Cio Talk Network Podcast

How we negotiate the IT services or software licensing related contracts has a significant impact on how IT meets “getting more done with less” expectations set by executive management. How do we plan and carry out such negotiations for success? Is outsourcing such contract negotiations a good option? Guest 1: Tim Cowen Title: Chairman, IACCM. General Counsel, Commercial Director, BT Global Services Guest 2: Mario Lavoie Title: Vice-President, Contracts & Negotiations, IBM - Global Guest 3: Robert G. DiGiaro Title: Director, IT Sourcing - America, CREDIT SUISSE For more details and related content: https://www.ciotalknetwork.com/effective-it-contract-negotiations

While Enterprise Virtualization technology has tremendous potential what does it take for an IT leader to get it introduced and adopted in his/her organization in a planned fashion? What are the challenges and possible remedies? Guest 1: John Deane Title: Senior Vice President, AIM Management Group. Chief Technology Officer, INVESCO Plc Guest 2: Jon Prall Title: Vice President of Operations, Six Apart Guest 3: Jeff Lush Title: Executive Chief Technology Officer, OI&T Operations and Security, US Department of Veterans Affairs For more details and related content: https://www.ciotalknetwork.com/adopting-enterprise-virtualization-a-practitioners-perspective

Business and IT are changing at a warp speed. IT leadership is on its toes playing catch-up with a mandate to make IT lean and do more with less. On top of that, we have the baby boomer exodus which will be leaving IT departments with an acute manpower crunch. If you are an over worked CIO who has had enough already, you can imagine work life 5 years from now. If you are a CIO aspirant, assess if this is still the job for you, and buckle up! Guest 1: Bob Keefe Title: Past President (2008), SIM Senior Vice President and CIO, Mueller Water Products, Inc. Guest 2: Leo Collins Title: Vice President of Advocacy and Communities of Interest, SIM. CIO, Lion's Gate Entertainment For more details and related content: https://www.ciotalknetwork.com/life-of-a-cio-in-2012

Rising costs in India are pushing US and European organizations to shift their focus to China for their outsourcing (IT and BPO) needs. Is outsourcing really all about just getting lowest cost option? Could this mindset be a recipe for failure? Guest 1: F. Warren McFarlan Title: T.J. Dermot Dunphy Baker Foundation Professor of Business Administration, Harvard Albert H. Gordon Professor of Business Administration, Emeritus, Harvard Guest 2: Bud Mathaisel Title: Senior Vice President and Chief Information Officer, Achievo Corporation For more details and related content: https://www.ciotalknetwork.com/from-curry-to-wontons-following-cost-leadership

The airline industry has been through a rough ride. Cost cutting measures go only so far. How is IT contributing towards making airline companies more sustainable, agile, and profitable? Guest 1: Gerry Coady Title: Vice President and Chief Information Officer, Frontier Airlines Holding, Inc. Guest 2: Santiago Ontañón Title: Executive Vice President and Chief Information Officer, Mexicana Airlines For more details and related content: https://www.ciotalknetwork.com/remaining-airborne-through-it

Continuous Quality Improvement (CQI) in IT mandates that we implement standardized processes to ensure predictable execution and results and reduce error probabilities. Innovation on the other hand requires us to break the mold and think out of the box and even make mistakes. How can these two co-exist in an IT organization and deliver optimum value? Guest 1: William H. Morgan Title: Executive Vice President and Chief Information Officer, The Philadelphia Stock Exchange (PHLX) Guest 2: Sandra Palumbo Title: Research Fellow, The Yankee Group For more details and related content: https://www.ciotalknetwork.com/cqi-vs-innovation-in-it-catch-22

Some claim that while the IT shared services model looks good on paper, it’s a nightmare to implement and doesn’t produce the promised ROI. Is this true? What is the actual success rate of implementations, and have they yielded real value? What is the optimum mix of people, processes, and technology needed to make the IT Shared Services model work? Guest 1: Ewald Comhaire Title: Director, Global Infrastructure Services, HP Services, Hewlett-Packard Company Guest 2: Jerry Johnson Title: Chief Information Officer and Director of Information Technology Services, Pacific Northwest National Laboratory For more details and related content: https://www.ciotalknetwork.com/making-it-shared-services-work

Innovation is the mainstay of sustainable competitive advantage and success in today's fast-changing world of business. However... can creativity in IT alter the conventional balance of 1% Inspiration and 99% Perspiration, to improve the ROI of the innovation? Guest 1: Frank Modruson Title: Chief Information Officer, Accenture Guest 2: Michael Schrage Title: Advisor, CIO Magazine Columnist, and Researcher, MIT For more details and related content: https://www.ciotalknetwork.com/it-innovation-the-inspirationperspiration-balance

The stresses of rapidly changing business needs, globalization, and a need to create competitive advantage through IT are bringing out the best and worst traits in today’s CIO while balancing work and home life requires an almost a superhuman effort. Is the concept of “Emotional Intelligence” an over hyped fad that imposes just another benchmark for CIO’s to struggle with, or does it make sense? Should a CIO question his/her ability to lead, if he/she fails to perceive and manage the emotions of him/herself and others? Guest 1: Daniel Goleman Title: Lecturer, author of the 1995 book: Emotional Intelligence, co-chairman of The Consortium for Research on Emotional Intelligence in Organizations, based in the Graduate School of Applied and Professional Psychology, Rutgers University Guest 2: John Von Stein Title: Executive Vice President and Chief Information Officer (CIO), The Options Clearing Corporation (OCC) For more details and related content: https://www.ciotalknetwork.com/the-emotionally-intelligent-cio

Organizations are aggressively moving forward to make their IT dynamic by introducing virtualization to their server, storage, application, and desktop environments. How are we planning for this? What are our specific goals and priorities? Given that we are touching almost all areas of Enterprise IT at the same time, are we setting ourselves up for failure? Guest 1: Phil Edholm Title: Enterprise Chief Technology Officer and Vice President Network Architecture, Nortel Networks Guest 2: Jeffrey M. Nick Title: Senior Vice President and Chief Technology Officer, EMC Corporation Guest 3: Hubert Yoshida Title: Vice President and Chief Technology Officer, Hitachi Data Systems Corporation For more details and related content: https://www.ciotalknetwork.com/enterprise-virtualization-making-it-a-reality

How an IT audit is carried out and how we best leverage internal/external IT auditor(s) determines the fate of organizations facing compliance mandates today. An increasing number of compliance initiative failures and the reported inadequate empowerment of IT auditors suggests that there are issues that need to be addressed. Are there issues? And, if so, how do we address them? Guest 1: Anne McCrory Title: Editorial Director/ Editor in Chief, CIO Decisions Magazine and Conference Guest 2: Everett C. Johnson Jr., CPA Title: Past international president of ISACA, The IT Governance Institute (ITGI) Guest 3: Antoine Shagoury Title: Executive Vice President, Chief Information Officer, The American Stock Exchange, LLC For more details and related content: https://www.ciotalknetwork.com/effective-it-audits-and-auditors

Business transformations are inevitable in order to stay competitive. They bring along complexity and IT has to deal with that complexity after the game plan is in place. As a result, there is a high implementation cost for transformations in IT and non-IT disciplines. What if IT was invited while planning such transformations? Guest 1: Robert Fort Title: Chief Information Officer, Virgin Entertainment Group's North America Megastores Guest 2: Dennis E. Wisnosky Title: Chief Technical Officer, The Department of Defense (DoD) Business Mission Area For more details and related content: https://www.ciotalknetwork.com/complex-business-transformations-can-it-help

CIO decision making today is based on extensive "due diligence" performed leveraging multiple information sources as well as tools that aid the process. Still, the results are less than stellar. Is it possible to rule out the gut feel? Guest 1: Susan Cramm Title: President Valuedance and Former Chief Information Officer, Taco Bell Corporation Guest 2: George F. Chappelle Title: Senior Vice President & Chief Information Officer, Sara Lee Corporation For more details and related content: https://www.ciotalknetwork.com/cio-decision-making-intuitive-or-analytical

Data storage requirements are growing exponentially, consequently, the need for scalability, simplicity of management and performance is forcing organizations to look for new solutions. This may be good news for vendors, but will today's solutions actually meet tomorrow's needs? Guest 1: Paul Massiglia Title: Chief Technology Strategists, Agami Systems. For more details and related content: https://www.ciotalknetwork.com/next-generation-data-storage-beyond-coolness

When increasingly complex IT systems and applications must be modified by globally dispersed technical teams due to a deluge of requests from a variety of stakeholders, we call it "change" in today's world. Managing this change is not easy, and unmanaged changes have cost organizations a fortune. Surprisingly, there are still a lot of companies who don't have a formal control mechanism defined. Are we missing something here? Guest 1: Carlos Galarce Title: Senior Vice President, Chief Information Officer, Infor Guest 2: Carl Theobald Title: Senior Vice President of Products, Serena Software, Inc. Guest 3: Gregory Jones Title: Vice President of Information Technology, Sprint Nextel For more details and related content: https://www.ciotalknetwork.com/software-change-management-planning-for-success

Healthcare is expensive. Limiting rapidly rising prices and lowering costs are on everyone's agenda. IT innovation promises to help by offering solutions to handle supply chain inefficiencies, providing better monitoring and scheduling solutions, and preventing prescription errors that can result in deaths. What is the current state of the art? Guest 1: Rich Gius Title: Vice President and Chief Information Officer, Atmos Energy Guest 2: Stanley Crane Title: Chief Technology Officer, Allscripts For more details and related content: https://www.ciotalknetwork.com/cheaper-better-and-safer-healthcare-it-innovation-can-help

While Post M&A IT integration is tedious, an even more challenging task is Supply Chain integration. What makes it so formidable is the need for a very high level of human intervention and the usually large disparity in the related systems, technologies, and processes. So, how can we ensure the success of such an undertaking? Guest 1: Neville Rademeyer Title: Senior Vice President and Chief Information Officer, Solo Cup Company Guest 2: Dr. John J. Gattorna Title: International Supply Chain Thought, Leader and Writer For more details and related content: https://www.ciotalknetwork.com/integrating-supply-chain-post-ma-taming-the-beast

Senior IT professionals go through an emotional roller coaster ride when their IT leadership role in a company comes to an un/planned end. It can be challenging to find another equally high profiled IT leadership role, given the way the previous job ended. Also, after working 70-80 hour work weeks, the sudden lull can be unnerving. When faced with such a dramatic change in their career path, what should accomplished IT leaders do? Guest 1: Jerry Gregoire Title: Former Senior Vice President and Chief Information Officer, Dell Computer Guest 2: Kathleen Rowe Title: Former Senior Vice President and Chief Information Officer, Winterthur US Holdings Guest 3: Ron Guistalli Title: Former Vice President and Chief Information Officer, LSS (Subsidiary of W.W. Grainger) For more details and related content: https://www.ciotalknetwork.com/cio-at-large-freedom-paranoia-et-al

Today's business user wants to get things done faster and better, with or without Corporate IT's help by leveraging the consumer devices and programs. Does it make sense to accommodate this parallel IT department run by business users vs. stifling their initiative and productivity by saying 'NO' to it? Guest 1: Robert Israel Title: Chief Information Officer , John C. Lincoln Hospitals, Phoenix, Arizona Guest 2: Zeus Kerravala Title: Senior Vice President, Yankee Group For more details and related content: https://www.ciotalknetwork.com/stifled-user-productivity-and-innovation-is-corporate-it-responsible

Globalization, outsourcing, and other forms of decentralizing IT functions are supposed to yield great results and address the "more with less" directive. However, with the baby boomer exodus from the IT job market looming, huge attrition rates in offshoring destinations and the lack of required IT management talent in offshore countries is jeopardizing the projects/initiatives for IT. What is the intervention plan? Guest 1: Rick Davidson Title: Chief Information Officer, Manpower Guest 2: Diane Morello Title: Research VP, Gartner Fellow For more details and related content: https://www.ciotalknetwork.com/global-it-talent-crunch-whats-the-plan