Business & Technology Insights From Capgemini

Quality and its perception can convert customers to ambassadors or send you back to the drawing board. But just how correlated is quality assurance and customer experience? The World Quality Report 2018-19 has a few pointers. This annual report is a global benchmark, examining the state of application quality and testing practices across multiple industries in 32 countries Download your copy of the 10th edition of World Quality Report : https://goo.gl/KyY4ML

L’IA prolonge nos capacités, rien de plus naturel alors que de l’appréhender comme un nouveau sens qui favorise l’émergence de nouvelles opportunités dans l’univers professionnel. Quelle remise en question pour les entreprises, nouveaux modèles, nouvelles approches ? Le 20 septembre 2018, Capgemini a organisé une soirée exceptionnelle réunissant grandes entreprises, startups et experts, sur le format original d’une émission de radio animée par Usbek & Rica, le média qui explore le futur.

L’IA prolonge nos capacités, rien de plus naturel alors que de l’appréhender comme un nouveau sens qui favorise l’émergence de nouvelles opportunités dans l’univers professionnel. Quelle remise en question pour les entreprises, nouveaux modèles, nouvelles approches ? Le 20 septembre 2018, Capgemini a organisé une soirée exceptionnelle réunissant grandes entreprises, startups et experts, sur le format original d’une émission de radio animée par Usbek & Rica, le média qui explore le futur.

L’IA prolonge nos capacités, rien de plus naturel alors que de l’appréhender comme un nouveau sens qui favorise l’émergence de nouvelles opportunités dans l’univers professionnel. Quelle remise en question pour les entreprises, nouveaux modèles, nouvelles approches ? Le 20 septembre 2018, Capgemini a organisé une soirée exceptionnelle réunissant grandes entreprises, startups et experts, sur le format original d’une émission de radio animée par Usbek & Rica, le média qui explore le futur.

Join Sjoerd Albers (https://twitter.com/sjoerdas82), our Salesforce consultant, as he initiates an interesting conversation around changing customer expectation with our Capgemini Netherland’s Director of industry 4.0, Rajat Sabharwal (https://www.linkedin.com/in/rajat-sabharwal-5266687/) They go on to speak about Salesforce technologies that now affect the ways the manufacturing industry looks at customer experience and services in general. They go on to talk about service cloud, field service lightning, communities and IoT. Have a listen. Connect with us at Dreamforce 2018: bit.ly/2xreZun Image Source: Clicksoftware.com

"Virtual and augmented reality are two technologies most commonly associated with consumers, but are quickly being adopted by organizations for use in their operations. According to our recent report, half of all large enterprises that are currently not implementing AR and VR technologies in their business operations, expect it to be mainstream in their organization within the next three years. Our latest report, “Augmented and Virtual Reality in Operations: A guide for investment”, surveys over 700 individuals with considerable knowledge of their organization’s AR/VR initiatives. The report provides insights on the ways enterprises are using immersive technology and the benefits they are beginning to see – which are found to be either meeting or beating the expectations of 82% of enterprises. Across multiple industries, the report also revealed that two thirds of businesses see AR as more relevant than VR, despite being more complex to implement. Increased productivity and efficiency are found to be top be

Digital Learning Operations can lead to a more switched-on, curious and agile workforce, significant cost savings and a stronger employer brand. HR Transformation expert, Anjali Pendlebury Green explains how in this podcast.

Fail to prepare for digital transformation, and you’re preparing to fail Service Integration and Management(SIAM) from Capgemini helps the world’s leading organizations deliver consistently high-quality IT services through cutting-edge technology and a deep knowledge. Chris King, expert in Service Integration explains how.

Traditional anti-virus end-point security solutions are not powerful enough to safeguard modern endpoints against a new breed of cyber-attack, zero-day attacks and Advanced Persistent Threats. Pramod Kuksal, Global Head of Future Ready EPaaS at Capgemini spoke to Richard Starnes, Chief Security Strategist at Capgemini about the challenges organizations are facing for endpoint security and how to overcome them. To know more, visit: https://goo.gl/6bskhG

Our Salesforce experts talk about the importance of having a real business impact for organizations implementing Digital enabling technologies. They go on to talk about addressing clients’ changing business needs and using latest digital technologies to achieve tangible business outcomes. Join the conversation with Eustache Bountzoukos (linkedin.com/in/eustache-bountzoukos-89b18623), senior Salesforce Consultant as he speaks with (https://twitter.com/pradiptobasu)Digital Transformation leader and Chief Digital Officer at Capgemini Netherlands about diverse business value centric topics around the salesforce technology product portfolio. Connect with us at Dreamforce 2018: https://bit.ly/2xreZun Image Credits: mojix.com

Created in partnership with CIO from IDG, episode 2 of the cloud automation podcast series investigates if DevOps is killing jobs or simply changing them and how will it impact the training and reskilling of resources. Forward-thinking enterprises are embracing new technologies such as DevOps to grow more agile, stay relevant and compete more effectively. DevOps goes hand-in-hand with automation, transforming development, testing, deployment and operations while improving IT efficiency. Yet for all the positives surrounding DevOps and automation, there are concerns about the potential implications. Does breaking down the silos between operations and development mean fewer jobs on both sides? Is automating elements of development, testing, deployment and operations putting IT jobs at risk? Visit www.capgemini.com/cloud to learn more. Speakers • Joe Coyle (https://twitter.com/josephcoyleusa) – Global CTO for Cloud Services, Capgemini • Charlie Li (https://twitter.com/CharlieLi_Cloud) – Chief Cloud Officer for

Created in partnership with CIO from IDG, episode 1 of the Cloud automation podcast series examines the DevOps philosophy that is fast gaining traction among CIOs. A recent IDG survey found that 54% of IT executives were using DevOps in some part of their businesses. By unifying development and operations, DevOps supports a faster, more responsive style of software development, where the inherent feedback loops work to resolve issues faster and promote innovation. Yet DevOps isn’t a product you can buy and deploy, or even a methodology you can just roll-out. It’s a combination of technologies, tools, processes and cultural change, all of which need to be in place. Visit www.capgemini.com/cloud to learn more. Speakers: Ben Scowen (twitter.com/bescowen) - xPaaS Business Lead, Capgemini Cloud Platform Amanda Clay (twitter.com/mandclay)- xPaaS Product Marketing Lead, Capgemini Cloud Platform Charlotte Jee - Techworld Editor

As a part of our dedication to innovation, the Capgemini AIE will be this year’s main sponsor of STHLM Tech Fest, where 5,000+ innovators and startup ecosystem leaders will gather to share the latest in technology. Johan Hallberg, (https://twitter.com/johanhallberg) Our CTO for Digital Customer Experience in Sweden has a detailed conversation with Tyler Crowley, (https://twitter.com/steepdecline) Founder / Organizer at STHLM Tech Meetup about this year's meetup. Complete agenda here: http://www.sthlmtechweek.com/

There is a massive power sector change underway and it's being lead by the DSO-DNO. Our experts, Mike Wilks (https://www.linkedin.com/in/mike-wilks-15014833/) and Dr. David Butcher (https://www.linkedin.com/in/drdavidbutcher/) discuss what is driving this change in the power distribution system and what does the power distribution system of the future look like? Get in touch with them to join the conversation, we welcome your comments!

The second podcast in the ADMnext series is on Digital Twins. Digital transformation program manager Priya Patra discusses everything you need to know about the rise of the “Digital Twin” and how it’s changing the world. She discusses some interesting examples from sectors like space exploration and Energy & Utilities. Get in touch with Priya via mail at Priya.patra@capgemini.com or contact her on Twitter (@priyapatra) or LinkedIn (https://www.linkedin.com/in/priyapatra/) Links from World IoT Congress 2015: • https://www.iotsworldcongress.com/photos-videos/ges-digital-twin-and-industrial-internet-leadership-colin-parris-ge/ • https://www.media.mit.edu/people/joep/projects/ • https://www.iiconsortium.org/ • https://www.iiconsortium.org/iiot-world-tour/turin-17/CyberPhysical_Systems_Era_Robert_Plana_GE_Digital_2.pdf

The Staffing and Professional Services industry is facing unique challenges in today's world. In this podcast, OSL Finance capability leader, Chris Romac takes a look at some of these challenges and how Capgemini is resolving these with innovative solutions. If you have questions about your staffing challenges and would like insight into how you can address them, you can connect with Chris on Twitter (@RomacChris) or on LinkedIn (https://www.linkedin.com/in/chris-romac-3b20943/)

Listen in to Terence Stamp (https://www.linkedin.com/in/tnstamp) & Juan Carlos Pascual(https://twitter.com/jkpascual) as they discuss the ways in which organizations can reinforce their applications' security, the impact of GDPR & emerging technologies on applications' security.

Head of Solutions & Service Innovation for Application Services, Gary James (https://www.linkedin.com/in/garyjamescapgemini/) discusses key trends that have occurred in the Application Services market and how these trends will evolve in the years to come. Gary also talks about constraints faced by CIOs in the podcast. He has written two blogs on the subject that elaborate on the topic. The constrained CIO—case study 1— unique supply chain challenges on a global scale: https://goo.gl/dCr4qY The constrained CIO—case study 2—building the shiny town in the shadow of the old: https://goo.gl/vXMNg3

The end-user market landscape is changing dramatically - digital transformation, mobility, consumerization, and rising workforce decentralization are the buzzwords today. In view of this, we have launched the Connected Employee Experience portfolio of offers – Connected Workplace, Connected Office and Connected Employee – bringing in new choices and flexibility to support employees and improve engagements and interactions. Get more details on https://goo.gl/ZTKwKc

It is a well-known fact that for winning more business and financial growth of the company, it is important to design applications with a user-first mindset. In this podcast, Vijay Karna, Business Process Change Management Leader talks about how happy users can become your most influential brand ambassadors, and how user experience enhances user productivity and builds efficiency. He also spoke with Anastasiya Kroepfl, our Business Process Change Manager about how a good digital user experience can help companies lower support costs and help them in making better product decisions. Participants – Vijay Karna - https://twitter.com/Vijay_Karna Host - Anastasiya Kroepfl - https://www.linkedin.com/in/anastasiya-koepfl-phd/