Dtv- Digital Transformation Channel

In our latest DTV Infobrew edition, Richard Alvarez, CX/UX Service Line Director at Apexon, discusses the importance of good user experience, cost of user experience done right versus when it’s done wrong, and the process of understanding human problems to bring a unique solution to each user.

In our latest DTV Infobrew edition, Vamsi Kora, Chief Data Strategy Officer at Infostretch, discusses how companies are creating a new digital experience for customers through modern data and applications, along with the challenges of maintaining dependable data in a fast-paced world.

Avery Lyford, Chief Customer Officer at Infostretch, sat down with Jonathan Williams, Vice President of Operations for LSC Communications. Their conversation highlights the dramatic impact digital can have on even the most physical of businesses — printing and mail distribution. Williams talks about how LSC is using digital, and specifically AI and machine learning, to recast an entire business process, and deliver unprecedented efficiencies and savings.

Infostretch Chief Customer Officer, Avery Lyford spoke with Dr. Ed Lee, Associate Executive Director for The Permanente Medical Group (TMPG), and the person leading Kaiser Permanente’s telehealth efforts. Lee shares his thoughts on how Kaiser’s success has expanded telehealth’s use and improved care access, quality and speed for members. In Lee’s words, telehealth is a lot more than video visits. It’s about mobilizing Kaiser’s knowledge and expertise and making it available at the speed of digital.

Infostretch CMO Leila Modarres had a chance to speak with Alisha Moopen, Deputy Managing Director at Aster DM Healthcare, one of the largest integrated healthcare conglomerates in the world. In this DTV Interview, they discuss the role of CX in the healthcare industry, improving accessibility to digital health, and how the pandemic led to emergence of a new model of care.

In this video, Avery Lyford interviews Scott Megill, President & CEO of Coriell Life Sciences. Scott is a recognized bioinformatics leader, leveraging the power of technology and cutting-edge genetic research to empower the most precise medical care. In this interview, they discuss the application of data analytics to healthcare and life sciences, the factors that influence the adoption of digital transformation initiatives by medical professionals and enterprises and the next big opportunities in the horizon for digital engineering in medicine.

In this edition of DTV, Avery Lyford had a chance to interview Dr. Joe Kvedar, Professor at Harvard Medical School, Author, Editor and Chair of the Board of the American Telemedicine Association (ATA). They discussed the future of telehealth, how healthcare companies can reimagine the digital health experience to maximize its potential, and patient engagement in a post-pandemic world.

In this podcast episode, Avery Lyford had a chance to interview Steve Andriole, Author, Professor of Business Technology and ex-CTO of Cigna. They discuss the drivers of enterprise digital initiatives, common digital transformation myths, and how to drive change within Healthcare organizations given the conservative nature of the industry and all the entrenched, competing constituencies.

In this episode, Leila Modarres and IDC Research Director, Peter Marston, discuss the expansion of enterprise applications portfolios and the role third-party service organizations play in the pursuit of digital transformation. They also dive into the advantages of working with a skilled set of external resources as opposed to managing everything in house and the 5 technology trends to lookout for in 2021 in a post-pandemic world including increased remote capabilities, predictive analytics, automation and much more!

In this DTV Interview, Avery Lyford and Mark Etherington, Chief Technology Officer of Crux Informatics, discuss the complexity of data supply chains, the impact a fragmented cloud has on data operations and management and the rise of cloud warehouses. They also dive into what comes next for data providers and what to expect from the market in the next three years.

Infostretch CCO, Avery Lyford, had a chance to speak with Paul Gillin, renowned IT author, journalist and Enterprise Editor at SiliconANGLE. In this DTV interview, they discuss what it takes for a legacy business to digitally transform itself and how firms in various industries can pivot their value creation mechanism to align it with their digital strategy. They also dive into some real-life digital transformation success stories such as the New York Times, Marriott and HP Ink.

Shellye Archambeau was one of Silicon Valley's first female black CEOs. Formerly an executive at IBM and CMO at two public companies, She currently serves as a Fortune 500 board member and holds board seats at Verizon, Nordstrom, Roper Technologies, and Okta. In this DTV Interview, she speaks with Infostretch Chief Marketing Officer, Leila Modarres, about the challenges and opportunities of being a woman in the technology industry, what tech companies should focus on to do better and be better, and how to grow your business with a customer-centric approach.

In this episode, Rich Gallagher CPO of Energage and Avery Lyford CCO of Infostretch discuss how gathering and analyzing the right type of data can employee engagement and productivity and how enterprises are leveraging employee engagement to competitively advantage their organizations.

Infostretch CCO, Avery Lyford, had a chance to speak with Jon Weg, Retail Digital Transformation Leader and ex-Chief Information Officer of The Body Shop. In this episode, Jon, who spent over 20 years leading international delivery teams, dives into the future of retail in a Post-COVID World and how traditional brick and mortar retailers can still thrive by adopting the right digital transformation strategy.

Infostretch CCO Avery Lyford had a chance to speak with Manish Dureja, MD & CEO of InterMiles, the world’s leading travel and lifestyle rewards program. In this DTV Interview, they discuss the importance of customer experience in creating engagement and loyalty and how digital is forging new personalized customer experiences in the travel and rewards industries.

Infostretch CCO Avery Lyford & CTO Manish Mistry had a chance to speak with Kohsuke Kawaguchi (KK), the creator of Jenkins and CEO and co-founder of Launchable. The three of them discuss their thoughts on the advance of digital and how analytics and AI are solving the age-old problem of testing as a software delivery bottleneck.

Infostretch Chief Customer Officer Avery Lyford had a chance to speak with one of the leading influencers in data science and big data, Kirk Borne from Booz Allen Hamilton.  Kirk, who spent the first 20 years of his career working as an astrophysicist at NASA, shares his views on the connection between rocket science and data science, how digital is driving data ubiquity, and some advice on addressing the shortage in data scientists.

In this episode of DTV, we speak with Dominique Raviart a leading BPO expert from analyst firm NelsonHall. Dominique shares his views on how AI can power digital transformation by helping enterprises capitalize on the wealth of data they have, and how to work around the current data science skill shortage faced by all.

Who needs salespeople?  Social selling expert Tim Hughes believes social media is fundamentally changing the way people buy—and that both B2B and B2C companies have to get on board before their competition does. In this DTV interview, he shares his views on social’s growing role in enterprise digital transformation, how buyer behavior is changing, and the three things every professional must do on social to be effective.

Tech industry observer Lisa Morgan joins DTV to discuss the hype vs. the reality of digital transformation today. She also weighs in on the impact of new technologies like AI and machine learning and the wisdom of “move fast, break things” in our current social and business environment.