Cio Talk Network Podcast

IT Services Management (ITSM) started as a set of best practices to deliver better IT. However, the execution touches almost every area of business. Isn't it time that we exploit ITSM's potential beyond IT? Guest 1: David Cannon Title: President, itSMF USA Board. Co-author, Service Operation book for ITIL v3. ITSM Practice Principal, HP Guest 2: John Foley Title: Director – IT Governance, Alcatel-Lucent For more details and related content: https://www.ciotalknetwork.com/leveraging-itsm-beyond-it

Today's IT security is only as effective as the human beings who implement and monitor it. Technology may promise self healing, intelligent, automated systems that will proactively respond to threats. How soon will this be a reality? Will this be state of the art IT security ...IN THE YEAR 2050? Guest 1: Carey Nachenberg Title: Chief Architect and Symantec Fellow, Security Technology and Response, Symantec Guest 2: Al Kirkpatrick, CISM, CISSP Title: Vice President, Chief Information Security Officer, First American Corporation Guest 3: George Dolicker Title: Chief Information Security Officer, Lenovo Guest 4: Howard Smith Title: EChief Technology Officer, CSC, European Group Global lead CSC Collective Intelligence BPM Author, Co-founder BPMI.org For more details and related content: https://www.ciotalknetwork.com/it-security-future-perfect

With the economic explosion in India has come challenges of managing growth and competitive pressures. Changing from the relatively insignificant business function of keeping computers running to becoming a mission critical backbone of an organization, enterprise IT's role requires a complete transformation in terms of people, processes, and technology. How are IT leaders in India coping? Guest 1: Christopher J. Rence Title: Chief Information and Business Transformation Officer, FICO For more details and related content: https://www.ciotalknetwork.com/india-the-new-face-of-enterprise-it

Consolidation of IT infrastructure, applications, and data is the logical way to control costs, but how much consolidation is practical? Too much and the end result may be a lethargic monolithic IT with a lot of inertia and intertwined critical parts requiring meticulous synchronization. Given the speed of technology change, is this approach practical? Guest 1: John Conley Title: Deputy Chief Information Officer, Governor's Office of Information Technology, State of Colorado Guest 2: Bruce J. Goodman Title: Senior Vice President and Chief Information Officer, Humana For more details and related content: https://www.ciotalknetwork.com/is-it-consolidation-the-right-strategy

It wasn't long ago when using office productivity applications online were considered a fad. Enterprise applications are already running in (software as a service) SaaS and/or are internally hosted and used over a browser. A perceived inconvenience held us to the desktop. With web2.0 applications for office productivity gaining ground, can we safely say good-bye to desktops? Are we there yet? Guest 1: Gregory R. Simpson Title: Chief Technology Officer, Synchrony Financial Guest 2: Joshua Holbrook Title: Director, Enterprise Research, Yankee Group For more details and related content: https://www.ciotalknetwork.com/burn-the-desktop-lets-work-online

Organizations have long been using Corporate Social Responsibility (CSR) as a PR tool and/or cost of doing business. IT facilitates organizational changes such as those related to CSR, through communication and collaboration. So, are organization empowering IT leadership to take an active part in genuine CSR vs. just being a business enabler? And, since IT is also a source of environmental damage and a facilitator of change towards CSR, how can it be both hero and devil at the same time? Guest 1: Georg Kell Title: Executive Director, The United Nations Global Compact Guest 2: Stanley S. Litow Title: Vice President, Corporate Citizenship & Corporate Affairs and President, IBM International Foundation For more details and related content: https://www.ciotalknetwork.com/can-it-bring-on-true-csr

Many organizations require virtually 100% uptime. This means more than just implementing internal or vendor SLA's. How exactly do you train people and develop a 100% uptime culture? What kind of technologies and processes do you have to put in place? Guest 1: Steven Rubinow Title: Executive Vice President & Chief Information Officer, NYSE EURONEXT Guest 2: Imad Mouline Title: Chief Technology Officer, Gomez, Inc. For more details and related content: https://www.ciotalknetwork.com/always-up-it-beyond-slas

A CIO needs to keep his/her IT organization agile to handle uncertainty, rapid business changes, disruptive innovations, and cater to management that may not have the patience to wait for long term IT projects. On the other hand, careful strategy, consistency of effort, and an eye focused firmly on future goals are also needed. What should a CIO train for? Becoming a sprinter or marathon runner? Guest 1: Jane Landon Title: Chief Information Officer, NYC Department Of Finance, NY, NY Guest 2: Steve Bandrowczakk Title: Chief Information Officer (CIO), Nortel Networks For more details and related content: https://www.ciotalknetwork.com/cio-dilemma-be-a-sprinter-or-marathon-runner

Most innovations including virtualization, SOA, and Web 2.0 are still not fully cooked and have security vulnerabilities. Furthermore, there are more new innovations in the pipeline. How does an enterprise secure anything when everything is in flux? Guest: John Pescatore Title: Vice president and Research Fellow, Gartner Research For more details and related content: https://www.ciotalknetwork.com/security-a-moving-target

Organizations are adopting ECM (Enterprise Content Management) systems to handle the deluge of different types of content coming from many different sources. How successful are they at getting a handle on all that content, and when successful, have they figured out ways of leveraging it all as an asset to increase ROI instead of just passively storing it? Guest 1: Melissa Webster Title: Program Vice President, Content & Digital Media Technologies, IDC Guest 2: Carl Kessler Title: Vice President, Worldwide Development, IBM For more details and related content: https://www.ciotalknetwork.com/exploiting-ecm-to-maximize-roi

Is being a creative CIO based on natural talent alone? ....Or can critical skills like thinking "outside the box" (OTB) be learned? What balance of innate and acquired skills make the difference between a merely good CIO and a truly creative IT leader? Guest 1: Calvin S. Sihilling Title: Chief Information Officer and Executive Vice President, Nash Finch Co. Guest 2: Michael J. Gelb Title: Noted Author, Lecturer on Innovation & Creativity For more details and related content: https://www.ciotalknetwork.com/is-thinking-otb-a-question-of-nature-or-nurture

A fresh graduate (even with MIS as a major) usually has little clue about how real world IT works. If ongoing education programs are ineffective in retooling or improving worker value, can IT and academia come together to create an ongoing certification program, to keep track of an IT graduate’s training and career advancement, from college throughout his career? Guest 1: Harry R. Lewis Title: Gordon McKay Professor of Computer Science, Harvard College Guest 2: Kevin R. Faughnan Title: Director, IBM Academic Initiative, Software Group For more details and related content: https://www.ciotalknetwork.com/better-it-workforce-through-an-industry-academic-partnership

While there's a lot of emphasis on IT Governance, organizations have been building silo IT governance mechanisms to solve problems in isolation. This is a reactionary and prevents IT from making a strategic impact. How about proactively designing IT governance around an organization's overall objectives and performance goals and continually redesigning whenever these objectives and goals change? Guest 1: Lynn Lawton, CISA, FBCS CITP, FCA, FIIA, PIIA Title: International president, ISACA and the IT Governance Institute (ITGI) Guest 2: Jeff Johnson Title: Vice President, IT Infrastructure, Constellation Energy For more details and related content: https://www.ciotalknetwork.com/redesigning-an-effective-it-governance-model

What would it be like if an end user could be offered real flexibility in the way they use technology? This would include maintaining central control with respect to security and who gets what, as well as an almost self-healing desktop environment less dependant on support personnel. Are we there yet? Guest 1: Ben Grimes Title: Chief Technology Officer, Avocent Co. Guest 2: Barbara M. Crane Title: Vice President of Solutions Delivery, DSW Inc. For more details and related content: https://www.ciotalknetwork.com/choice-computing-no-problem

There have been multiple best practices and methodologies proposed to minimize the risk related to software projects (iterative, agile, etc.). With stakes so high, organizations are open to any and all suggestions and deploy internal/external resources to help select the right software project methodology and manage execution. Still we can count more failures than success. Are we missing something here? Guest 1: Russ Daniels Title: Vice President and Chief Technology Officer, HP Enterprise Services Hewlett-Packard Guest 2: Steve Moffett Title: Vice President of Solutions Delivery, DSW Inc. For more details and related content: https://www.ciotalknetwork.com/software-project-success-beyond-flipping-a-coin

We've virtualized servers, networks, storage, applications, and I/O, and reduced the physical infrastructure footprint. The next step is to maximize performance. What avenues are being explored and what benchmarks can we reach or exceed? Guest 1: Simon Crosby Title: Chief Technology Officer, The Virtualization and Management Division of Citrix (formerly CTO of XenSource) Guest 2: Tom Bishop Title: Chief Technology Officer, BMC Software Guest 3: Dr. Tim Marsland Title: Sun Fellow, Chief Technology Officer, Software Organization, Sun Microsystems Inc. Guest 4: Brian Stevens Title: Chief Technology Officer and Vice President, Engineering, Red Hat For more details and related content: https://www.ciotalknetwork.com/virtualization-performance-stretching-the-envelope

Whether it's used for security surveillance or as a resource for an enterprise, Video over IP has penetrated the enterprise. What used to be an operations issue is now one more headache for the IT leader. What does getting Video over IP buy us? While it's a bandwidth hog, could there be benefits worth the investment? Guest: CIO Talk Network Title: Host & CEO, CIO Talk Radio For more details and related content: https://www.ciotalknetwork.com/video-over-ip-opportunities-and-challenges

Most IT leaders don’t take much needed long vacations. The fears are that on one hand, if something happens, they’ll have a mess to fix. On the other hand, if everything works smoothly in their absence, corporate management may wonder if they are worth the pay. Should/Can a CIO enjoy a long vacation? Guest 1: Mark Tonnesen Title: Vice President IT, Chief Information Officer, Logitech Guest 2: Jack Staehler Title: Group Vice President, Technology, Orbitz Worldwide For more details and related content: https://www.ciotalknetwork.com/can-a-cio-afford-a-2-week-vacation

SaaS promises big relief while causing new headaches such as: Identity Management challenges, difficulties in moving quickly and seamlessly from one SaaS offering to another, and greater difficulty in isolating issues within the brave new world of mashups. Guest 1: John Rowell Title: Chief Technology Officer, Opsource Guest 2: Joe Burton Title: Chief Technology Officer, CISCO-Unified Communications Guest 3: Ben Pring Title: Research Vice President, Gartner IT Services and Sourcing Group For more details and related content: https://www.ciotalknetwork.com/saas-management-morphing-pain

With stakes continually rising, maximizing the use of IT talent and resources can become so demanding, it becomes counter productive. Burnt out and struggling with grueling hours toiling over ever growing task lists, IT soldiers suffer from battle fatigue with negative results ranging from acute productivity loss to resignation resulting in loss to an organization of valuable system/business knowledge. Guest 1: N. Dean Meyer Title: Organizational Transformation Author and Coach, NDMA Guest 2: Christina Maslach Title: Professor of Psychology, Vice Provost, University of California, Berkeley For more details and related content: https://www.ciotalknetwork.com/a-burnt-out-it-workforce-diminishing-returns