Leadership Revealed

Has your business ever been publicly called out on social media by an agitated customer? In this episode, John explains how to control our primal instinct of retaliating back and adding to fire, but instead using these professional tactics to resolve the situation. Handling negative feedback in the correct manner can potentially gain new clients and reinforce the trust back into your existing clients.    KEY TAKEAWAYS  Keep calm and take five minutes, taking a quick break to chill out and think about something else away from the situation, go outside, go for a walk. Being called out on social media does not require an instant reaction.   Leave emotion out of it. You may want to go berserk on this person, but you absolutely cannot. Respond on facts, not emotion.  Be professional. Believe it or not, you need to thank them as they have given you feedback.   Be Victorian in your response, keep a stiff upper a lip and run into war with some integrity. A polite and professional response to criticism may will give