Business & Technology Insights From Capgemini

Artificial intelligence (AI) is giving customer experience a shot in the arm. Organizations are increasingly adopting conversational chatbots for providing customer service. Airports around the world are investing in mobile androids that help travelers with directions. Hotels are experimenting with voice-assisted in-room controls. How consumers engage with businesses is evolving dramatically and organizations are using this technology to achieve a range of business goals. To understand AI’s impact on customer experience in particular, our new research, The Secret to Winning Customers’ Hearts with Artificial Intelligence: Add Human Intelligence, explores how consumers perceive AI and which interactions they believe could be better delivered by humans, which by AI, and which by a mix of humans and AI. In this podcast, Jerome Buvat, Head of Capgemini's Digital Transformation Institute gives us a glimpse into the key findings. Download the report: The Secret to Winning Customers’ Hearts with Artificial Intellige

There is no doubt that organizations understand the importance of digital transformation. Worldwide spending on digital transformation technologies – hardware, software, and services – is expected to cross the $2 trillion mark by 2021. But, are organizations turning these investments into successful transformation journeys? In our 2012 research with the MIT Center for Digital Business, we established that a high-performing cohort of organizations – digital masters – outperformed their peers in every industry. Six years on we undertook new research to gauge whether large organizations have mastered the art and the science of digital transformation and one would expect the level of digital mastery to have progressed from 2012. Download the report: https://goo.gl/cjiSJr

"Product-based business models are being disrupted by service-based business model, new skills are needed in a world of smart products, and innovation success depends on the effectiveness of a company’s open ecosystem. Capgemini's recent research examines how manufacturers are balancing two priorities: using digital to get legacy products to market quicker while investing in new smart products to capitalize on the servitization opportunity (deriving revenues from services). Download the report: https://goo.gl/Hd59o3"

Join our experts from around the globe as reflect on the announcements made at SAPPHIRE NOW on C4HANA, SAP Intelligent Enterprise, S/4HANA Cloud. They provide insights into how this will affect how we engage with our clients and provide new opportunities within Fast Digital for Discrete Industries. They discuss how SAP is planning to revolutionize the customer journey with the new C/4 HANA platform embracing the SAP Intelligent Enterprise.

Christer Jansson (www.linkedin.com/in/christerjansson/) and Richard Starnes (twitter.com/rrstarnes) discuss the advantages of a Managed Security Operations Center, either dedicated or multi-client, and how it can help organizations face the increase in the frequency, scope and sophistication of cyber attacks. https://goo.gl/YLRnUs

Engagement Layer is a powerful approach to deliver digital initiatives with minimum disruption and faster return on investment. Experts Sowmi Jagadeeshi (https://www.linkedin.com/in/sowmijagadeeshi) and Josh Hoyt (https://www.linkedin.com/in/josh-hoyt-10313a2/) discuss how your business processes can be transformed with an engagement layer. Get in touch with them to join the conversation, we welcome your comments!

Join our experts from around the globe as they share their predictions around sapphire now including announcements, new products and exciting news. Our experts will weigh in on areas of retail, Fast Digital for Discrete Industries and along with the SAP family of solutions including HANA and Leonardo. Experts include: Frank Wammes, Capgemini CTO (https://twitter.com/fwammes) Dave’s Harrelson of LYONSCG, of the Capgemini family (https://www.linkedin.com/in/davidharrelson ) Alex Bulat, S/4 HANA expert (https://twitter.com/AlexBulat) Philippe D’Amato, Fast Digital for Discrete Industries (https://twitter.com/phdamato) Sunil Avhad, Digital Innovation (https://twitter.com/Sunil_Avhad)

The conversation continues and keeps getting better with Frank Wammes, CTO Continental Europe (https://twitter.com/fwammes)and Johan Hallberg, CTO DCX, Sweden (https://twitter.com/johanhallberg) Listen to this sensational podcast and send in your topic requests to Frank & Johan to address upon in their next podcast. Image Source: novoed.com

Rajen Sheth, Senior Director of Product Management at Google Cloud Artificial Intelligence & Ron Tolido, Global CTO of Insights & Data at Capgemini(https://twitter.com/rtolido)join us to chat about the Digital Transformation Institute’s research on Artificial Intelligence in the eleventh edition of the DIgital Transformation Review. Download the report: https://goo.gl/1z2Btm Subscribe to newsletter: Capgemini.com/DigitalTransformationInstitute

Join Graham Hunt (www.linkedin.com/in/graham-hunt-7395671a/) & Patricia Evans (www.linkedin.com/in/patriciaevans/) as they discuss the findings from our new survey on how organizations can gain competitive advantage by seizing the opportunities brought by GDPR. Read our report here: goo.gl/c6HvE1

Subscibe to our newsletter: Capgemini.com/DigitalTransformationInstitute Follow Jerome Buvat: twitter.com/JeromeBuvat

Europe’s Global Data Protection Regulation (GDPR) will be in effect from May 25. As organizations across the world scramble to be ready fearing stricter regulatory action owing to non-compliance, our experts say organizations must look beyond the compliance mandate. Join Pierre-Luc Refalo (twitter.com/plrefalo) and Richard Starnes (twitter.com/rrstarnes) as they discuss findings from our new survey on how organizations can gain individuals’ trust and competitive advantage. https://goo.gl/c6HvE1

Join Pascal Brosset, EVP & CTO - Digital Manufacturing (https://twitter.com/BrossetPascal) as he takes us through the emerging trends in Industry 4.0

Join Mike Turner (@mturner528), Tim Bridges (@TimMBridges) and Marisa Slatter (@marisaslatter25) as they discuss how cybersecurity investment can not just protect, but also help grow a retail business.

Join Jerome Buvat, Global Head of Research, (twitter.com/JeromeBuvat) as he provides a sneak peek into the Digital Transformation Institute’s upcoming report on automated smart factories. Subscribe here to receive an advance copy of new research reports from Capgemini’s Digital Transformation Institute: https://goo.gl/ditJS1

Capgemini’s Business Services team has re-imagined their renowned Finance & Accounting services for the age of automation. In this podcast, Head of Business Transformation Services, Carole Murphy, explains how Finance Powered by Intelligent Automation evolved from Capgemini’s leading F&A offering.

Of the three and a half billion internet users out there, three billion are active on social media. Can you really afford not to know what they’re saying? Join Carlos Mora De La Cruz (https://twitter.com/cmoradelacruz), Digital Marketing Expert and Harshad Apte (https://www.linkedin.com/in/apteharshad/) Social Media Stream Lead at Capgemini as they deep dive into the subject.

Join Azahara Fernández, Junior Consultant, Microsoft Web Developer(https://twitter.com/azahara_fergui)and Nupur Kumari, Expert in Risk & Compliance(https://twitter.com/nupur127) as they discuss about empowering and promoting women working in technology in Asturias and throughout Spain.

Frank Wammes, CTO, Continental Europe, Capgemini (www.twitter.com/fwammes ) and Johan Hallberg, CTO, Digital Customer Experience, Sweden (twitter.com/johanhallberg) is back with another electrifying discussion on #DigitalTransformation and #Innovation. Tune in as Inanna Lallerstedt from Nodified (https://www.linkedin.com/company/nodified/ ) joins the conversation as a special guest.

Join Kees Jacobs, consumer products and retail expert in Capgemini’s Digital Customer Experience practice (twitter.com/kees_jacobs), as he discusses scaling internet of things (IoT) initiatives.