Cio Talk Network Podcast

Multi-layered bureaucratic organizations with centralized decision making and endless meeting schedules are a recipe for disaster. How can you creatively unstructure your organization to foster fluid ideation, rapid decisions, and sustained relevance for the future? Guest: Prosenjit Sengupta Title: Executive Vice President & Chief Digital Officer, Thermax Limited For more details and related content: https://ciotalknetwork.com/how-to-unstructure-your-organization-for-the-future/    

IT operations leaders are under pressure to deliver speed, scalability, and resilience—often in complex hybrid environments. Modern application delivery models demand rapid provisioning and continuous deployment, making traditional IT Ops execution methods insufficient. In this episode of CIO Talk Network, Siddharth Dhar, Executive Vice President & Global Head for Infrastructure Management Services at Hexaware, joins host Sanjog Aul to discuss how AIOps, automation, and AI/ML are helping enterprises meet these demands. Hear practical insights on governance, overcoming implementation challenges, and redefining the CIO’s role in intelligent IT operations. Topics Covered: 00:00 – Introduction 01:30 – Why traditional IT Ops are no longer enough 04:15 – How cloud complexity and demand for faster delivery are driving change 07:00 – Key pillars for building effective AIOps 11:30 – Role of AI and ML in infrastructure and application management 15:45 – Challenges in implementing automation across hybrid environmen

With our world disrupted by COVID, how are you preparing for major cyber events that could most likely follow? What level of crisis preparedness, escalation processes, and communication strategies would allow your organization to handle major cyber events effectively? Guest: Don Cox Title: Chief Information Security Officer, MEDNAX For more details and related content: https://www.ciotalknetwork.com/preparing-for-major-cyber-events/

With falling enrollments, increasing student debts, declining state funding, lowering world ranking, and dwindling degree completion rates, the higher education sector in the United States of America is facing grave challenges. What can technology-enabled innovation help address these challenges effectively and keep higher education viable? Guest 1: Jonathan Piersol Title: Associate Vice President & CIO, Howard University Guest 2: Jack Suess Title: VP of IT and CIO, University of Maryland Baltimore County For more details and related content: https://www.ciotalknetwork.com/keeping-higher-education-viable-through-technology/

Most leaders take pride in their problem-solving abilities. But, how do you pick the right problems, choose the right people, provide them with the right resources, and get out of the way to prevent leakage in time, money, and effort, and to drive individual, teams, and organizational focus? Guest 1: Tarek Tomes Title: Commissioner and Chief Information Officer, State of Minnesota Guest 2: Maurice Ferrell Title: Assistant Dean & CIO, University of North Carolina at Chapel Hill- School of Government For more details and related content: https://www.ciotalknetwork.com/using-problems-to-drive-focus/

Businesses are becoming increasingly amenable to remote work arrangement to attract and retain quality talent and to maintain continuity of operations during crises. Most employees are working from home, in isolation, trying to develop a new rhythm, work habits, and be part of a team that learns, innovates, and solves problems together. How are the business and IT leaders building a conducive, connected, collaborative, and secure environment to enable their remote workforce to continue to deliver on business priorities in the new reality? Guest: Klara Jelinkova Title: Vice President for International Operations and IT and Chief Information Officer, Rice University For more details and related content: https://www.ciotalknetwork.com/mastering-the-highly-distributed-workforce-recipe/

COVID-19, a healthcare crisis, has already spawned a financial crisis. Enterprises are slashing costs, halting hiring of new talent, and stalling projects. While AI and ML initiatives have attracted a lot of investment lately, the related ROI may take time to realize. Given the uncertainty, how should organizations be investing in AI and ML moving forward? Guest: Scott Blandford Title: Executive Vice President, Chief Digital Officer, TIAA For more details and related content: https://www.ciotalknetwork.com/should-you-continue-to-invest-in-ai-and-ml/

COVID-19, as well as socio-political upheavals, have disrupted security and reduced the sense of safety globally. To restore trust among customers and employees, how are organizations recalibrating standards and approach to safety and security as part of business reopening? Guest: Jeff Cann Title: Chief Strategist and CIO, Encore Electric For more details and related content: https://www.ciotalknetwork.com/recalibrating-safety-and-security-for-restoring-trust/

Many business process outsourcing (BPO) companies and enterprises have explored automation for their operations, but in silos, automating only a few tasks or processes at a time. There are complex challenges that hold them back from bringing together human and digital workforce (bots with brains) to run smarter operations. Hexaware claims that Automate Everything is the new cupid for BPOs. But what is Automate Everything? Is it a framework, a mindset, a suite of services, or a technology solution? Can it genuinely help BPOs achieve end-to-end enterprise-wide intelligent automation to drive strategic benefits and maximize straight-through processing (STP)? Guest: Chinmoy Banerjee Title: Executive Vice President & Global Head - Business Process Services, Hexaware For more details and related content: https://www.ciotalknetwork.com/automate-everything-the-new-cupid-for-bpos/

With rampant digitization and business dynamics changing constantly, it’s often your applications and systems that determine your capability to adapt, grow, and stay competitive. While we are dabbling in multichannel and multitouch new age experiences, many enterprises still heavily depend on legacy applications. Modernizing such legacy applications has been a chronic challenge due to multiple reasons for many decades. Hexaware claims that its AMAZE platform can help modernize legacy applications at unprecedented speed, quality, and cost savings through automation, minimizing human intervention, and deliver results in a matter of weeks. What proof does Hexaware have to prove this claim? How is AMAZE different from the other automation solutions in the landscape? Is Hexaware AMAZE a panacea for legacy application modernization genuinely? Guest: Srinivasan Panchapakesan Title: Executive Vice President, Hexaware For more details and related content: https://www.ciotalknetwork.com/is-hexaware-amaze-for-applicatio

The increase in the pace of change caused by digitization is driving organizations to move faster than competitors and exceed customer expectations by offering frequent updates to their product and service enabled by technology. In some cases, as quickly as once every 12 seconds. The traditional testing approaches to ensuring reliability that is dependent on human intervention simply cannot keep up. Some companies are evaluating a move from test automation to autonomous testing that takes advantage of AI/ML to make testing less dependent on human intervention and self-learning. How does autonomous testing work? Is it ready for the real world? How can organizations transition from test automation to autonomous testing with confidence?   Guest 1: Tony Mohanty Title: SVP and Global Head, Digital Assurance, Hexaware   Guest 2: Nagendra BS Title: Vice President, Digital Assurance – Practice & Solutions, Hexaware   For more details and related content: https://www.ciotalknetwork.com/from-automation-to-autonomou

The healthcare industry, including Pharma, MedTech, and Providers, have been trying to improve the current state of patient care journey by using technology. However, doing so in siloes and not using innovations in an integrated fashion is holding us back. Starting from when a patient gets admitted to the hospital, gets the diagnosis done, receives treatment, and recovers, what if there was a holistic way to introducing smarts at each juncture in the journey to improve patient outcome while helping with the bottom line? What are those smarts, and how can they help? What is a practical way to implement and operationalize such smarts? How can various players in the healthcare industry collaborate effectively to bring smarts into patient care? Guest: Pravin Tiwari Title: Vice President, FPT Software For more details and related content: https://www.ciotalknetwork.com/bringing-smarts-into-patient-care/

As companies are working on reopening and resuming operations post Covid-19, how they support their people can make all the difference. Employees are anxious over their job security and about their employer’s future. They may have constraints as a single parent or a person with disabilities, or as a caretaker of the elderly. They may need to learn new skills to support changing business needs. How are Business, IT, and HR leaders reopening the business, ensuring a safe, productive, inclusive, and rewarding working environment? Guest: David Baker Title: Chief Information Officer, Pacific Dental Services For more details and related content: https://www.ciotalknetwork.com/people-first-focused-business-reopening-post-covid-19/

Leading meant influence, but can you? It meant taking the plunge first to tackle the change, but how? It was about helping to envision the future, but are you equipped? As organizational and social constructs, and even the fundamentals of what keeps life humming, is disrupted, how should we rethink leadership? What leadership styles, approaches, and philosophies would be useful now? Guest: Sam Segran Title: Chief Information Officer, Texas Tech University For more details and related content: https://www.ciotalknetwork.com/how-to-lead-now/

With COVID-19 pandemic, businesses are dealing with a two-fold challenge, including a significant decline in sales performance and inability to resume or scale production. It has been a wake-up call for organizations who focused earlier on daily operations at the expense of building a digital-enabled resilient business. With workforce now remote, collaboration with customers and partners now online, how to analyze the market, develop products, and serve customers needs to change. How should organizations continue their Digital Transformation efforts, individually and collectively, for sustained growth and profitability? Guest: Rajeev Ravindran Title: Senior Vice President and Chief Information Officer, Ryder System For more details and related content: https://www.ciotalknetwork.com/digital-transformation-during-covid-19-and-beyond/

Today’s rapidly changing business landscape is driving many organizations to re-calibrate their customer acquisition and retention strategy and establish a real and robust business continuity plan. They need strong leadership, an infrastructure that is scalable with redundant connectivity to access data, flexible systems, and reliable tools to keep their people productive and focused on serving customers. How are they making this shift to keep up with the pace of change? Guest: Talvis Love Title: Senior Vice President & Chief Information Officer - Pharmaceutical Segment, Cardinal Health, Inc. For more details and related content: https://www.ciotalknetwork.com/keeping-up-with-pace-of-business-and-unpredictable-changes/

We are living now in a volatile, uncertain, complex, and ambiguous (VUCA) world. And, to sustain and succeed as a business in this environment, a winning data and analytics strategy is key. With the enterprises becoming data companies globally, there is a clear shift in the analytics paradigms today. We want to infuse AI across the value chain, but can we truly ignore the fundamentals of data management? Garbage in is garbage out after all. How can organizations create a data and analytics strategy to future proof their data management landscape? Guest: Vaidya JR Title: Senior Vice President and Global Head, BI, Big Data, and Analytics, Hexaware For more details and related content : https://www.ciotalknetwork.com/creating-a-winning-data-and-analytics-strategy/

The focus in healthcare shifted from volume-based to value-based treatment, forcing the pharma companies to think the path ahead for sustained growth and profitability while maximizing patient outcomes. General health and wellness apps for patient education, side effect management, and medication compliance are ineffective and don’t lead to improved outcomes. How are the business and IT leaders at pharma companies collaborating to define and realize a holistic, value-based, and digital-enabled beyond and around the pill strategy that leads to improved value contribution and competitive advantage for their organizations? Guest 1 : Gyan Pandey Title : Global and Group CIO, Aurobindo Pharma Limited For more details and related content : https://www.ciotalknetwork.com/better-pharma-through-digital/

IoT devices enabled by analytics and AI, sensing, reactions, and adjustments no longer need human attention, intervention, or awareness. And, with companies deploying many tens of thousands of such devices and endpoints, the attack surface is growing exponentially. What should enterprise security leadership do to proactive plan and manage the security of their IoT network? Guest : Alma R.Cole Title : Chief Information Security Officer, US Customs and Border Protection For more details and related content : https://www.ciotalknetwork.com/managing-iot-security/

Within the private sector, AI has proven to have many benefits and been used to gain a competitive advantage. But how is it being applied within the public sector, what are the top benefits realized? Has it made an impact on how the government has been able to respond to the current Coronavirus pandemic? Guest 1 : Suzette Kent Title : Federal Chief Information Officer, US Office of Management and Budget Guest 2 : Dorothy Aronson Title : Chief Information Officer, National Science Foundation For more details and related content : https://www.ciotalknetwork.com/how-the-public-sector-is-utilizing-ai/