Carriersedge Podcast

Episode 17, recorded January 25, 2018, discusses the issue of creating effective company cultures, hiring tricks and pitfalls, and the Best Fleets scoring process, among other things. Sections include: - 00:00 - Creating a driver-centric culture - 21:06 - Right ways and wrong ways to find drivers - 38:40 - Scoring the 2018 Best Fleets - 48:25 - Product updates

Episode 16, recorded January 4, 2018, sees Mark and Jane rested and recharged after Christmas vacation, discussing course update philosophy, interface design, and staffing. Sections include: - 00:00 - Best Fleets update - 05:30 - Studio upgrades and recording tricks - 13:40 - Reg changes and course updates - 33:43 - Interface design and working with graphics people - 48:22 - Challenges hiring developers and instructional designers

The podcast is back! After a 3 month absence, Episode 15, recorded November 29, 2017, discusses the reasons for the hiatus, what's happening in the product world, and the state of the Best Fleets program. Sections include: - 02:26 - Conferences, and public speaking tips - 25:38 - Leadership and the importance of curiosity - 32:04 - New Parking and Deliveries course - 36:15 - What's happening in the Best Fleets program - 49:32 - Upcoming projects

Episode 14, recorded August 10, 2017, includes an review of the issues being addressed in the next course, a discussion of all the times when training is the wrong answer, and a few other odds & ends as well. Sections include: - 04:00 - Request for listener feedback - 08:15 - Parking lot and delivery safety issues - 35:05 - When training makes things worse instead of helping - 57:00 - Jane's TMC TechTalk radio appearance

Episode 13, recorded July 20, 2017 has Mark and Jane back from vacation and well rested! Topics of discussion include Jane's latest course, why Correct-To-100 tests don't work, and the scary reality of Internet security. Sections include: - 00:00 - Vacation and live bands - 16:48 - New Distracted Driving course and why it's such a big deal - 43:30 - Correct-to-100 and the importance of knowledge testing - 54:40 - Internet security and current threats

Episode 12, recorded June 16, 2017, features a review of TCA's Workforce Builders Conference, and a discussion about how trucking can do more with corporate social responsibility. Topics include: - 01:45 - Adventures in Missouri and Kansas - 13:35 - Turning driving into a mission, and corporate social responsibility - 38:50 - Distracted driving and how to make courses interesting - 44:20 - New features coming soon

Episode #11, recorded May 26, 2017, has Mark & Jane back from one conference and prepping for another. In between, several observations about communication and service best practices, from outside the trucking industry. Topics include: - 0:03:42 - Report from TCA's Safety & Security Conference - 0:24:40 - Jane's busy media schedule and upcoming stories - 0:36:30 - The school system and how not to do communication - 0:47:08 - Good lessons from bad customer service - 1:03:20 - Plans for WFBCon

Episode 10, recorded April 24, 2017 discusses recent course development activities, learning theory, and more. Topics include: - 0:04:15 - Challenges of creating an Accident Scene course - 0:28:24 - Organizing software development, and the challenges of implementing technology - 0:48:04 - Active vs. Passive learning, and why it matters - 1:04:51 - Upcoming events

Episode 9, recorded April 3, 2017, sees Jane & Mark back from the TCA Annual Convention in Nashville with many observations and new ideas. Topics of discussion include: - 00:00 - Convention review and the Best Fleets award presentation - 27:35 - Outthinking the competition and innovating inside the fleet - 39:11 - Copying ideas vs. adapting, and why everyone should be using conference calls - 45:36 - Disrupting training and facing resistance - 49:31 - What's next in development - 52:45 - Why cutting costs is a dangerous game

Episode 8, recorded 13, 2017 includes a guest for the first time. In an experiment that produced mixed results, Mark and Jane welcome Tommy Ngo, support rep extraordinaire, to discuss his experiences with customers, and some of the new activities he undertaking. On the positive side, Tommy has lots of insights and is very entertaining! Unfortunately, though, a different recording process was used for the interview, resulting in AM-radio sound quality. The process will be fixed before the next podcast!

Episode 7, recorded February 15, 2017, focuses on adult learning theory and training development best practices. Topics of conversation include: - 02:41 – Evaluating training effectiveness in trucking - 25:45 – Learning styles - 50:54 – Best Fleets on the radio, and other news

Episode 6, recorded January 16, 2017, features Mark and Jane back from Christmas vacation and ready to face the new year! Topics of conversation include: - 00:00 - Vacation excitement - 06:00 - Alternate languages and the quality control process - 16:23 - Truckload Authority and the usefulness of a pool - 28:43 - The challenges of compiling and scoring the Best Fleets to Drive For - 34:14 - New CarriersEdge features coming soon - 37:30 - Website design and the evolution of corporate websites

In episode 5, Jane and Mark are tired - after 6 weeks of conducting Best Fleets to Drive For interviews, the pair are a little punchy! However, some insights and trends have emerged through this year's program, along with a picture of where the industry is at right now. Also featured in this episode - an update on FSMA training and some other new courses coming early in the new year

Episode 4, recorded November 14, 2016 discusses: - Mark's injuries - FSMA and the process of deciding what courses to build - Updates and initial data from the Best Fleets to Drive For program - Why scheduling an interview tells us how good a fleet is ...and a few others things as well!

Episode 3, recorded October 20, 2016, features: - Best Fleets to Drive For updates, and a discussion of the evaluation process - The difference between training and meetings, and why the distinction matters - Tales of horrible training experiences past - A report from ATA MC&E and plans for the SS&HR conference - Product news ...plus a few other things

Episode 2, recorded late September 2016, features: - Updates on the Best Fleets to Drive For program - A discussion of technology usability and best practices for information design - Thoughts on why eLearning implementations sometimes fail - Upcoming events for CarriersEdge ... and more!

The first podcast episode! Topics include: - Vehicle Inspection and the course development process - New features and functionality in CarriersEdge - Adventures in the tech industry - Open door policy - Upcoming events and updates