V.u.x. World

In this podcast with Sarah Heider, Digital Manager for Conversational AI at Salzburg AG, we explore the journey of revolutionising customer interactions with AI. From the early days of NLU-based chatbots to embracing generative AI and retrieval-augmented generation technology, Sarah outlines the challenges and breakthroughs in enhancing Salzburg AG’s digital assistant capabilities.The conversation highlights the strategic shift to generative AI, tackling complex use cases like public transport queries while maintaining customer satisfaction and reliability. Sarah dives into the importance of data preparation, prompt design, testing, and quality assurance, shedding light on what it takes to make AI solutions scalable and effective in real-world scenarios.This episode is perfect for anyone looking to modernise their chatbot or explore the potential of AI in customer experience. From reducing call center volume to delivering human-like interactions, Sarah's approach demonstrates how innovation can elevate both b

In this podcast with Alan Nichol, co-founder of Rasa, we chat about the rapidly evolving world of conversational AI. From the rise of ChatGPT to the death of intent classification, Alan shares insights into how modern AI systems, like Rasa'a CALM approach, are reshaping enterprise workflows and user experiences.Alan shares how Rasa's innovative platform integrates large language models with structured business logic is able to deliver robust, reliable, and natural conversations and highlights the balance between deterministic workflows and flexible AI, debunking myths about agentic AI and discussing the critical role of context and understanding.This episode is packed with actionable insights and a visionary outlook on where the industry is headed!Visit Alan's LinkedIn - https://www.linkedin.com/in/anichol/Find out more about Rasa - https://rasa.com/Subscribe to VUX World: https://vux/world/subscribe Read ‘What is agentic AI? A deeply researched definition’ on The AI Ultimatum Substack: https://kanesimms.subs

In this insightful podcast episode, we delve into the transformative potential of generative AI in the contact center industry. The discussion explores how this cutting-edge technology can enable new mindsets and move beyond incremental improvements, fundamentally reshaping the way organizations approach customer service and support.At the heart of the conversation is the concept of "Customer Value Exchange" (CVX) - the idea of turning contact centers from traditional cost centers into strategic value centers that can provide invaluable insights to drive business growth. The guests explain how the Here AI platform leverages a unique blend of small and large language models, as well as fine-tuned models, to achieve reliability and cost-efficiency in analyzing customer interactions.By providing a detailed, data-driven understanding of conversations, the platform empowers managers to make informed, strategic decisions that directly impact the customer experience and the overall business. The guests emphasize the

Join us as we dive into the evolving landscape of customer experience with Alannah Martin, Value Owner at Ovo Energy. From applying Lean Six Sigma principles to tackling inefficiencies, to scaling conversational AI for real-world impact, we explore how technology and human-centric design drive innovation in service industries. Discover the secrets behind successful chatbots, operational alignment, and reducing cognitive load for both customers and employees. Whether you’re a CX enthusiast or an automation advocate, this episode is packed with actionable insights and forward-thinking strategies for the new age of customer engagement. Hosted on Acast. See acast.com/privacy for more information.

Mike Myer is the CEO and Co-Founder of Quiq, the generative AI conversational automation platform that's been making noise in recent months, with a flurry of genAI use cases in production with a whole host of enterprise brands. Mike joins me to discuss where we are with agentic AI adoption and trends he's observed in 2024 as well as forecasted trends and considerations for 2025. Hosted on Acast. See acast.com/privacy for more information.

Every big tech company is working on foundational generative AI models and promises that the future will be different. Yet…Large Enterprises have generative AI policies in place now that prohibit the usage of the technology. There is a gap in the middle on an opportunity emerging surrounding quality assurance and governance for generative AI applications that will enable the technology to meet its potential whilst satisfying the concerns of enterprise.The company that is uniquely positioned to take advantage of this is Cyara. So I sat down with CEO Rishi Rana to discuss this and much more.Make sure to visit Cyara Hosted on Acast. See acast.com/privacy for more information.

Generative AI is often marketed as a magical tool—just upload your data and let the model do the heavy lifting. But the reality is far from simple. Retrieval-Augmented Generation (RAG) doesn’t work without thoughtful preparation, clear strategy, and, most importantly, quality content.In this episode, we dive deep into the critical role content plays in the success of AI systems like RAG. Join us as we speak with seasoned content strategists and AI industry experts who have been on the frontlines of managing and optimizing knowledge bases for AI use cases. We’ll explore why the future of AI isn’t about replacing writers—it’s about empowering content designers, technical writers, and knowledge architects to create structured, optimized, and actionable information that AI can truly work with.If you’ve ever wondered why your AI project underdelivered or how to transform legacy content into a powerful AI resource, this episode is for you. Hosted on Acast. See acast.com/privacy for more information.

Dmitry is the CEO of MindStudio, an AI automation platform that's raised $36m in funding to bring AI automation into the hands of businesses. With a background at Google and ServiceNow, Dmitry has a wealth of experience in building product teams that delivery immense value. He joins me today to share how MindStudio is enabling AI transformation across the board.This episode is sponsored by Intel® Core Ultra processors and the Intel vPro® platform. Elevate your business with AI-powered PCs from Intel full of enhanced features like improved productivity, enhanced battery life, and integrated Arc graphics.​Supercharge your company today. Discover more: https://intel.ly/3A3Ziwq ​Visit - https://www.mindstudio.ai/ Hosted on Acast. See acast.com/privacy for more information.

Join us as Stephan Schuessler dives into the exciting world of AI in the enterprise. In this discussion, we explore how to effectively launch AI initiatives within organizations, navigating the challenges that often arise. Whether you're just starting your AI journey or looking to optimize existing projects, this conversation will provide actionable strategies for driving AI adoption and long-term success in the enterprise.This episode is sponsored by Intel® Core Ultra processors and the Intel vPro® platform. Elevate your business with AI-powered PCs from Intel full of enhanced features like improved productivity, enhanced battery life, and integrated Arc graphics.​Supercharge your company today. Discover more: https://intel.ly/3A3Ziwq ​ Hosted on Acast. See acast.com/privacy for more information.

Jeremy Kahn has reported extensively on #technology and business covering #AI for the last years, first at Bloomberg and currently at #Fortune with excellent contacts across the field. Mastering AI: A Survival Guide to Our Superpowered Future, by Kahn, is a timely exploration of the transformative impact of #ChatGPT and the rapid advancements in artificial intelligence. We chat about AI's potential to disrupt industries, reshape society, and challenge our understanding of human intelligence. As AI becomes an integral part of our world, Kahn's expertise offers a crucial perspective on navigating both its benefits and risks.This episode is sponsored by Intel® Core Ultra processors and the Intel vPro® platform. Elevate your business with AI-powered PCs from Intel full of enhanced features like improved productivity, enhanced battery life, and integrated Arc graphics.​Supercharge your company today. Discover more: https://intel.ly/3A3Ziwq ​ Hosted on Acast. See acast.com/privacy for more information.

Martyn Redstone is a long-standing member of the conversational AI community and is the Founder of Bot-Jobs.com, the go-to jobs board for AI. Martyn joins me to share some new insights on the conversational AI jobs market, the impact that generative AI is having in the #recruitment space and some examples of use cases and value being explored in the sector. Bot JobsThis episode is sponsored by Intel® Core Ultra processors and the Intel vPro® platform. Elevate your business with AI-powered PCs from Intel full of enhanced features like improved productivity, enhanced battery life, and integrated Arc graphics.​Supercharge your company today. Discover more: https://intel.ly/3A3Ziwq ​ Hosted on Acast. See acast.com/privacy for more information.

Nick Allgaier is the Product Manager for Digital Assistants and Conversational AI at Lufthansa Group, and has taken the Lufthansa AI program from zero to 10 million interactions per year over chat, with more than 1 million interactions per year on voice. Nick joins me to share his learnings on scaling an AI practice to extraordinary heights. We cover Lufthansa’s journey and where it all began, right through to how it's operating at scale today. You’ll learn how Lufthansa is utilising generative AI and the specific use cases it’s working well for, with some of the numbers to back it up. You hear about Nick’s Golden Triangle for conversational AI use case selection and how missing any one of those crucial ingredients leaves you destined to fail. You’ll also learn Nick’s 5-step process that ensures customer experience excellence and the crucial role AI plays in that (and it’s not what you think). Finally, you’ll learn how to operate an AI service that spans multiple brands and languages.Lufthansa is Europe’

In this episode, we explore the rapidly evolving world of #AI processors; the firepower that makes everything from training, inference and processing possible. We’ll uncover what makes these AI processors so unique and crucial in today’s tech landscape. From CPUs, GPUs and NPUs to Intel’s latest innovations. Learn how these chips work, the importance they have, and why they’re in such high demand globally. Featuring exclusive insights from leading experts at Intel, this podcast is your gateway to understanding the silicon that’s shaping our future.This episode is sponsored by Intel® Core Ultra processors and the Intel vPro® platform. Elevate your business with AI-powered PCs from Intel full of enhanced features like improved productivity, enhanced battery life, and integrated Arc graphics.​Supercharge your company today. Discover more: https://intel.ly/3A3Ziwq  ​ Hosted on Acast. See acast.com/privacy for more information.

WellSaid Labs is at the forefront of AI-generated voices and has been proving bleeding edge voice technology since late 2018. Brain took over as CEO in January 2024 and is leading the charge to scale WellSaid Labs to new heights. Brian joins me to discuss the voice generation market, use cases, ethics surrounding voice cloning and where all this is headed.Check out WellSaid LabsBe sure to read about 'A tech firm stole our voices - then cloned and sold them'WellSaid Labs Creates NPR’s First AI Podcast EpisodeGo back and listen to - Speech-to-speech synthesis with Alex Serdiuk, CEO, Respeecher Hosted on Acast. See acast.com/privacy for more information.

In this episode of Agony Agent, Ben McCulloch welcomes conversation design experts Ilana Meir and Peter Isaacs to tackle pressing issues faced by conversation AI designers. Ilana, a freelance conversation designer with extensive experience in AR, VR, and healthcare, and Peter, a senior conversation design advocate at Voiceflow, share insights on improving bot interactions, overcoming organisational challenges, and leveraging large language models (LLMs).Key topics include how to navigate archaic systems when designing seamless user experiences, managing sentiment analysis in conversation design, and balancing the demands of impulsive sales teams with technical developers. They also discuss the impact of context switching for designers managing multiple brands and the challenges of fine-tuning LLMs for scalable AI solutions.This episode is a must-listen for anyone in the conversational AI industry, offering practical advice on how to combine technical and creative expertise to build better, more human-like int

Martin Musiol is the founder of Generativeai.net, an online learning platforms that teaches data scientists and others about generative AI. Martin joins me to chat about his experience and the value of generative AI for businesses. Hosted on Acast. See acast.com/privacy for more information.

Today I'm joined by one of the founding team members of Google Assistant and all round AI legend, Vlad Vuskovic. Vlad has been instrumental in Google's AI efforts from a product management perspective and joins us to share more on the AI tools and capabilities Google offers enterprises, as well as some practical advice for implementing successfully based on years of experience in the field. Hosted on Acast. See acast.com/privacy for more information.

Cooper Johnson is a Voice UX Designer at Gridspace, one of the leading voice AI technology companies. Cooper joins us to share his perspectives on how generative AI is and has impacted the voice UI landscape. Cooper will share insights into what's changed, what's stayed the same and advice on how to design voice AI agents that work properly! Hosted on Acast. See acast.com/privacy for more information.

Falene McKenna is arguably the most charismatic member of the conversation design community. With a wealth of experience in conversation design particularly as it pertains to robots!Falene join me to share lessons learned in designing conversations for robots and specifically about the uncanny valley: what it is, why it matters and whether we can or should cross it.Visit Falenes LinkedIn Check out Lingua Robotica Hosted on Acast. See acast.com/privacy for more information.

Richard Smullen is the CEO of Pypestream, an AI automation platform making waves with its approach to design and operationalising conversational experiences. Tune in to find out why CSAT and NPS are dead, why happiness should be your true north KPI, the future of the contact centre and what we’ll do with all the jobless call centre workers **grits teeth**. Learn the 4 missing pieces of your AI strategy and why you’re struggling to fill them.Myself and Richard share so many similar perspectives on how to do AI right in the enterprise. This will be a bone shattering journey of cognitive dissonance if you’re not open to change. Be open. Dive in.1 Hosted on Acast. See acast.com/privacy for more information.