and Aaron discuss the impact of adaptive work management, the process of communication when implementing change, and how to promote a culture of improvement.  Thanks for tuning in! Show Notes:(0:45) Introduction to Aaron(4:17) Adaptive Work Management(8:24) Change Work Management(13:26) Challenges of Implementing Change(17:09) Advice for Implementing Change(22:03) The Purpose of Adaptive Work Management(27:12) Effective Adaptive Work Management Strategies(33:51) Tips on Implementing Work Management(35:59) Promoting a Culture of Continuous Improvement(39:35) Closing Questions Links:Shawn BlackA

Summary: On this episode of FM Evolution, host Shawn Black sits down with Lee Mills, co-founder and CEO of Pixly, a mobile application that allows users to collaborate on projects by making it easy to instantly capture, tag, and share project photos from anywhere. Lee has been in the technology space for over two decades, gaining experience launching new products, raising capital, and scaling startups. In this episode, Shawn and Lee discuss the benefits Pixly provides facility managers, how Pixly is improving the FM industry, and what sets Pixly apart from other platforms.  Thanks for tuning in! Show Notes:(0:39) Introduction to Lee(1:27) Lee and Pixly’s Background(4:24) What Lee is Reading(7:03) How Pixly Helps Facility Managers(9:53) Pixly Success Story(13:01) Integrating Pixly with Other Platforms(17:49) Getting Started with Pixly(21:00) What Makes Pixly Unique(23:25) Pixly’s Security(25:30) How Pixly Works(29:54) Closing Questions Links:Shawn BlackLee MillsPixly Quotes:“We’re happy to serve people and hel

Summary: On this episode of FM Evolution, host Shawn Black sits down with Jim Robinson, CEO of CGP Maintenance and Construction Services. Jim is also an author, speaker, certified business coach, and chairman of a nonprofit. Throughout Jim’s thirty-seven years as CEO of CGP Maintenance and Construction Services, he has successfully led his team through periods of uncertainty and developed a winning culture in the process. In this episode, Shawn and Jim discuss the trend of quiet quitting, how the economy impacts employee retention, and strategies leaders can employ to discourage employees from leaving.  Thanks for tuning in! Show Notes:(0:40) Introduction to Jim(2:27) Defining Quiet Quitting(5:57) The Effects of a Gig Economy(7:48) Impacts of Quiet Quitting(9:49) Individuals Most Likely to Quit Quietly(11:41) Leadership's Influence on Quiet Quitting(18:44) Signs of Quiet Quitting(23:56) How to Combat Quiet Quitting(29:07) Closing Thoughts Links:Shawn BlackJim RobinsonCGP Maintenance and Construction Services 

Summary: On this episode of FM Evolution, hosts Shawn Black and Jim Robinson were joined by Brian French, a leadership creator, teacher, and coach at Harmonic Learning, a business consulting service that partners with client organizations to create leadership development experiences. Besides his extensive learning and development background, Brian is also a professional musician and infuses musical themes within the content created by Harmonic Learning. In this episode, Shawn, Jim, and Brian discussed the characteristics of good leaders, how to create an efficient succession plan, and best practices for creating leadership development programs. Thanks for tuning in! Show Notes:(0:43) Introduction to Jim(0:54) Introduction to Brian(1:33) About Brian and Harmonic Learning(2:52) About Jim(4:20) About the Restaurant Facility Management Association(8:47) Defining Leadership(11:00) Characteristics of Great Leaders(15:33) Developing Future Leaders(19:42) Succession Planning(28:32) Leadership Development Programs(37:

On this episode of FM Evolution, hosts Shawn Black and Randy Olson were joined by Stormy Friday, the president of The Friday Group, a woman-owned facilities management consulting firm. With over forty years of experience in the FM industry, Stormy has gained international recognition and lectured at FM conferences in over thirty countries. In this episode, Shawn, Randy, and Stormy discussed the best practices for giving and receiving feedback, when it’s the right time to ask for constructive criticism, and how to navigate situations where people receive feedback negatively. Thanks for tuning in! Shownotes:(1:09) Introduction to Stormy(5:43) Getting Involved in FM(7:51) Stormy’s Influence in FM(15:28) Giving and Receiving Feedback(18:05) Effective Feedback(27:56) Getting Better at Providing Feedback(31:511) Negative Feedback(34:35) Best Practices for Giving Feedback(39:42) Asking for Feedback(44:49) Closing Questions Links:Shawn BlackRandy OlsonProFMIStormy FridayThe Friday Group Quotes:“Effective feedback fro

Show Notes:(0:43) Introduction to Jim(1:19) Jim’s Management Style(2:39) The Best Approach for Implementing Change(5:07) Balancing Efficiency with Implications(6:30) Ensuring Thorough Communication(8:11) Measuring the Success of Change(10:33) The Importance of Self-Assessment(11:24) Pitfalls to Avoid When Implementing Change(14:18) Learning from Confusion(18:53) Advice to Leaders Implementing Change(20:54) Prioritizing Change(22:38) Handling Employee Resistance as a Leader(26:02) Fostering a Culture That Embraces Change(28:36) Technologies' Impact on Change Links:Shawn BlackJim RobinsonCGP Maintenance & Construction  Quotes:“Implementing change is no joke and it depends on what you’re changing. If there’s a team to buy into what you’re going to change, this is important. It will change automatically and very organically. If there’s a vision that has to be cast to get the buy-in, then as a leader, you have to be able to paint the picture.” - Jim Robinson, (2:46) “You have to slow down if you’re going to im

SummaryThis week, host Shawn Black is joined by Randy Olson, the leading design and distribution implementer of the ProFM Credential Program, for another special episode of FM Evolution. Shawn and Randy sat down with Kristed Herbert and Keith Spencer from Cerebrii Solutions Global to discuss FM in Trinidad and Tobago. Cerebrii is a training and consultancy firm based in Trinidad and Tobago specializing in facilities management, project management, and real estate and property management. Throughout the episode, Shawn, Randy, Kristed, and Keith considered the importance of cross-functional competencies in FM, Cerebrii and ProFM’s partnership, and international interest in FM. Show Notes(1:03) Introducing Kristed and Keith(5:35) Introducing Cerebrii Solutions Global(9:02) FM in Trinidad and Tobago(12:06) ProFM in Trinidad and Tobago(12:56) The Importance of Cross-Functional Competencies(19:32) What Are You Reading?(26:26) Drawing International Interest in FM through Leadership(31:15) Impact on Students(33:42) C

Summary:On this episode of FM Evolution, host Shawn Black was joined by Jim Robinson, the CEO of CGP Maintenance and Construction Services, as well as an author, speaker, certified business coach, and chairman of a nonprofit. Throughout Jim’s 37 years as CEO of CGP Maintenance and Construction Services, he has garnered extensive experience keeping teams engaged in order to optimize overall performance. In this episode, Shawn and Jim discussed the differences between leading a team versus an individual and how leaders can cultivate a positive working environment. Thanks for tuning in! Shownotes:(0:48) Introduction to Jim(2:19) Jim’s Leadership Style(4:15) Leadership Success Story(5:57) Balancing Direction with Creative Liberty(7:58) Handling Conflict as a Leader(10:36) Prioritizing Communication(16:20) Setting Goals for Your Team(22:40) Motivating Your Team(23:51) Fostering a Positive Workplace(26:29) Adapting as a Leader(28:40) Leading Individuals Differently Links:Shawn BlackJim RobinsonCGP Maintenance &