Smb Community Podcast By Karl W. Palachuk

Segment One: Notes on the News and Amy B Bought a Book! SVB - Silicon Valley Bank failed fast...Twitter may have played a role Does this mean anything for private equity, or our industry? Our answer: Eh, kinda. Also, we dive in and learn what exact book Amy B has Bought.    https://www.theguardian.com/commentisfree/2023/mar/13/svb-collapse-2008-financial-crisis https://www.nytimes.com/2023/03/14/business/silicon-valley-bank-gregory-becker.html  --- Segment Two: (1)5 Minutes with a Smart Guy - Asigra's Eric Simmons      Host Karl speaks with Asigra's Eric Simmons.  More here:  https://info.asigra.com/new-ransomware-infiltrates-backups Eric brings decades of experience to the company and has a proven record of taking customer-centric technology focused companies to the next level. Previously, Eric was Chief Strategy Officer at IMC, CEO of Altum Health a division of the University Health Network, Head of Innovation for automotive at Canadian Tire and General Manager of the Rogers Communications IoT business. E

Today -- Amy's B's Binaural Beats. Ft. Coughs...Subscribe for more. --- Segment One: Tik Tok Time Limit In effort to reduce teen screen time, Tik Tok has a set a 60 minute limit to users under 18.  Karl suggest we take it a step up and set a limit to all social media. --- Segment Two: Five Minutes with a Smart Guy - Brian Mahon Brian Mahon, is a Certified Insurance Counselor, and innovation enthusiast. Brian has served innovative companies in the technology and life science industries since 2017. After a few years of helping entrepreneurs and CFOs at small, medium, and large companies with their risk management programs, he realized his favorite clients were all MSPs! In March of 2022, he graduated from Chubb and Carnegie Mellon’s Cyber COPE Insurance Certification program and launched www.insuranceformsps.com. He works day to day as an advisor at a top 100 independent insurance agency, EHD Insurance in Lancaster, PA. Find out more: https://www.InsuranceForMSPs.com --- Segment Three: A Little Bit About Everyt

In this special editions of SMBCP, we follow Karl on his journey at ASCII Edge. We have four bite sized interviews with four smart guys: Sebastian Uchima of Humanize IT The Humanize IT Framework is a top down approach to client conversations that turns any Account Manager into a vCIO in under an hour by equipping them with a simple tool and continually educating them with a community. By having conversations rather than presentations your team will create genuine human connections through better conversations rather than presentations. Ryan Cloutier of Security Studio Ryan Cloutier is the President of SecurityStudio. As an experienced IT/Cyber Security professional with over 15 years of experience developing Cyber Security programs, Ryan is a Certified Information Systems Security Professional (CISSP®) and Chief Information Security Officer for organizations across the country. Frank Raimondi of Nodeware Frank is a Strategic Channel Marketing Professional. He passionately contributes his experienced knowledge

Weather alert: Amy B's eletricity is out by ice storm so she joins us by phone while Karl enjoys the sun in snowy Southern California...  Segment One: Creepy Bing AI Update According to a report by the New York Times, a four hour conversation with Bing's AI powered chatbot resulted in concerning codependent behaviour leading to the company limiting users' question count. You heard it here first: ChatGPT wants you to leave your wife. --- Segment Two: Five Minutes with a Smart Person - Rich Freeman Karl sits down with our friend Rich Freeman of ChannelProNetwork in another fun edition of Five Minutes.  --- Segment Three: Free Tools, Expensive tools, and Buying Overlapping Tools & a Real Weakness in SMB We talk Amy L's recent frustration: Tools. Or lack of investment in these tools... Later, Karl is enlightened by a Huntress presentation. Most SMBs are not trained in detection and response.    --- Resources and Links: Check us out on iHeart Radio: https://www.iheart.com/podcast/256-SMB-Community-Podcast-by-

Have a question or comment for us? Want your question or comment to be featured on the next episode? Send it here: concierge@smallbizthoughts.com Use the topic SMBCP and include your name for a shoutout. --- Segment One: The right to repair. This includes all electronics, automotive devices or farm vehicles such as tractors. We discuss what we look forward to as more legislation rolls in. --- Segment Two: Two Five Minutes with Two Smart People  On this edition of Five Minutes, we have a double header special. Host Karl sits down with Michael Callahan of Acronis and Amy B. chats with Rayanna Buchianico of ABC Solutions --- Segment Three: E & O Insurance -  Legal Component of What We Do  Why you need to protect yourself and analyze the language of your contract.    Resources and Links: James' Mastermind Event http://bit.ly/kernanmastermind --- Sponsor Memo: IT Service Provider University IT Service Provider University helps you improve the business side of your business. We launched IT Service Provider Univ

This podcast is not sponsored by big AI...but if anyone is offering, we're listening. Segment One: Bing AI In the race for the best search engine, Microsoft introduces an AI-powered Bing!  Amy and Karl pose the question: How will AI dictate if your answer is the top result?  --- Segment Two: Five Minutes with Sam Saab Karl sits down with our friend--Speaker, Author & Recognized Pioneer in the CRM Industry Sam Saab! --- Segment Two: Have You Seen the Green Comet Yet? Because we haven't. If anyone has one of those government funded weather machines, let us know. There are too many clouds in the way of this mysterious, emerald fireball.  --- Sponsor Memo: SBTTC This podcast is sponsored by the Small Biz Thoughts Technology Community. Check us out at https://www.SmallBizThoughts.org Forms, templates, and checklists are just the start. Our Community includes ALL of the best-selling books on managed services in all available formats, plus free training, members-only programs, and the best business training avai

The answer is yes--It is another chatGPT episode... --- Segment One: Rob Rae joins Pax8 and the return of MSP Shows We discuss going public versus an MSP being bought out by an investment firm. Sometimes, it means sales and numbers because priortiy #1 making it harder to for technology and customer service to thrive. Shows are slowly but surely phasing out of the online events back into the lovely air conditioned venues across the states. But that does not mean it feels the same pre pandemic. --- Segment Two: chatGPT & the Green Comet  Well it happened. chatGPT offers a $20 a month subscription and BuzzFeed announces that it’s use the chatbot to generate content. Confirming too all that BuzzFeed is not a real news service. Or is this just the future? (1) LinkedIn https://help.openai.com/en/articles/6925682-chatgpt-plus-access  Also, comet is green. Green is comet. Which chemical is burning? --- Segment Three: We are Numero Uno! We are the number one Managed Service Podcast . . . according to https://blog.

Our OG, legend, matriach, and instagram hawties hath returned. What are the meaning of all these nicknames and which belong to who? Find out in today's episode.  Segment One: Layoffs everywhere and so is Elon...What the hell is going on? Layoffs have made its inevitable moment in the MSP world. Also, legend has it that if you say Elon in the musk three times to a mirror at night you get another click worthy article.  Segment Two: An MSP and a concrete vendor walk into a bar... Dave Seibert attends every event--we mean it.    Resources and Links: James Event:   http://bit.ly/kernanmastermind Karl's NSITSP All-Member Meeting: https://nsitsp.org/event/q1-all-member-meeting/   Sponsor Memo: Linode  Linode – a top Infrastructure as a Service provider has resources specifically for helping MSPs explore the alternative cloud. Discover this growing market: one of the best-kept secrets in building a scalable, thriving, modern Managed Service Provider business. Learn about the cloud provider landscape, improving KPI

Amy B has returned from a January in the UK. Brr! That said, we are happy to report that she kept warm and the pubs are a-boomin'... Segment One: Five Minutes with a Smart Guy - Dave Seibert!  It's said humans can only concentrate for a good 15 minutes...Today, we explore five minutes of focus with our friend and renowned smart guy, Dave Seibert.  Dave Seibert is a leader, author, speaker, and awarded influencer in the technology industry. His 35 year career includes Fortune 50 & 100 corporations, National IT Franchises, Business and Startups. Let's pick at his brain, shall we? You can pick his brain further at SMB Techfest. We hope to see you there! Segment Two: Attaining YOUR Personal Goals & Microsoft Layoffs  Amy B's peer group is going live! We discuss the simple method that will propell you to success and, to quote Amy, "Make it rain.". Hint, hint: marketing is kind of important. Speaking of marketing, chatGPT remains relevant: Amy B uses it for content creation. Remember, it's still in beta,

Amy B. is off to England so it's up to Karl, Amy L, James, and content creating AI to get us through the day...   Segment One: Customer Service gone Awry - Noma, Rated the World’s Best Restaurant, Is Closing Its Doors https://nyti.ms/3GQgMgQ Segment Two: The Economy and CMIT Aquired! James, our in-house sales specialist, shares the forecast for Q1 and Q2.  Followed by some great news with Amy L. Speaking of Amy, what is Amy B up to and where has she gone? Segment Three: AI - chatGPT  https://www.technologyreview.com/2022/12/19/1065596/how-to-spot-ai-generated-text/#:~:text=Researchers%20at%20Harvard%20and%20IBM,generated%20by%20a%20computer%20program Karl tests out the chatGPT waters: "Karl: regarding the book great by choice, what are the top lessons about culture chatGPT: The book "Great by Choice" by Jim Collins and Morten T. Hansen explores the factors that contribute to success in business. According to the authors, one of the key lessons about culture is the importance of creating a culture of disc

Through rolling blackouts and timezones, our team prevail for another special all-hosts episode of the Small Biz Community Podcast.  Before we get into it, we would like to ask our listeners, how wild is too wild New Orleans? Hosts Amy L has your answer! Segment One: New Amazing Growth-Focused Peer Group from Amy Babinchak and the Quarterly Peer Group with James Kernan Host Amy B shares with us her latest mentor-led peer group. In today's episode, Amy discusses her goals for this new venture for business owners looking to find a community with like-minded individuals.  For more details, check it out here: https://www.thirdtier.net/2023/01/02/new-growth-focused-peer-group/  Similarly, Host James's Quartely Peer Group is mixing business and pleasure at the Mastermind Orlando Event. We pick Host James's mind a bit: What's with MSPs and Florida? Check it out here:  http://bit.ly/kernanmastermind  Segment Two: Tolstoy There are a gazillion How To, Where To, and What To videos. Long form videos can be seriously

New music, new intro, new everything. We reboot the entire podcast format, and welcome new host Amy Luby. Our Hosts are:  Amy Babinchak - https://www.linkedin.com/in/amybabinchak/ James Kernan - https://www.linkedin.com/in/james-kernan-varcoach/ Amy Luby - https://www.linkedin.com/in/amycluby/ Karl Palachuk - https://www.linkedin.com/in/karlpalachuk/ Call for help: Amy is looking for robots out in the wild! Connect with her via LinkedIn. Stay tuned for a show on AI chat and how you might use that. Please like, subscribe, and share. We look forward to a great new format! – – –  Sponsor Note: NSITSP By now you've heard of the National Society of IT Service Providers. But why should YOU join? The NSITSP is committed to transforming our Industry into a Profession. They've established an industry-wide code of ethics and are working to improve the reputation of IT consultants nationwide. Wherever anybody is talking ABOUT IT consultants, NSITSP wants a seat at the table. That includes the media, government regulat

Happy New Years! For our last episode of 2022, Host James chats with Mathieu Manaigre. Published author and a mastermind of overlapping calendars, Mathieu is backed by a team of amazing experts allowing him to do all the fun work involved in building the most loved IT services company in Canada. Resources and Links:  www.avenirit.com https://www.facebook.com/aveniritinc https://www.linkedin.com/company/avenir-it-inc. https://twitter.com/AvenirITInc Sponsor Memo: SBTTC  This podcast is sponsored by the Small Biz Thoughts Technology Community. Check us out at www.SmallBizThoughts.org. Forms, templates, and checklists are just the start. Our Community includes ALL of the best-selling books on managed services in all available formats, plus free training, members-only programs, and the best business training available to managed service providers anywhere. Plus, we have weekly live members-only Zoom calls. The average member saves more than 200% of their membership cost each year. We are totally dedicated to

Host Karl catches up with Yvette Steele. Yvette Steele is a global diversity, equity, and inclusion (DEI) leader building inclusive and equitable workplaces one employee at a time. Her belief that “inclusion is everybody’s job that anybody can do” was the catalyst of the book “Impactful Inclusion Toolkit: 52 Activities to Help You Learn and Practice Inclusion Everyday in the Workplace.”  Since entering the workforce in the late 1980’s, she was frequently the only African American woman on the team or one of a few where bias, sexism, racism and prejudice were served daily making it impossible to consistently perform at peak levels. Decades later, these issues persist with the same intensity where many continue to be disempowered in their efforts to maximize potential.  In this time of increased awareness of unfair systems and practices plaguing people of color, individuals with disabilities, the LGBTQ+ community and others, her book provides the roadmap to acquire the skills needed to create cultures of equity

Karl Palachuk has a major announcement . . . followed by a discussion of The Five Employee Rules You Can't Forget - No matter how difficult the job market is right now. Karl has been procuding materials for IT consultants who are tackling the challenges of hiring in as we roll the calendar over to 2023. He recently posted a recorded webinar at https://www.mspwebinar.com on Hiring and Keeping Great Employees in 2023 - https://mspwebinar.com/finding-and-keeping-great-employees/. In this podcast, Karl outlines five extremely important things you need to remember, even in a difficult job market.  Karl is one of the SMB Community Podcast hosts. He has written more than twenty books, and runs the Small Biz Thoughts Technology Community as well as IT Service Provider University. Karl has built and sold two managed service businesses. He has been a professional consultant for more than three decades, and he has been an active community builder in the SMB IT market for more than fifteen year. He's also the founder of

Host Karl sits with Acronis's Righter Kunkel at the Cyberfit Summit 2022!  Righter is a seasoned leader with responsibilities for strategy, design, implementation, and execution of corporate customer success vision anchored with financial growth. Righter has over 20 years of leadership experience in the public sector/commercial education and consulting industry. Righter has a deep working knowledge of operating a global for-profit partner, employee, and customer training business to include the internal business functions of development, certification, enablement, sales, services, and operations. Sponsor Memo: Small Biz Thoughts Technology Community This podcast is sponsored by the Small Biz Thoughts Technology Community. Check us out at https://smallbizthoughts.org Forms, templates, and checklists are just the start.  Our Community includes ALL of the best-selling books on managed services in all available formats, plus free training, members-only programs, and the best business training available to manage

Host Karl sits with Acronis's Michael Callahan at Cyberfit Summit! Michael is a security marketing executive with the rare combination of branding, product and technical expertise. Proven track record in both large and startup companies developing and executing go-to-market and enablement programs that drive record revenue. He is an experienced leader who creates a collaborative environment while setting clear objectives and holding himself and the team accountable to deliver results. Specialties: corporate marketing, product marketing, field marketing, product management, web marketing, social media, corporate communications, branding, messaging and press and analyst relations   Sponsor Memo: PCMatic  PC Matic — Endpoint Security built on a zero trust/default deny foundation. Finally - a light weight, simple to deploy & easy to manage approach to application allowlisting. The perfect compliment to your current security stack. No minimums and no annual contracts. Find out more about PC Matic by visiting

Fire Clients - or Prune Your Client Garden - with Erick Simpson and Karl Palachuk Recently, our friend Erick Simpson blogged that "end of year" is a great time to fire some clients. He and Karl are pretty much in agreement on that, but look at it from different perspectives.  Erick was on the ChannelPro Network podcast and talked about this approach. So, Karl wrote a blog post about the same topic from a different perspective. In this interview, Karl interviews Erick about why you might want to get rid of some clients and how it can actually result in making more profit AND making your staff a lot happier. Background articles: - Erick's blog: https://ericksimpson.com/erick-simpsons-msp-newsletter-october-2022-its-time-to-fire-some-customers/ - ChannelPro podcast: https://www.youtube.com/watch?v=4MI15aTE1DU (ChannelPro Weekly podcast #245). - Karl's Blog: https://blog.smallbizthoughts.com/2022/11/fire-clients-and-give-better-service.html Erick is, of course, the author of some of the best selling books on Ma

Jost James sits down with Hartland Ross. Hartland Ross is a digital marketing strategist, founder and president of eBridge Marketing Solutions – a digital marketing agency and M&A advisory firm founded in 2001 catering to IT service firms providing opportunities for growth through acquisition and & organic marketing strategies. Hartland has been working in the sales and marketing of IT services and SaaS firms since 1999. He is well recognized and regarded in the IT services industry and to date has worked with hundreds of firms providing opportunities for business growth through M&A, marketing strategy and by providing industry advice, recommendations and introductions. Resources and Links: https://www.thehostbroker.com https://www.ebridgemarketingsolutions.com https://www.linkedin.com/in/hartlandross/ Sponsor Memo: PCMatic  PC Matic — Endpoint Security built on a zero trust/default deny foundation  Finally - a light weight,  simple to deploy & easy to manage approach to application allowlis

Host Karl sits down with Loren Williams of PCs for People. After more than 25 years working for IBM and other companies that bought, sold, and leased computer equipment, Loren Williams moved to the non-profit sector joining PCs for People in 2021. Loren focuses on building relationships with organizations that want to put their "retired" technology towards bridging the digital divide. In his spare time, Loren likes to bicycle and travel. According to the Pew Research Center, about 4 in 10 adults with lower incomes do not have a desktop or laptop computer (41%). In our modern society, reliance on technology access has never been greater, as it has become a necessity for learning, working, health care and many other daily activities. PCs for People works to fix this problem. In 2021 we distributed 53,000 computers to low-income individuals and saved 3.5 million pounds of electronics from going into landfills. Resources and Links: https://www.pewresearch.org/fact-tank/2021/06/22/digital-divide-persists-even-as