Sinopsis
COUNCILcast is a podcast series brought to you by The Council of Insurance Agents & Brokers. Sound insights and new perspectives for commercial insurance and employee benefits brokers. Hosted by Ken Crerar.
Episodios
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On Benefits and Friends
20/08/2025 Duración: 25minLisa Hawker, Regional COO of people solutions at Lockton, and the current chair of the Council of Employee Benefits Executives, and Jenn Walsh, Founder and CEO of Genuine Shift, sat down with Leader’s Edge at the 2025 Employee Benefits Leadership Forum. They share stories drawn from over 30 years each of experience, muse on trends, and focus on the future of employee benefits.
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Connecting Before the Camera Clicks
12/08/2025 Duración: 32minTom O’Neal's career has spanned over half a century. He made an early name for himself during the 1960s and ’70s, with photographs gracing the album covers of rock legends such as Crosby, Stills, Nash & Young, Steppenwolf, B.B. King, John Denver, and many, many more. In addition to photographing the musicians and songwriters who defined a generation, Tom has spent the past two decades photographing events hosted by The Council. After wrapping up a conference, podcast Producer Zach Ewell sat down with Tom to discuss his history with The Council, how he gets his subjects to open up, and how he feels about the ever-changing media landscape.
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Personal Lines with Ed Cha
29/07/2025 Duración: 23minIn this episode of the Personal Lines podcast, Ed Cha shares how his career path led to the insurance industry, says why he finds learning a reward for his job, and dives deep into the problem-solving intricacies of his role.
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From Pharmacy to AI Healthcare Startup
22/07/2025 Duración: 17minIn this episode, Leader's Edge hosts its third conversation at The Council's Employee Benefits Leadership Forum, with Ahmed Marmoush, co-founder and CEO of Handl Health, an AI platform that aggregates and analyzes publicly available healthcare pricing data to aid insurance brokers. A world traveler, Marmoush discusses his life’s journey of immigrating to several countries, how he was inspired to start his business, and the intricacies of AI.
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The State of System Integration
15/07/2025 Duración: 09minIn this episode, FIRST Insurance Funding Vice President of Business Solutions Nolan Steenberg goes deep on agency payment processing system integration. Steenberg dives into detail around the current state of automation and the benefits agencies can reap when investing in integration. Later he shares what options suit different-size agencies. FIRST Insurance Funding is not endorsing any specific payment service provider or making representations about their privacy and data security resources. Any agency, broker, or any other entity that desires to work with a payment service provider should conduct their own due diligence as part of their vendor evaluation process to assess the necessary risks.
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A Look at Germany’s Hospital System Reform
08/07/2025 Duración: 12minIn this episode, Leader's Edge hosts its second conversation at The Council's Employee Benefits Leadership Forum, with Jochen Körner, CEO of Ecclesia Group, a Germany-based brokerage. Körner dives into detail about the Krankenhausversorgungsverbesserungsgesetz, which is changing how the German hospital system operates and funds itself. Körner also shares how his family’s history of working at brokerages led to his career in insurance and offers advice for people looking to break into the industry.
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A Lose-Lose Situation
30/06/2025 Duración: 22min“Nobody wins when the insurance company can’t afford to sell insurance and the homeowners can’t afford to buy insurance.” In this episode of the Politics & Risk podcast, House Natural Resources Committee Chairman Bruce Westerman (R-Ark.) discusses the increasing pressure that wildfires are placing on insurance companies and their clients. Westerman for years has been a chief champion of the Fix Our Forests Act, a bipartisan bill that includes a host of measures to transform federal forest management in order to reduce the wildfire threat. The legislation easily passed out of the House in January, and Westerman expressed optimism that the Senate will also approve it and send it on to President Donald Trump for signing.
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Medical Inflation and Tariffs Hit International Firms
24/06/2025 Duración: 14minIn this episode, Leader's Edge hosts a conversation at The Council's Employee Benefits Leadership Forum with Jonathan Hsieh, CEO of Pacific Prime Americas. Hsieh shares how his background in law helped him break into insurance industry, how medical inflation and tariffs are impacting his clients, and what trends he’s watching in the benefits market.
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Modern Benefits: Design, Delivery, and Disconnects
16/06/2025 Duración: 25minA conversation onsite at The Council’s Employee Benefits Leadership Forum with Prudential’s John Trevisan, Head of Distribution for Group Insurance, and Mark Devine, Vice President, Head of Life, Absence & Disability Product. Having recently surveyed employers and employees about modern benefits, Prudential gathered data on the disconnects between the two groups. In addition to discussing the survey results, the conversation covers benefits-related technology, opportunities for growth, new product development, better client service, and the 150-year history that provides the foundation for Prudential today.
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Personal Lines with Scott Goodreau
02/06/2025 Duración: 18minIn this podcast, Scott Goodreau CEO of Brightstone Specialty Group, shares childhood stories of waking up at 3 a.m. to help his dad's canteen truck business, and how that informed his entrepreneurial nature. Goodreau also dives into why higher education changed his life and how he started his company.
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Creative Solutions in Large Commercial
21/05/2025 Duración: 18minIn this edition of our AXA XL podcast series, head of large commercial Donna Nadeau sits down with Leader’s Edge to talk about the latest on large-business risk. Nadeau discusses how clients are dealing with the impacts of tariffs, potential supply chain disruptions, AI algorithm bias, and much more.
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From Classroom to Clients: Teachers Pivoting to Insurance
15/05/2025 Duración: 19minIt’s been nearly five years since Leader's Edge began the Falling Into It podcast. Our purpose is to interview up-and-coming insurance talent to find out why they chose this industry. These professionals have pivoted to insurance from careers on the fields of Major League Baseball and sailing the seas for the U.S. Coast Guard, to name just two. In this episode, we’re going back to school. We meet two former teachers who went from education to employee benefits. First up is Casey Allsbrooks, an elementary school teacher and librarian for 29 years who recently jumped to working as an account manager at the Marsh McLennan Agency. Next, we meet Julia Lacoste, who taught middle school for two years before pivoting to insurance, where she works as an account manager at CBIZ. Both women share why they moved to the industry of risk. Their stories are a part of a larger narrative insurers may want to pay attention to: past educators being a great source of talent for the industry.
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Risk Management in the Middle Market
06/05/2025 Duración: 20minIn this episode, Kristina Talkowski, head of commercial lines, middle market for Nationwide, shares takeaways from a recent survey of small and medium sized businesses. Among the range of risk management issues covered are economic concerns, supply chain disruptions, cyber threats and regulatory compliance issues. She also discusses gaps in risk preparedness for middle market businesses, industry opportunities, and more.
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Personal Lines with Beth Ferrin
29/04/2025 Duración: 17minA conversation with the president of McGohan Brabender. A native of Ashland, Ohio, Beth Ferrin shares how growing up in Amish country shaped her formative years, what it's like being the first female president of her firm, and the importance of advocacy in her role.
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Private Equity Investment Appetites Maturing
24/04/2025 Duración: 21minIn this episode Leader's Edge talks with Matthew Scally and Grier Dienstag from McKinsey. Both authors of “Investing in insurance: The value imperative,” discuss recent private investment trends in insurance. They also evaluate what made 2024 M&A unique, and share why they expect increased deal activity this year.
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Insurtech Startups Apply AI to Back-Office Woes
09/04/2025 Duración: 16minThe BrokerTech Ventures 2025 Accelerator startups are putting artificial intelligence to work in new ways, rethinking back-office processes from telephony support to employee offboarding, says Accelerator Executive Director John Jackovin. Talking to Leader’s Edge on the eve of the multiday, in-person BTV Mania, Jackovin shares insights on new areas of startup focus, investment trends, and what BTV startups and partners have to look forward to when they gather this week.
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Personal Lines with Michael Blackshear
31/03/2025 Duración: 15minA conversation with Ryan Specialty’s chief compliance and privacy officer and head of diversity, equity, and inclusion. In this episode, Michael Blackshear discusses how growing up in New York City shaped him, how his consistent pursuit of education informs his role, and finding out that his father was an undercover detective.
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A Sputnik Moment for the AI Industry
25/03/2025 Duración: 24minAt the start of 2025 the AI industry and stock market were both blindsided. By the end of Monday, Jan. 27, nearly $1 trillion in value had been wiped off the Nasdaq 100. U.S. tech companies that had invested billions of dollars in AI now faced new competition from DeepSeek, a Chinese AI startup. Supposedly only costing $6 million to develop, and as intelligent as OpenAI’s reasoning models, the open-source application became the most downloaded free app for iPhone when released. For Brandon Nuttall, chief digital and AI officer at industry data solutions provider Xceedance, this was a Sputnik moment for the AI industry–referring to moment in which the Soviet Union surprised the United States and jump-started the space race in 1957 by sending the first artificial satellite into space. In this podcast, Nuttall discusses the risks for companies that use DeepSeek, how the AI was created, and why it needs significantly less energy than other large language models.
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Coach K Talks Leadership, Vulnerability, and the Greatest Rivalry in Sports
09/03/2025 Duración: 20minIn an interview conducted on-site at The Council's Insurance Leadership Forum last Fall, Leader's Edge spoke with Mike Krzyzewski, former head coach for Duke University men's basketball and the Team USA Olympics team. Krzyzewski shares stories of leadership, talent, and rivalries with Editor-in-Chief Sandy Laycox, who attended the University of North Carolina, Duke’s primary rival. Although Krzyzewski is retired, the rivalry burns strong.
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Personal Lines with Sarah Friend
26/02/2025 Duración: 29minA conversation with the president of The Partners Group. In this episode, Sarah Friend shares how and why she started her own podcast, the importance of community in retaining young professionals, and her philosophy on leadership.