Adjuster Talk's Podcast

In this episode of Adjuster Talk, join Jason as he uncovers the unexpected thrill of being an independent adjuster. Jason shares riveting stories from the field, from busting deceptive homeowners and shady contractors to surprising encounters with law enforcement officers. Explore the intriguing and sometimes shady side of the adjusting business in this captivating episode. Get ready to hear the ins and outs of adjusting and the exhilarating experiences of busting bad actors."Because once an insured gets busted doing deceptive things like that,  the whole credibility of the claim comes into question." ~ Jason Heenan This Week on Adjuster Talk: ·     Importance of Ethics: Upholding ethical standards is crucial in the insurance industry to maintain trust and credibility.·     Job Security in Adjusting: The diverse nature of adjusting offers job security, especially in cases of fraud investigation and claim-busting activities.·     Technological Advancements: The podcast highlights the significant technologica

This episode explores the qualifications and potential crossover careers for individuals considering transitioning to independent insurance adjusting. I delve into the unique skills and experiences that make individuals successful in this field, drawing from insights gained from those transitioning from construction, real estate, and staff adjusting. I share valuable perspectives on the challenges and opportunities faced by individuals from these backgrounds, emphasizing the importance of remaining updated with technical skills in the ever-evolving industry. This discussion aims to provide meaningful insights and resources for those considering independent insurance-adjusting careers. "It's not as easy as just showing up and saying, hey, we have a good crew; we have a good history." ~Jason HeenanToday on Adjuster Talk:·     Importance of Independent Adjusting: Insight into the significance of independent insurance adjusting and the ever-changing insurance claims landscape.·     Unique Career Crossovers: Expl

Welcome to Adjuster Talk with your host, Jason Heenan. In this episode, Jason delves into the world of independent claims, adjusting, and becoming a residential adjuster. He shares valuable insights on the best areas for claims if you're an independent adjuster, offering a deep dive into weather patterns and cities with great opportunities for adjusters. Join us as we explore the exciting world of claims adjusting and learn about the educational alliances available for those interested in getting started in the industry."There's just so many different ways to get insurance claims and figure out how to help that situation or add value to that situation." ~Jason HeenanThis Week on Adjuster Talk:·     Importance of Independent Adjusting: Gain insights into the significance of independent insurance adjusting and the evolving landscape of insurance claims.·     Personal Career Reflection: Jason shares personal anecdotes and experiences from his early career, providing a firsthand perspective on the challenges of i

Welcome to Adjuster Talk with Jason Heenan, where I delve into the world of insurance adjusting and the opportunities it presents. In this episode, I share my journey and insight into why adjusting can be a lucrative and fulfilling career path. I discuss the various aspects of the industry, from handling claims for roofing repairs to the challenges and excitement of being part of large-scale events such as hurricanes. Join me as I explore the reasons why adjusting might be the right career choice for you."The skill of it is knowing how to identify things that are damaged, knowing what the repair or replacement process would look like on paper, and then providing good customer service and writing a report." ~ Jason HeenanToday on Adjuster Talk:·     Importance of Independent Adjusting: Gain insights into the significance of independent insurance adjusting and the evolving landscape of insurance claims.·     Personal Career Reflection: Jason shares personal anecdotes and experiences from his early career, pro

Anssi Viljanen is an independent insurance adjuster in Los Angeles, California. Along the way, he experienced playing roles in the real estate and solar energy industries and was a limo driver. After listening to the Adjuster Talk podcast, he credits his inspiration to becoming an adjuster. Anssi’s career took off just after Hurricane Harvey wreaked havoc across America. Anssi joins me to describe what he’s been doing in the past year, how he completed 700 insurance claims in a year, and the projects he’s currently working on. He explains how he manages his time, especially when handling multiple claims. Anssi also shares the story of when he was bound for deportation in California and ultimately missed his wedding.   “700 claims in a year sounds like a lot, but it breaks down to about a 40-hour workweek.” - Anssi Viljanen.   This week on Adjuster Talk: The number of claims he does in a week and his strategies for time management.How he got into the business of being an independent adjuster.Some of the exampl

Today, with over 20 years of experience as an independent insurance adjuster, Jason discusses the lesser-known challenges and risks in his field. He shares personal stories about dangerous situations like dealing with aggressive dogs, encountering homeowners with firearms, accidents related to ladder use, and how surveillance technology affects investigations. Jason also highlights the long-term risks, such as skin damage from being outdoors for extended periods.Join us to learn about the real and often overlooked dangers that field adjusters face every day."If it were an easy job with no risk, it would not pay as well." ~Jason Heenan This Week on Adjuster Talk:·     The various risks independent insurance adjusters face as they conduct fieldwork.·     The importance of being prepared for potential dangers such as dog bites and defensive property owners.·     The significance of ladder safety and the potential risks of falling.·     How interactions with contractors and homeowners can present unexpected haza

Today, Jason delves into the world of insurance claims adjusters, shedding light on the various types of adjusters and their roles. Jason provides an insightful overview of the different types of claims handled within the industry, from independent residential and commercial claims adjusters to auto and property claims adjusters. He also discusses less commonly known roles such as liability claims adjusters, workers compensation adjusters, and catastrophe claims adjusters.As someone with many licenses and an extensive background in the field, I provide valuable insights into the various landscapes of an adjuster’s responsibilities, shedding light on how these professionals navigate and assess a wide array of insurance claims."If you're a claims adjuster and something big hits and you know how to conduct investigations, write estimates, and get some claims closed, those are the days you're training for right there." ~ Jason HeenanThis Week on Adjuster Talk:·     Various types of claims adjusters specialize in

Independent adjusting can be one of the best career choices you will ever make. It gives you the freedom of most work-from-home occupations without the mundane experience of being stuck at home for 40 hours a week. One of the best ways to boost the adjusting experience is by joining or working with an IA firm.How do you know if an IA firm is good or bad? What should you watch out for?Today, I discuss some of the best ways to determine if the IA firm you’re scouting is worth your time or a pass. I describe why winter is a slow month for all of us and when it starts picking up. I explain some risks to consider in being an independent adjuster and how to prepare for slow and fast months. I also share how you can start working with Royal Adjusting Services and the type of adjusters we want on our team.“Check to see what a company’s rates are only after you’ve decided they’re good or bad to do business for through doing your homework.” ~Jason HeenanThis week on Adjuster Talk:Why winter is a tough time for independ

On today's episode of Adjuster Talk, I delve into the crucial question of why a particular independent adjuster or adjusting company would stand out from the competition. With so many unique resumes flooding our desks, it's essential for independent adjusters to articulate their value and explain why insurance and adjusting companies should choose them for claims and files. Join me as I share insights on this important topic, drawing from my 20 years of experience in the insurance claims industry. "A king's army is going to be really dressed right... We want everyone to look uniform and professional and be warm and safe." ~Jason Heenan This Week on Adjuster Talk: ·     Distinguishing Yourself: Independent adjusters must stand out without disparaging the competition, focusing on their skills and professional profile.·     Business Practices: Royal Adjusting Services emphasizes decentralized operations, personalized schedules for adjusters, and a strong focus on meeting schedules and training to enhance product

Ideally, your team of adjusters should be the best of the best, capable of balancing every claim they get and processing them on time. However, we’re not living in an ideal world, so we won’t always hire the best, even if we try with our best recruiting skills. Regardless, we still have to know who deserves to be praised and rewarded for their impact on our company.How do we determine who the best is?What criteria should we have when looking for our team’s top adjusters?In today’s episode, I share the five characteristics of a top adjuster. I discuss the importance of organization, especially during a crisis such as the pandemic or the Big Freeze of Texas. I share how our company adapted to COVID-19 and highlight the importance of always being ready for a new claim. I explain the importance of having quality communication skills - both at work and in life in general. I also discuss why any top adjuster should be passionate about what they do and always have goals aligned with the company.“A top adjuster is ce

Shemekia Bowens is a claims adjuster for AmTrust Financial Services, a financial services company that offers diverse underwriting portfolios to its clients. She has been a professional claims adjuster for over 16 years, has handled various claims, and has helped thousands of clients. One of the most important lessons she’s learned in the industry is how never to forget to be human and give clients a sense of compassion during the most horrible times of their lives.Shemekia joins me today to share the wisdom she’s accumulated as a 16-year insurance-adjusting veteran. She shares what made her decide to become a claims adjuster and what made her stay. She explains how you can tell the kind of client you have during the initial call and what you should do to be prepared when meeting them. She also provides tips for those wanting to succeed in this career.  “Don't be afraid to try and do something different to achieve your goals.”- Shemekia Bowens  In This Episode of Adjuster Talk:Shemekia's experience in insuran

Today on Adjuster Talk, Jason shares his journey to 100,000 claims, taking us through the ups and downs of his 20-year career in insurance adjusting.From humble beginnings as a freshly graduated 21-year-old, Jason dives into the challenges and opportunities he encountered along the way, ultimately leading to the creation of Royal Adjusting Services and reaching the incredible milestone of 100,000 claims adjusted nationwide.Recounting his inspiring journey through the insurance adjusting industry, Jason offers valuable insights into the world of claims adjusting and the perseverance required to build a successful business from the ground up."Anything that happens in your business let it be your fault. The day it becomes your fault, you take responsibility for your actions, and then you'll become successful." - Jason HeenanThis Week on Adjuster Talk:·     Starting as a 21-year-old graduate, Jason ventured into insurance adjusting, driven by the promise of travel and the noble notion of helping people.·     Emb

Jeremy Rettig is an independent property adjuster and the founder and CEO of two successful businesses. Makenzie Properties of New Jersey is a privately owned real estate company focusing on investing in residential and commercial properties. Adjusting to 6 Figures offers support and education to new independent claim adjusters through various services and products. Jeremy joins me today to share his journey to becoming an independent property adjuster. He shares his passion for helping insurance adjusters become successful in the industry and the challenges he has faced throughout his career. He also explains the importance of networking and building relationships as a new adjuster and the impact attending workshops and seminars can have on your success.  “Independent insurance adjusting is very much a family-oriented business.” - Jeremy Rettig  In This Episode of Adjuster Talk: The importance of networking as a new independent insurance adjuster.Expanding your knowledge through workshops and seminars.His mo

This week, Jason brings years of experience in the insurance adjusting industry to the table as he discusses the importance of independent insurance adjusting, reflecting on over 20 years in the field and Royal Adjusting Services eclipsing 100,000 claims.As he delves back into the podcast scene, Jason’s goal is to shed light on the world of independent insurance adjusting, catering to both beginners exploring this career path and seasoned professionals navigating the ever-evolving landscape of insurance claims.Jason reminisces about his career, particularly his first deployment after Hurricane Katrina in 2005. He paints a vivid picture of his challenges and eye-opening experiences, offering a glimpse into the world of independent insurance adjusting from a personal perspective.“Things have changed significantly in the last 20 years. And you must remember, it didn't happen all at once.” ~ Jason HeenanThis Week on Adjuster Talk:·     Importance of Independent Adjusting: Gain insights into the significance of

Welcome to Adjuster Talk with Jason Heenan, your premier podcast for adjusting insurance insurance! In this episode, Jason, from Royal Adjusting Services, a leading US claims adjusting company, delves into the dynamic world of independent adjusters. Join us as we share insights, industry trends, and insider knowledge that matter to aspiring and seasoned insurance adjusters. At Royal, they handle the full spectrum of claims and catastrophes, specializing in residential property claims with a mission to provide a better, faster, and more cost-effective claims experience. So whether you're an independent adjuster looking to join a leading team or an insurance agency seeking unparalleled service, Adjuster Talk is your window into professional claims adjusting.ELEVATE YOUR CAREER AS AN INDEPENDENT INSURANCE ADJUSTERVisit Adjuster Talk to download our exclusive guide, Five Ways to Improve Your Independent Adjusting Career.This essential resource contains insights and tips to enhance your professional journey.Rememb