Sinopsis
Welcome to Can't Stop the Growth hosted by Chad Peterman. Join Chad weekly for amazing insights into entrepreneurship, personal development, and how to grow as a person and in business.
Episodios
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CSTG 180: Adapting to Changing Market Conditions in HVAC with Seth Ure and Steve White
15/08/2024 Duración: 36minIn this episode, Chad Peterman interviews Seth Ure from GoodLeap and Steve White from Peterman Brothers about the key factors that separate successful home services companies from struggling ones, including the importance of leadership, execution, and having a plan. They also emphasize the value of surrounding yourself with smart people and being open to feedback. Get an insider’s view of the current market conditions and the future outlook, with a focus on the impact of interest rates and the role of financing in the HVAC industry. Additional Resources:Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with Gail on LinkedIn Learn More About GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn
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CSTG 179: Building Trust and Presenting Options with the Dedicated Field Support Program
13/08/2024 Duración: 15minThis is episode 4 in our mini series on the Dedicated Field Support Program (DFS). Host Chad Peterman sits down with Josiah, a field professional at Peterman Brothers who has gone through the company's innovative DFS training program. Josiah shares his journey from being a maintenance technician with limited customer interaction to becoming a confident and effective communicator in the HVAC industry. He discusses how the DFS program helped him fill in the gaps, particularly in presenting options to customers and building trust through genuine conversations. Learn about the importance of letting go of the fear of being a "salesperson" and instead focusing on being a trusted advisor to customers. Additional Resources Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn Listen to the full Dedicated Field Support Program series: Episode 176: Transforming Field Training: Inside the Dedicated Field Support Program Episode
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Optimizing Paid Search for the Home Services Industry with Logan Bergevin
08/08/2024 Duración: 35minMegan Bedford interviews Logan Bergevin, the Director of Search at Camp Digital, about paid search and targeting audiences in the home services industry. Discover the importance of showing up on the search engine results page (SERP) and get tips for optimizing pay-per-click campaigns. Logan discusses the use of LSAs (Local Services Ads) and PerformanceMAX campaigns for broader audience targeting. He also discusses future trends in digital marketing and the importance of building trust and awareness for local businesses. Additional Resources: Chad on LinkedIn Connect with Logan Bergevin on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website Connect with Megan Bedford Connect with Katie Donovan Learn More About CAMP Digital Connect with our Sponsor, GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn
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CSTG 178: Enhancing Customer Service: The Impact of the Dedicated Field Support Program
06/08/2024 Duración: 10minJeremy didn’t need help with training in electrical, so what did he get out of the Dedicated Field Support (DFS) program? In this third episode introducing the DFS program, Chad invites Jeremy, a seasoned electrician with 27 years of experience, to discuss how the DFS program transformed his career. Jeremy shares his journey from nearly quitting his job to finding renewed purpose by adopting the customer-first approach taught in the DFS program. There are foundational elements that level-up customer service: presenting multiple service options, building strong customer relationships, and committing 100% to personal and professional growth. Chad discusses how top-notch service naturally leads to increased revenue and customer trust. Tune in to discover how dedication to these principles can lead to remarkable career fulfillment and organizational success in our industry. Additional Resources:Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow Peopl
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CSTG 177: From Nervous to Expert: The Impact of the Dedicated Field Support Program
30/07/2024 Duración: 15minIn this episode, we continue exploring our Dedicated Field Support Program (DFS) which is, frankly, revolutionizing how we serve our customers. If you missed our first episode, you can catch it here. Host Chad Peterman sits down with Carson, a talented field professional at Peterman Brothers. Carson shares how the DFS program has improved his approach to customer interactions and technical challenges. He discusses the personal growth he experienced, the invaluable support of DFS coaches, and how the program alleviated the challenges of customer interactions. From initial fears to the program's transformative impact, Carson's story exemplifies how DFS is a win-win-win for our customers, technicians, and company. Additional Resources: Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn Listen to Episode 1: Transforming Field Training: Inside the Dedicated Field Support Program
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CSTG 176: Transforming Field Training: Inside the Dedicated Field Support Program
23/07/2024 Duración: 16minThis is first episode in a mini series introducing the DFS (Dedicated Field Support) program designed to develop field professionals and offer support so they can deliver the best quality service to our customers. From onboarding to daily interactions, and from tailored coaching to intentional competency-building, we'll uncover how DFS not only enhances our team's skills but also strengthens our culture of genuine care and customer service. Whether you're a leader looking to innovate or simply curious about new ways to drive excellence, this episode is packed with insights and practical advice you won't want to miss. Let's get started! Additional Resources:Chad on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn
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CSTG 175: Building Communities for Success: Mindset and Leadership with Nikki Lewallen Gregory
16/07/2024 Duración: 35minLearn how mastering your mindset can create a ripple effect of positive influence in your life and business. Today we welcome a special guest, Nikki Lewallen Gregory, CEO of People Forward Network. Nikki shares insights from her career in mental health therapy, sales, and entrepreneurship, focusing on employee engagement and meaningful work. Learn about the significance of an abundance mindset, simplifying business practices, and fostering values-aligned partnerships. Prioritize developing your leadership skills to drive your team and business forward. Additional Resources:Chad on LinkedIn Nikki Lewallen Gregory LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn
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Boosting Revenue: How CSRs Can Transform Contractor Sales with Brigham Dickinson
11/07/2024 Duración: 38minIn this insightful episode host Megan Bedford sits down with Brigham Dickinson, president of Power Selling Pros and founder of the Power Certification program, to discuss growth strategies for the home services industry. Brigham reveals actionable tactics to boost contractor revenue by engaging customer service representatives (CSRs) more actively in the sales process. Key highlights include transitioning CSRs from merely booking calls to influencing buying decisions, aiming to increase call conversion rates dramatically—from a 42% industry average to a potential 85%. He emphasizes the transformative impact of the right mindset, the importance of creating a comfortable environment for customers, and the role of advanced tools like Rilla technology in CSR training. The episode delves into investing in CSR training, handling price objections, and the benefits of delegating phone answering to third-party services for small businesses. Additional Resources: Brigham Dickinson on LinkedIn Power Selling Pros Chad
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Re-Release: Unleashing the Power of Data with Mike Zuidema
09/07/2024 Duración: 28minJoin us for this popular re-released episode! Mike Zuidema is a Biostatistics graduate with a background in research, the medical industry, and pharmaceuticals. In his role at Peterman Brothers, Mike has been instrumental in setting up the data infrastructure and streamlining access to information and he joins Chad Peterman to share how data-driven decision-making is crucial for business success. Chad and Mike discuss the challenges of accessing and interpreting data within the home services industry, as well as the importance of having a centralized source of truth. They also highlight the transformative power of data in pricing and understanding key metrics. Tune in to this episode to gain insights on leveraging data to generate revenue and save costs. Additional Resources Chad on LinkedIn Connect with Mike on LinkedIn Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn
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Strategies for HVAC Business Growth During Summer with Josh Kelly
03/07/2024 Duración: 50minSummer in the HVAC industry comes with its own hurdles. Experience Matters host Andy Fuselier sits down with Josh Kelly, a renowned figure in the home services and HVAC industry. From navigating the high profitability and challenges of the summer season to the critical need for constant learning and adaptation, Josh shares valuable insights for entrepreneurs and business leaders. They delve into the importance of timely preparation, team culture, and maintaining efficiency during peak months. Josh emphasizes the significance of accountability and the value of split-unit growth strategies used by Roto-Rooter, alongside the necessity of documenting business issues and solutions. Key topics in this episode include the critical role of one-on-one relationships with team leaders, the importance of positivity and system improvements, and the process of habit-building for sustained customer relationships. Listen for actionable strategies for marketing, hiring, and capacity management tailored to the summer's high de
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CSTG 174: The Power of Mindset and Continuous Training in the HVAC Industry with Joe Crisara
02/07/2024 Duración: 41min✂️ In this episode, host Chad Perterman welcomes HVAC industry veteran Joe Crisara. With 47 years of experience in HVAC, plumbing, and electrical services, Joe brings a wealth of knowledge and actionable insights. Key topics include the transformative power of mindset in business, the necessity of eliminating ineffective practices, and the importance of prioritizing people over things in in-home service experiences. Learn about Joe's bestselling book, "Service MVP," which serves as an essential playbook for service managers and customer service personnel. The book covers vital subjects such as client connection, system diagnosis, and project management, and it has already impacted over 5,000 professionals. They also discuss the comprehensive coaching programs offered by Service MVP, which have benefited over 33,000 companies across various industries. This episode is a treasure trove of advice for anyone looking to grow their business through continuous learning, effective training, and a people-first approa
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CSTG 173: Streamlining Field and Home Service Software with David Zhao
25/06/2024 Duración: 41minDavid Zhao, Co-Founder of Pika, envisions a better front office experience for contractors. An advocate for single platforms like SurfaceTime for field work and Pika for home use, David sits down with host Chad Peterman to explore the transformative role of technology in the residential services industry. Throughout the conversation, Chad and David highlight the importance of efficient software, the challenges of sales presentations, and the need for proactive engagement with customers. Get an introduction to Pika's innovative features, such as a sales presentation tool for customized in-home visits, end-to-end white glove rebate management, and automated note-taking. Together, they discuss the significance of seamless integration with existing systems like ServiceTitan, the impact of data in sales and customer presentations, and the increasing costs of online leads in the HVAC industry. Tune in to learn more about leveraging technology for growth. Additional Resources Chad on LinkedIn David Zhao LinkedIn Pi
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CSTG 172: Leveraging Consumer Financing for HVAC Business Growth with Eric Howarth and Ken Goodrich
20/06/2024 Duración: 34minChad Peterman is joined by industry veterans Eric Howarth, GoodLeap, and Ken Goodrich, Goettl, to discuss the transformative power of consumer financing in HVAC businesses. Eric and Ken delve into the effectiveness of consumer financing and how it can revolutionize sales growth, drawing examples from successful companies like Renewal by Anderson, Essler Group, and Moore Group. The conversation covers a spectrum of financing strategies, including using fixed-rate long-term loans and no interest, no payment options to alleviate customers' "cash separation anxiety." Additional Resources Chad on LinkedIn Chad Peterman | CEO | Author Eric Howarth on LinkedIn Ken Goodrich on LinkedIn Peterman Brothers Website Learn More About GoodLeap More on PeopleForward Network Follow PeopleForward Network on LinkedIn
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CSTG 171: Keys to Leading in Tough Times with Chad Peterman
18/06/2024 Duración: 26minEpisode Description: How do you overcome fear in a leadership role? From navigating uncertainty to strategic decision-making, Chad Peterman unpacks the essentials of leading in challenging times. Drawing from personal experiences and extensive insights, Chad explores the critical role of attitude, the importance of over-indexing in care, the value in taking a step back to move forward, and how focusing on better rather than more creates meaningful progress. Learn how to respond to crises effectively, transform fear into positive action, and lead with urgency to inspire their teams. Whether you lead a department, a company, or yourself, tune in to discover strategies that equip you to thrive in any adversity. Additional Resources Chad on LinkedIn Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn
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Visual Impact: Elevating Your Brand with Video Marketing with Nancy O'Hare Zika
13/06/2024 Duración: 24minLearn how video can make your home service business competitive. In this episode of "Can't Stop the Growth," Megan Bedford welcomes Nancy O'Hare-Zika, owner and president of Yellow Dog Creative. Nancy dives into the transformative power of video marketing for home service businesses and reveals effective strategies to enhance brand visibility and customer engagement. She discusses the importance of creating emotional connections through video, shares insights on educational content, and highlights how to leverage different platforms for maximum reach. With practical advice on using budget-friendly video options and a focus on authenticity, this episode is packed with actionable tips. Don't miss expert insights that can revolutionize your marketing approach—learn how to harness the power of video to grow your home service business successfully. Additional Resources: Connect with Nancy O’Hare Zika Yellow Dog Creative Connect with Megan Bedford Learn More About CAMP Digital Chad on LinkedIn Chad Peterman | CEO
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CSTG 170: Optimizing Customer Experience with Paul Redman
11/06/2024 Duración: 43minIn this episode of Can't Stop the Growth, Chad Peterman is joined by Paul Redman, founder of Contractor Commerce, to discuss the revolutionizing impact of online sales and filter subscriptions in the HVAC and moving industries. Paul highlights a moving company's instant quote system and the shift in consumer behavior during major purchases. The conversation underscores the importance of speed in leading and providing a seamless online buying journey. Paul and Chad delve into the revenue potential and operational ease of filter subscriptions, sharing real-world examples and strategies for customer retention. Additional Resources:Chad on LinkedIn Peterman Brothers Website Paul on LinkedIn Contractor Commerce Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn
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Re-release: 5 Ways to be Unforgettable with Chad Peterman
04/06/2024 Duración: 30minIn this re-released episode, Chad Peterman dives into the strategies and mindset needed to leave a lasting impression in your workplace. He explores how you can become the most indispensable person in your department by embodying a sense of urgency, continuously improving yourself, and helping others along the way. He will uncover key factors that make individuals unforgettable, the importance of taking action to fix problems, and how personal growth and self-reflection play a crucial role in leadership. So, get ready to unlock your potential and discover the power of being unforgettable. Additional Resources: Chad on LinkedIn Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn
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Re-release: Growth Factor- Building a Growth Plan: Be Willing to Put in the Work
28/05/2024 Duración: 04minIn this re-released motivational episode, Chad Peterman emphasizes the significance of clarity, action, and ambition in achieving your dreams and goals. He shares personal anecdotes and practical advice to inspire us to take charge of our aspirations. Chad stresses the importance of being clear about what you want, taking daily steps toward your goals, and thinking big. He believes that success becomes more achievable when you're crystal clear about your vision and consistently work towards it. Additional Resources: Chad on LinkedIn Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn
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Re-release: Dreams with Chad Peterman
21/05/2024 Duración: 27minIn this re-released episode of Can’t Stop the Growth, Chad Peterman explores the power of dreams and how they can drive personal and professional growth. He shares his own experience of achieving an extraordinary dream and the lessons he learned along the way. From starting with nothing to winning a state championship, he emphasizes the importance of believing in your dreams, taking action, and living as if they have already come true. Get ready to be inspired and motivated to chase your own dreams. Additional Resources: Chad on LinkedIn Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn
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CSTG 169: Mastering Your Mindset with Chad Peterman
14/05/2024 Duración: 31minChad Peterman is dedicated to making his environment the ultimate breeding ground for innovation and resilience through mindset. In this episode, he dives deep into the principles of mastering one's mindset, emphasizing the significance of taking responsibility, learning from failures, and aligning with one's core purpose. Chad encourages us to embrace challenges as opportunities for learning, underscoring the idea that setbacks are merely perceptions, not realities. Additional Resources: Chad on LinkedIn Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn