Process Breakdown Podcast (audio)

The culture of “staying in your lane” deprives people of the opportunity to reach their full potential.   As a business leader, David Brownlee avoids playing it safe by charging his team members to push themselves to greater heights in their work. His leadership style of innovation yields results that were once thought to be impossible.  In […] The post Building a Culture of Innovation for Success appeared first on SweetProcess.

As the marketing and customer experience director at Preferred Home Services, Katie Sullivan’s top priority is to create repeatable valuable experiences for their customers. Featured on the Inc 5000 list in the past three years, streamlining the organization’s operations was essential to managing its fast growth. But the absence of an effective workflow software created […] The post How Preferred Home Services Scaled up by Streamlining Its Operations appeared first on SweetProcess.

Organizational goals are more attainable when teams work together in one accord. As the chief operating officer at Frontpoint, a do-it-yourself home security system, Derek Carder set up systems to foster collaboration and prevent the formation of silos within the team. He adopted a servant leadership style to understand employees’ pain points and identify loopholes […] The post Cultivating a Collaborative Culture to Achieve Common Goals appeared first on SweetProcess.

Is your organization leveraging collaboration for success?  After joining a team of nine partners at AO, a full-service architectural services firm, Brendan Farrell’s top priority was to synchronize the organization’s operations. He created opportunities for the partners to combine their expertise through effective collaborations toward accomplishing the organization’s goals.  Brendan Farrell is the guest in this […] The post Cultivating a Collaborative Culture in Your Team for Greater Success appeared first on SweetProcess.

Are you running your business based on data or assumptions? A business that isn’t data-driven is vulnerable to risks. As the head of operations analytics at Calpine, an integrated energy company, Rajeev Aluru streamlines the organization’s business operations from a data-driven perspective to prevent risks and drive digital transformation. Rajeev Aluru is the guest in […] The post Driving Digital Transformation With a Data-Forward Approach appeared first on SweetProcess.

The ability of medium- to large-size businesses to synchronize their operations gives them a competitive edge. As the chief operating officer at Studio Movie Grill, an experiential theater dining company, Brian Hood maintains operational consistency across the organization’s 21 locations. Having the entire team on one page helps them improve their services and mitigate rising […] The post Cultivating a Culture of Consistency in Operations for Continuous Improvement appeared first on SweetProcess.

What are your employees saying about your organization? As director of operations at LCS, Jacob Harder understood that people are the greatest assets of any business. So, he created systems to help his team members be more efficient at their jobs and share their opinions about their work conditions in the organization without fear of […] The post Cultivating Healthy Relationships in Your Team for Collective Success appeared first on SweetProcess.

A business built around its founder suffers sustainability and longevity issues in the founder’s absence. As the chief operating officer at ARHomes, Don Whetro had to create systems for the business to thrive after the passing of its founder, Art Rutenberg. Don Whetro is the guest in this episode of the Process Breakdown Podcast. He […] The post Learn to Pivot From a Founder-Led Organization to a Mission-Led Organization appeared first on SweetProcess.

Are your team members making the most of their strengths in their roles? Having worked with people for more than 20 years in his career, Luis Mar Silva understands that people are at their best when they execute roles based on their strengths. As the director of operations at Hilmar Cheese Company, a cheese production […] The post The Impact of Servant Leadership on Business Growth and Development appeared first on SweetProcess.

Is your business ready to step into the spotlight? Having successfully launched two startups, Huzefa Olia understood the importance of laying a good foundation for a business. As the chief operating officer at 1Kosmos, a digital identity management company, he built an efficient team and created effective processes to solidify the organization’s operations before coming […] The post Emerge From Stealth Mode by Streamlining Your Startup’s Operations appeared first on SweetProcess.

The ability to prioritize and automate tasks helps businesses focus on their core goals for success. As the president and chief operating officer (COO) at Perfect Snacks, a food business that specializes in refrigerated protein snacks, Elizabeth Carter drives growth by aligning the organization’s operations with its most important needs to increase efficiency. Elizabeth Carter […] The post Building Competent Teams With Effective Strategies and Systems appeared first on SweetProcess.

Sarah Brenner is the director of quality assurance at Belvidere Community Unit School District 100. Upon taking the role, Sarah had the mandate to streamline the company’s operations. Part of that mandate was to make information easily accessible to stakeholders, especially the parents and guardians of the students. For this change to happen, the organization […] The post How Belvidere Community School District Trained a More Efficient Staff With Effective Business Process Documentation appeared first on SweetProcess.

Branch operations manager Sarah Beach and certified financial planner Elian Levatino are part of the leadership team at Benchmark Wealth Management, a financial advising firm.  With a strong team of financial experts, the organization was growing at lightning speed using a team-based approach to financial planning. But there was a missing piece in its operations […] The post How Benchmark Wealth Management Streamlined Its Operations With the Right Process Documentation Software appeared first on SweetProcess.

What are the most important things to customers? Answering this question effectively is the best way to provide customer satisfaction. As general manager and chief operating officer at Uncommon Goods, Brian O’Connor built a customer-centric system to drive growth. He’s constantly implementing new strategies to improve their operations and deliver exclusive items to consumers. The […] The post Understanding the Customer’s Priorities for Better Satisfaction appeared first on SweetProcess.

Employees sometimes need more than their take-home pay to go the extra mile in accomplishing organizational goals. As the chief operating officer at NinjaHoldings, a digital lending platform, Jack Snitkovsky doesn’t only streamline the organization’s operations. He also enhances employee engagement. He set up processes to reward employee performance with the right incentives.  Jack Snitkovsky […] The post Increasing Team Performance With Incentives appeared first on SweetProcess.

The formative years of a business can either make or break it.  As head of growth at LULA, Rafi Benzaquen channels his expertise in business operations to establish a strong growth framework for the early-stage intertech startup. From building an efficient team to identifying the right products, Rafi is gradually scaling up the organization. The […] The post Positioning Your Startup for Sustainable Growth appeared first on SweetProcess.

Does your team have the right values to successfully navigate change? Having served in the military, Dave Davies understands that there’s no limit to what a team can achieve with a positive attitude. As the chief operations officer at Force Management, he prioritized the character of potential team members over their experience when hiring for […] The post Prioritizing Character Over Experience for Sustainable Growth appeared first on SweetProcess.

Leading large and diverse teams spread across the United States is challenging. Servant leadership sets a precedent for the entire organization. As the chief operating officer at Versa Integrity Group, a fast-growing asset integrity management company, Anthony Chaney is responsible for about 1,000 employees and more than 300 customers out of 23 locations in the […] The post Growing Your Team With a Servant Leadership Style appeared first on SweetProcess.

Launching new products into the market can be a challenging process, with competitors employing every marketing strategy possible to keep new entrants at bay. Carleen Pan makes complex marketing issues look easy with her problem-solving skills. Joining the team at VIDERI, she helped the organization launch new products and streamline its operations by implementing effective […] The post Streamlining Marketing Operations for Successful Product Launch appeared first on SweetProcess.

Have you empowered your team with the right tools to excel in their jobs? Adopting effective workflow tools is necessary to thrive in a competitive market. As the chief operating officer at How To MANAGE a Small Law Firm, Alejandra Leibovich was adamant about not leaving room for human errors. She leveraged her expert design […] The post Minimizing Human Error With Custom Software for Higher Efficiency appeared first on SweetProcess.