Smb Community Podcast By Karl W. Palachuk

Host Karl talked to Abe Stein, Co-founder and General Manager at Matter365. Matter365 is a practice management solution for law firms, accounting firms, and SMBs of all kinds. It is built on top of Microsoft 365. As an experienced entrepreneur and sales leader, Abe has led Go-To-Market and business development for early stage and growth stage cloud software businesses across North America and Europe. Matter365 is the only practice management solution that is fully integrated with Microsoft 365. Matter365 enables legal, accounting, and business advisory professionals of all kinds to run their entire firm through a single pane of glass. By creating dedicated, matter-specific spaces in all of a firm’s Microsoft applications, Matter365 equips MSPs and VARs with an integrated solution to delight their professional services clients. Links Web - www.matter365.com  LinkedIn - https://www.linkedin.com/company/matter365  Facebook - https://www.facebook.com/matter365  Twitter - https://twitter.com/matter365  YouTube

Host Karl interviews Jim Goldman from Trava Security, Inc. Jim wrote the book on cyber security, literally! He is a nationally published author and frequently requested speaker and subject matter expert on relevant technical topics such as cybersecurity. He was a university faculty scholar at Purdue University, started a cybersecurity research lab serving the FBI, and built the company's first Security GRC organization at Salesforce. He is currently the co-founder and CEO at Trava. Jim is also a member of the invitation-only Forbes Technology Council where he is a respected voice on the Expert Panels and a regular thought-leadership content contributor. Links:  Website - www.travasecurity.com LinkedIn - https://www.linkedin.com/in/jigoldman/  Twitter - https://twitter.com/travasecurity  LinkedIn - https://www.linkedin.com/company/  -- -- -- Sponsor note: The FIRST EVER Cisco Provider Elevate 2 day Virtual event is September 14 and 15 to start the journey with Thought Leaders from around the world. With 55 Spe

IT/MSP Business Growth Coaching Services  Host Karl interviews Ian Luckett from Innovate to Success. Ian Luckett is a multi-talented IT & MSP business growth expert with over 20 years' experience as a mentor, coach and business strategist. Over the years of working at various blue-chip companies holding a variety of senior positions, no one fits the profile better than Ian to help you build a profitable IT & MSP business by increasing your sales, productivity and profits. He uses his MSP Profitbuilder system to help techie business owners to increase their sales, profits and productivity. Ian's major expertise is in developing great Business Leaders. All too often we forget the skill of Leadership and this is a common thread throughout all of his work in the channel. Contact Links: Web - https://www.innovatetosuccess.com  Linkedin - https://www.linkedin.com/in/ianluckett/  Facebook - https://www.facebook.com/ianluckettofficial  IT Experts Podcast - https://innovatetosuccess.com/podcast/  IT Experts Co

Host Karl caught up with Paco Lebron from the MSP Unplugged podcast to talk about their upcoming LIVE event in Chicago - TechCon Unplugged. Juicy details at https://techconunplugged.com/.  Paco Lebron is the CEO and Founder of ProdigyTeks Inc. an MSP located in the West Loop of Chicago. Paco also co-hosts MSP Unplugged, a live, weekly podcast for aspiring IT business owners and vendors in the MSP space. In addition, is the co-founder of TechCon Unplugged, a dedicated multi-day conference for IT business owners. This will be an in-person event September 17-19th in Chicago/Rosemont, IL. Learn from amazing panels to help maintain and improve your business. Meet vendors to find products and services that can save you time and money. Rub elbows with your peers in the community. Along with a great Micrsoft365 Boot camp held by Cyber Matt Lee. Links and notes: Web site - https://techconunplugged.com/  Social - https://www.facebook.com/mspunplugged  Podcast - https://mspunplugged.com    Sponsor Note: Acronis Threats

Host Karl Palachuk talks about how he got started in the SMB consulting business, and a few early decisions that made all the difference. Feedback welcome. You can find the 68-point checklist at https://store.smallbizthoughts.com (it's free). :-)  

Host Karl caught up with Ryan Morris from Morris Management Partners and the Secure Connections Podcast by IOTSSA. Ryan is a longtime member of the SMB IT Community and a well-known speaker and trainer in the industry. And, of course, he's one of the hosts of The Killing IT Podcast - https://killingit.smallbizthoughts.com.  Ryan is the principal at Morris Management Partners. MMP provides: Go-To-Market Strategy & Planning Sales Training & Channel Management Best Practices Partner Recruiting & Onboarding Strategy Partner Assessment & Profile Development Partner Enablement & Business Skills Training As Ryan describes it, they spend about half their time on the vendor side and about half on the IT Solution Provider side of things. And now . . . Ryan has joined the Secure Connections podcast and provides his genius on their platform as well. That podcast addresses tools and techniques for managing your security offering. Of course, Ryan focuses on the business side of all of this. IOTSSA is

Host James interviews Karl Palachuk from the National Society of IT Service Providers on their new initiatives and what they're up to. What is the National Society of IT Service Providers? A new IT-central professional association dedicated to education, professionalism, and advocacy on behalf of the SMB IT industry. For more information on NSITSP, visit https://www.nsitsp.org   Karl Palachuk is one of the long-term leaders in the SMB IT community worldwide. He is the author of more than twenty books, and the founder of the Small Biz Thoughts Technology Community. For more information, visit: - https://www.smallbizthoughts.org - https://www.karlpalachuk.com :-)  

Building an “Operating System” for your Business Brett Jaffe is a strategic coach and advisor for IT professionals. Host Karl caught up with him to discuss the topic of creating a business operating system. Over a period of 25 years, Brett has built and sold three companies (including an MSP, cloud reseller, and digital forensics business), led hundreds of soldiers as an officer in the US Army, and built an international channel partner program from inception to over $30M in revenue. Brett is a former EOS® Implementer and certified DISC trainer and currently serves as as a strategic coach and founding partner at ConnectStrat as well as CEO of audIT MSP Sales Automation. Web sites: www.connectstrat.com  www.auditforit.com  Sponsor Memo: Are you still relying on a frustrating patchwork of legacy solutions? Modernize your cybersecurity and data protection with Acronis Cyber Protect Cloud. It’s a single solution that combines backup, anti-malware, and endpoint protection management. As an MSP, you can easily im

Host Karl interviewed Ali Imran from Boundless Digital. Boundless Digital provides a system for Managing Cisco Meraki Organizations. With the Boundless Digital service, one engineer can do the work of many, including automate the deployment, troubleshooting, and overall administration of Meraki organizations. Imran is a Solutions Consultant working in the pre-sales process, as well as aiding in product development. Boundless Digital is a Cisco ecosystem partner. Then sell to MSPs that cater to the SMB market, as well as to Enterprises that could benefit from network automation. Web site: https://www.boundlessdigital.com/  Boundless Digital also has a social media presence on all major platforms. -- -- -- Vendor Memo: This podcast is sponsored by Linode. Linode – a top Infrastructure as a Service provider as voted by G2 and Trust Radius, has resources specifically for delivering digital experiences in the cloud with better ease and affordability while not being locked into long-term agreements and commitment

Host Karl interviews Frances Moore from Inbay Ltd. Inbay provides more than just a "back office" NOC or SOC: They can provide almost all of your remove support. We discuss everything from hourly support to outsourcing major projects. Frances Moore is Marketing Director of Inbay Ltd, bringing more than 12 years of experience, marketing high-end leading brands, streamlining business processes and implementing core controls to ensure success in both the sales and marketing teams. Over the last 9 years, Frances has worked for three MSP’s in the UK. Her knowledge and expertise from an MSP standpoint are invaluable to the Inbay team. Links https://www.inbay.co.uk  https://www.facebook.com/InbayLtd/  https://www.linkedin.com/company/inbay-ltd/  https://www.youtube.com/channel/UCvI8HvUqvkMU_TR3leLawgg https://twitter.com/inbay  :-)  

Colin Knox, founder of Passportal, has launched a new venture called Gradient MSP. Gradient MSP is launching the first module of their data intelligence platform, focused on data hygiene and cleaning up all the dirty data that has accumulated in MSPs PSA solution. Colin has spent the past 20 years deeply embedded in the technology field. Founding both XCEL Professional Services (MSP) and Passportal, Colin led both organizations as the top executive through several consecutive years of triple-digit growth from $0 to millions in annual recurring revenue until their acquisitions by F12.net and SolarWinds respectively taking both businesses from founding to successful exit in just 10 years. He is now the Founder & CEO of Gradient MSP, focused on giving vision and voice to MSPs both small and large. Colin is a technology innovator, passionate leader, and professional speaker focused on advising entrepreneurs how to grow, expand, and mature their businesses. Links: www.meetgradient.com  @meetgradient @realitykn

Host Karl talks with Alan Rihm from CoreDial - www.coredial.com. CoreDial is a leading provider of high-quality and scalable cloud communications, contact center, and video collaboration to more than 32,000 businesses. The company’s solutions are quickly and easily auto-provisioned through its CoreNexa™ platform, which seamlessly integrates with other essential business applications. For small- to medium-size businesses and larger enterprises, CoreDial offers comprehensive, cost-effective, and future-proof communications solutions customers demand. Backed by an industry-leading 99.999% SLA and supported locally by 850+ trained partners, CoreNexa is uniquely positioned to help businesses unleash the power of the modern workforce. CoreDial's newly-enhanced CoreNexa 7.0 platform lets partners scale their relationships with existing customers and capture new opportunities while providing modern, reliable, and feature-rich unified communications solutions, including the addition of richly-featured video and pervas

Host Karl caught up with Jason Bystrak from D&H Distributing. Jason is D&H's VP of Cloud and Services Cloud and XaaS is positioned to grow as more companies have been compelled to embrace digital transformation throughout the pandemic, moving greater amounts of their infrastructures and services to the cloud. Small to mid-size businesses have shown themselves to be especially agile in light of the shift to remote and hybrid technology solutions, making this sector a notable opportunity for channel partners to profit from cloud services bundled with hardware and services. All-in-all, XaaS is becoming the new standard for technology consumption in the emerging digital economy. The XaaS consumption model employs a combination of solutions including hardware, software, cloud-based solutions, and a roster of technology services. The challenge is to deliver this range of products and services through a streamlined conduit, reducing complexity while still capitalizing on the many benefits of XaaS. MSPs and V

Host Karl interviewed Tom Watson, Channel Chief Advisor at NinjaRMM. Tom is a former owner of an MSP for 15 years. He's now with Ninja, working to deliver quality information to MSPs to help them grow their businesses and increase profitability. Tom is also the Co-host of NinjaRMM's MSP Live Chats webinar series, host of the MSP Breakthrough podcast series. Links: https://www.ninjarmm.com/msplivechats/  https://www.ninjarmm.com/msp-breakthrough/  :-)

Host Karl caught up with Mario Pirolozzi, VP of Sales at Zomentum, to talk about their Sales Acceleration Platform. Mario is a 10 year industry veteran whose career has been dedicated to assisting thousands of MSPs and IT service providers in their go-to-market plans, sales strategy, and execution. As a former VP of Sales for Datto, and current VP of Sales at Zomentum, Mario is uniquely positioned to help MSPs evaluate their current technology stack and enhance their sales efforts by providing valuable insights and world class solutions. Zomentum is the channel's only end-to-end sales acceleration platform. Their partners are creating documents 70% faster, they are increasing their deal values by 600%, and converting 100% more often while using Zomentum's full suite of tools. Web Sites: https://www.zomentum.com/  :-)

Host Karl caught up with Greg Edwards, founder of CryptoStopper, about the details of how Cryptoware works. He's a great source on this topic since he's built a product to stop ransomware in its tracks. CryptoStopper creates randomly-named files of random sizes to monitor in key locations. Then, they monitor those files as well as other activities on your clients' computers. When CryptoStopper sees ransomware activity, they catch it much earlier than other monitoring services. We dig into some juicy details about how their system works. And, of course, Greg gives us some great details about how the viruses themselves operate. Greg has been a technology entrepreneur since 1998. Before he founded CryptoStopper, he started Axis Backup, a backup and disaster recovery company for the insurance industry. He saw firsthand the rapid increase in the damage cyber criminals were doing with debilitating malware resulting in high financial loss to vulnerable companies. Between 2012 and 2015, one in five of Axis Backup’s c

Host Karl talks to ASCII CEO Alan Weinberger about his new book - The Doctor’s In: Treating America’s Greatest Cyber Security Threat. Of course, we also talked about the state of the industry and what's ahead for IT consultants. Alan book illuminate for the general public how important a Managed Service Provider is in maintaining the health of our economy and our infrastructure itself, in the new cyber security era. Alan founded The ASCII Group in 1984 in Washington D.C. And, of course, ASCII is one of the premier communities for IT service providers, VARs, MSPs, and technology resellers all over the world. They host a series of virtual and in-person events. You can find out more at www.asciievents.com. Misc. ASCII Links: https://overview.ascii.com/the-doctors-in/ https://www.ascii.com https://twitter.com/asciigroup https://www.facebook.com/TheASCIIGroup https://www.linkedin.com/company/ascii ASCII Events – www.asciievents.com Alan’s Book is available on Amazon: - https://www.amazon.com/Doctors-Treating-Am

Host James Kernan interviews Dave Scott from Scott Digital Marketing. Dave Scott is the Founder, President and CEO of Scott Growth Strategies. Dave has over 20 years of experience working with MSPs, Tech and IT firms and B2B companies. He pours his wealth of marketing knowledge into clients making sure they’re seen, heard and valued in the current tech climate. In the end, Dave delivers digital marketing leadership, strategies and tools that lead to client success and prosperity. Related links: https://podnutz.com/ppro332/ https://www.sweetteasocialmarketing.com/episode191/ https://www.scottdigitalmarketing.com https://www.linkedin.com/company/scott-marketing-llc https://www.facebook.com/scottdigmarketing/ As always, if you have any questions or comments, post them here. :-)  

More and more every day, you need privacy policies on your web site. These requirements change every day. How can you possibly stay legal and up to date? The quick answer: You pretty much can't. That's where Termageddon comes in. Host Karl interviewed Hans & Donata Skillrud from Termageddon. Termageddon aggregates privacy policies and generates valid privacy policy text based on your business and location. When the law changes, so do the policies, keeping your company protected and allowing you to focus on more important things. Find our more at www.termageddon.com. We dig into the details here. Guest info: Donata and Hans are the cofounders of Termageddon. Donata is a licensed attorney and a certified information privacy professional. She also serves as the Vice Chair of the American Bar Association's ePrivacy Committee and has provided insights to governing bodies on how to write privacy laws. Hans is a former small business agency owner, who sold his 12 person company in 2019 to focus all of his attent

Host Karl talked to James Norrie from CyberconIQ. CyberconIQ takes a new approach to educating users about security - based on their demonstrated behavior. As we've all seen, pure education has limited success. This program helps users alter their behavior. Guest Dr. James Norrie is a Professor of Strategy and Cybersecurity and former Dean of the Graham School of Business at York College of Pennsylvania. He is the author of six books, multiple journal articles and is a sought-after expert, frequent media commentator and national newspaper op-ed guest writer. Internationally known, his areas of research interest delve into the intersection of society and technology and the clash this can create, particularly as cybercrime has become a ferocious problem. In addition to his academic role, he is the Founder and CEO of CyberconIQ, a firm committed to changing the global cybersecurity conversation from fear to hope. He conducts, presents and publishes industry-related research and consults globally to prominent com